We paid IZI Peru Travel $239 through GetYourGuide for "Cus-03: Machu Picchu - 2 Days" on 18 July 2026, 6:00 pickup, and built a whole trip around it - flights, hotels, everything. The day before, we messaged them twice to confirm the pickup address and got no answer. On the morning of the tour we were at the meeting point on time. Nobody came. No guide, no transport, no call, no message. We stood there watching other groups leave. Then, after the tour we never got, they sent us a cheerful message hoping we had "an incredible experience" on it. We phoned and emailed for weeks. Not one real reply - no explanation, no reschedule, no refund. They just kept the money. In our experience this is a dishonest operation: they take your payment, vanish on the day, and then ignore you. We lost the tour, the $239, and a day of a trip we had flown across the world for. If you are booking a trek in Cusco, book with an operator that actually answers its phone.

















