I rented a bike for 24 hours from these guys, which unfortunately was stolen when it was left outside my apartment overnight, locked to a light pole with the provided cable lock. I ended up having to pay for the bike. They were not very helpful, saying, 'You should have taken it inside; every bike will be stolen in a minute if left outside, as is the case everywhere in Europe.' Well, I’ve never had this problem anywhere else. They said it is not their fault, which it obviously is not. However, I think they could have mentioned the crime rate; it wouldn't have been a problem for me to return the bike the evening before. I just kept it for convenience. Additionally, it would not have been possible to place it inside the apartment I rented. Furthermore, the provided cable lock is obviously not sufficient; it might be less of a problem with a proper lock. Also, shouldn’t you be insured for theft if it is such a problem? Provided such insurance is available in Portugal, but I assume it is.
This could have easily been a more customer-friendly experience, but oh well.
Other than that, the bike was decent. It seemed well maintained, and the brakes and gears worked well. They offered a helmet, which I declined since it is not mandatory in Portugal. The price seemed comparable to what I saw elsewhere in the city, I reckon it is alright for 24 hours. Beware, the bike comes with no lights, and Porto is actually not a bike-friendly city at all.
事業者からの返答
Hello, Jonas,
We’re very sorry about what happened during your rental, and we completely understand the frustration of having a bicycle stolen, even when it was locked.
The safety of our customers and our equipment is extremely important to us. That’s why we always provide a lock with each bike. Unfortunately, in some cities like Porto, thefts can still happen even with some level of protection — something that also concerns us.
We appreciate your feedback, as it highlights important points where we can improve. We agree that clearer communication about the risks of leaving the bike outside overnight could have helped avoid the situation. We usually mention this when customers let us know they’ll be renting for 24 hours, but we’ll consider making this advice a standard part of future handovers.
Regarding insurance, it’s still uncommon or difficult to find insurance included in short- or long-term rentals in Portugal. However, we are currently evaluating providers that offer such options.
We’re glad that despite the incident, you acknowledged the bike’s quality and the fair price. We also appreciate your comments on the equipment (such as the lights) and the overall experience in the city.
If you ever return to Porto, we’d be happy to welcome you again and provide a more positive experience.
Best regards,
Northroad
L
Louise_B
August 24, 2024 · via Viator
Very nice experience
Really easy to pick up the bikes, friendly staff. They recommended us a less busy route which was very much appreciated.
事業者からの返答
Dear Louise, thanks for the evaluation. Glad to know that you enjoyed the experience and our tips! We look forward to welcome you again as soon as possible. Best regards!
J
John_H
May 26, 2024 · via Viator
Turning left at the Doura river
Friendly and efficient company Decent bikes. Spin out to Capella do Senhor da Pedra will worth a trip. Cycle path most of the way
事業者からの返答
Dear John, thanks for the evaluation.
We are glad to know that you enjoyed our service and the ride!
Best regards and we look forward to welcome you again!
S
simonwA4335HL
May 12, 2024 · via Tripadvisor
Weekend in Porto
Really good value. Helpful staff. Rode all the way to Matosinhos then back to Porto and beyond to see the bridges. Stopped along the way for coffee
事業者からの返答
Dear Simon, thanks for the evaluation.
Happy to know that you had a good time, and that you enjoyed the ride and service!
We look forward to see you again!
Best regards.
R
Roving09566702180
February 22, 2024 · via Tripadvisor
Electric bike rental in Porto. Great ride!
Great! We rented 2 electric bikes for the day (25 euros each for 24 hours). Impeccable condition and great ride along the Douro and the ocean to Matosinhos! As well as the south bank of the Douro on the Villa Nova de Gaia side. Very nice too.
The rental company is very friendly, and gives good information on what is interesting to discover by bike. We had a great day! I recommend this bike rental company!
事業者からの返答
Bonjour. Merci pour la critique ! Nous sommes heureux de savoir que vous avez passé une excellente journée avec nos vélos ! Nous espérons vous accueillir le plus tôt possible. Cordialement.
M
medeakin
July 25, 2023 · via Tripadvisor
Good service and cheap trekking bikes for a trundle along the coast
We rented bikes and cycled 70 miles over 2 days whilst in Porto. The rental is straightforward, and the guys are friendly and helpful. I think this is the first place ever that I've experienced rental charges based upon how long you are out for. Both days we were out for 6 hours approx, so you get charged for that, rather than a 1 day rental. Brilliant 👏. This meant 10 euros per bike, each day. Love it 😀. The bikes are not high spec, but good enough for what we wanted. Definitely recommend.
事業者からの返答
Thanks for the evaluation! We look forward to welcome you again as soon as possible! Best regards,
R
Rebecca_H
July 1, 2023 · via Viator
Freedom and fun
Lovely cycle.up the Duoro then the coast to city park, so nice to be in nature in the city. The bike was in good condition, qn easy rode with gears and well prepared for me.
事業者からの返答
Dear Rebeca, thanks for the evaluation! We are happy to know that you enjoyed the ride, and we look forward to welcome you again. Kind regards!
C
Charlie C
September 28, 2022 · via Tripadvisor
Ride from Porto to Foz
The bike was in great condition and the guy at the shop gave me a wonderful recommendation for lunch in Foz.
事業者からの返答
Dear Charlie, thanks for the coment! Happy to know that you had a good time and enjoyed the service! Best regards!
P
Pedroclcl
July 8, 2022 · via Tripadvisor
Great experience
Good location, attentive staff.
Various bike models to choose from. All equipment in good condition and affordable price.
A great starting point for discovering Porto by bike.
事業者からの返答
Obrigado pela sua avaliação! Ficamos felizes por saber que gosto da experiencia e esperamos voltar a recebe-lo o mais breve possivel!
A
archibaldProvence
May 26, 2022 · via Tripadvisor
Very welcome, very good advice
I recommend, we had a great ride to the beach, great! Very Good Welcoming, Go It's Big
事業者からの返答
Merci pour votre commentaire! Nous esperons vous revoir le plus tot possible!
