市内観光バルセロナ乗り降り自由バスツアー：24または48時間

Thank you Jane for your feedback! We’re glad to hear that you found the City Sightseeing Barcelona hop-on hop-off bus a great way to get an overview of the city and discover its main attractions in a flexible and convenient way. We also appreciate your comment regarding walking distances and the hilly areas in some parts of Barcelona. The city’s layout and historic districts can indeed involve more walking when exploring certain landmarks in detail, and we understand this may require extra effort depending on the stop chosen. Your feedback is very useful and will be shared with our team as we continue working to improve the overall sightseeing experience. Next time visiting Barcelona, we recommend our scenic Eco Catamaran Cruise, soaring above the city with breathtaking sea views on the Montjuïc Cable-Car, Fast-Track to Sagrada Familia or discovering Park Güell. We hope you enjoyed your time in Barcelona and that we can welcome you again soon on board City Sightseeing.

Thank you Clara for sharing your feedback! We’re glad to hear that you enjoyed the flexibility of the City Sightseeing Barcelona hop-on hop-off bus, allowing you to explore the city at your own pace and discover its main attractions in a convenient way. We also appreciate your comment regarding bus identification. We understand that in a busy destination like Barcelona, where multiple sightseeing operators may use similar colours, it can sometimes be confusing for customers to identify the correct bus. Your feedback is very valuable and will be shared with our operations team to help improve on-street clarity and the overall customer experience. We hope you still had the opportunity to enjoy Barcelona’s highlights and that we can welcome you again soon on board City Sightseeing for another great city tour.

Dear Customer, Thank you very much for your 5-star review. We are delighted to hear that you had a very good experience with City Sightseeing Barcelona hop-on hop-off bus tour and that you would recommend it, especially for first-time visitors to the city. It’s great to know that the tour helped you discover Barcelona’s main highlights in a comfortable and easy way, making it a useful introduction to the city for your visit. We truly appreciate your recommendation and hope to welcome you on board again soon for more great sightseeing experiences in Barcelona.

Dear Customer, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with the City Sightseeing Barcelona hop-on hop-off bus tour did not fully meet your expectations. We understand your concern regarding the extended journey time. In a busy city like Barcelona, heavy traffic conditions can sometimes affect the duration of the route, especially during peak hours, which may result in delays compared to the estimated timing. We are also sorry to hear that the onboard comfort and audio guide quality did not provide the experience you expected. Your comments regarding the air conditioning and the earphone system are very important and will be shared with our operations team for review, as we continuously work to improve passenger comfort and the quality of the commentary experience. We appreciate your honest feedback, as it helps us identify areas where we can improve the service. Thank you again for your review, and we hope to have the opportunity to welcome you back in better conditions in the future.

Dear Lisa, Thank you for taking the time to share your feedback. We are glad to hear that you chose the City Sightseeing Barcelona hop-on hop-off bus tour to explore the city. However, we are sorry to learn that the onboard information and guidance regarding stops and directions did not meet your expectations. Clear communication about locations and where to get off is an important part of the experience, and we regret that this was not as helpful as it should have been during your journey. We also understand your frustration regarding the review submission requirements on third-party platforms such as Viator. Please note that this is managed by the platform itself and not by City Sightseeing, so we are unable to influence their review policies. Your comments regarding navigation and clarity are very valuable and will be shared with our local team in Barcelona as part of our ongoing efforts to improve the passenger experience. Thank you again for your feedback, and we hope to welcome you on board again in the future for a smoother experience.

Dear Theresa, Thank you very much for your wonderful 5-star review. We are delighted to hear that you enjoyed your experience with the City Sightseeing Barcelona hop-on hop-off bus tour. It’s great to know you found our team friendly and helpful, and that you felt safe and comfortable throughout the journey thanks to our drivers. We’re also very pleased that you found the stop locations convenient and that you consider the tour a “must do” when visiting Barcelona. That truly means a lot to us. Next time visiting Barcelona, we recommend our scenic Eco Catamaran Cruise, soaring above the city with breathtaking sea views on the Montjuïc Cable-Car, Fast-Track to Sagrada Familia or discovering Park Güell. We hope to welcome you on board again soon for more great discoveries around the city.

Dear Customer, Thank you for taking the time to share your feedback. We are pleased to hear that you found the City Sightseeing Barcelona hop-on hop-off bus tour convenient and helpful for exploring the city, and that you enjoyed the onboard audio guide in multiple languages as well as the comfort and cleanliness of our buses. It’s great to know the service helped you save time and discover key tourist areas more easily. At the same time, we are very sorry to hear that parts of the Red Route were affected by a major city event during your visit. We understand your frustration, especially as this impacted your ability to fully use the service over the weekend. While some diversions and skip-stop operations can occasionally occur due to city events or road closures beyond our control, we sincerely regret that this was not clearly communicated at the time of your booking. We also understand your concern regarding the overall value of your ticket, and we are sorry that your experience did not fully meet your expectations in this regard. Your comments about communication and advance notice are very important and will be shared with our local operations team for review. Thank you again for your balanced feedback, and we hope to have the opportunity to welcome you back in better conditions for a fuller experience of Barcelona.