Do not miss this
Allow yourself time to wander and take it slowly. So much to see and feel. Amazing sight inside and out. Read the displays and information at each viewing.
We had trouble with one of our entry tickets. We were told it had already been used to gain entry an hour previously. Viator resent a ticket but it was the same code already used . We were told by staff unfortunately if happens a lot that codes are sent out lots of times to many people and once used they become invalid. We had to purchase another entry ticket on the day. After speaking with Viator we were given a refund for the invalid entry ticket.
Bad execution on Viator part
Was unable to get tickets with correct bar code abd didn't know which company for the hop on hop off bus tour since it didn't state it on any emails or tickets. Even bus company couldn't tell. It took a lot of back and forth correspondence to get both tickets and even then I was unable to use the 2nd or code.
Very inefficient and such a hassle with getting thr axtusl ticket when they should have just sent it pdf. The Aagrada familia ticket was suppose to be a guided tour but it ended up being the free audio tour from the church. That ticket we finally got the or code pdf 30 minutes before our entry time. I even had to correspond with turbopass to get entry time. Nothing on the viator ticket told us entry time or correct or codes. Better to buy direct
事業者からの返答
Thank you for sharing your feedback. We're very sorry to hear about the difficulties you experienced with your tickets and the hop-on hop-off bus information. We understand how frustrating it must have been to spend so much time contacting support, especially while traveling. Your comments about ticket delivery and communication are valuable, and we'll use them to improve our service. We appreciate your honest feedback.
Best regards,
Your Turbopass Team
A day in Barcelona
Booking and the QR codes worked well.
The only thing that did not work was the audio guide.
事業者からの返答
Vielen Dank für dein Feedback! 😊
Es freut uns, dass die Buchung und die Nutzung der QR-Codes reibungslos funktioniert haben. Gleichzeitig bedauern wir, dass es Probleme mit dem Audioguide gab. Deinen Hinweis nehmen wir gerne auf und werden ihn nutzen, um unseren Service weiter zu verbessern.
Beste Grüße
Dein Turbopass Team
