I was told there was one only route the other was not going to be honored because of construction going on on south.
It was barely 45 min and we were drop off at the same place I accessed it initially!…. I found out it’s was more economic to purchase the ticket on board there was a difference of 4 dollars cheaper.
Thank you
事業者からの返答
Thank you for your feedback! We sincerely apologize for the inconvenience caused by the route limitation due to ongoing construction. We understand how frustrating this can be; it was a situation beyond our control.
Regarding the ticket price, while on-board fares may sometimes appear lower, booking through our OTA partners offers important advantages: instant booking confirmation, flexible cancellation options, buyer protection, and customer support, benefits that add real value and peace of mind to your purchase.
We hope to welcome you and show you the complete experience you deserve!
R
Rosalyn_B
May 28, 2026 · via Viator
Foreign Tourists Needing Language Audio
The tour was only done in Spanish! I speak some Spanish, but not fluent. I missed a lot of details important to the history of Mérida.
事業者からの返答
We are sorry about this. We will pass your comment to our team in Merida and let them know that all guests should be able to fully enjoy the history of Merida, and that the English audio guide must be enabled.
H
HAPPYLOVINGLIFE
April 17, 2026 · via Tripadvisor
Not a hop on hop off
Please know that this is not a hop on hop off tour. You ride the bus through town (we started at the Cathedral) and a recording in Spanish explains the sites. You arrive back to where you start. Description states there are 2 separate routes, when asked the difference between the routes, we were told it is the same route but the 2nd time is without going a los barrios, for the cost, you get what you pay for.
1人が参考になったと回答
事業者からの返答
Thank you for your feedback! We sincerely apologize for the misinformation provided by our staff regarding the circuits. Each circuit covers different routes and highlights distinct points of interest — that is precisely the reason both exist. We will make sure our team is better informed to guide future passengers correctly. We hope to welcome you back for a more complete Mérida experience!
N
Norman_B
February 16, 2026 · via Viator
Great overview of the city
Guided tour was Spanish only. People were great and the overview of the city was surprising. There are many sides to this city and we were happily exposed to a few of them on this tour. Don't miss this on your visit
L
Laura_K
November 3, 2025 · via Viator
Miscommunication and late!
Complete misinformation on timing and pick up.
We cancelled it after over an hour wait. Cancelled via Viator. Then much later saw the bus- got on and paid through local company. Much less!
But still would not recommend-
事業者からの返答
We’re sorry to hear about your comment. Our team was in contact with you from early in the morning, sharing the exact meeting point and full schedule. The tour departed on time, and it was each guest’s responsibility to arrive at the meeting point. We regret any misunderstanding.
D
Daniel_T
August 16, 2025 · via Viator
Main points of interest, excellent Service; take care of the sun and heat
Excellent tour of the main points of interest of the City of Merida. Bus in good condition, friendly staff. I recommend preventing yourself with protection from the sun and heat, such as hat, umbrella, blocker.
事業者からの返答
Nos alegra saber que disfrutó el recorrido por la ciudad de Mérida, agradecemos mucho su comentario y lo esperamos con gusto en un futuro próximo.
L
Livia_A
August 12, 2025 · via Viator
Cute but not necessary
The bus makes two very similar rounds and you can never get off at the points of interest except at the cathedral and Paseo 60. All in Spanish. I, who had a problem with my leg, used it to get an idea.
事業者からの返答
Grazie per aver condiviso la sua esperienza. Ci dispiace per le limitazioni nelle fermate e terremo conto dei suoi commenti per migliorare. Siamo lieti che il tour le sia stato utile per avere un’idea generale della città e speriamo di accoglierla nuovamente presto.
S
Sheree_R
May 28, 2025 · via Viator
Highly Recommend!
This was a great way to see the city so we knew where we wanted to go back and visit. We had limited time so we did this the first day of our trip.
事業者からの返答
Thank you for your kind words. We're glad our tour helped you get a great overview of the city and plan your visit. Thank you for sharing your experience with others.
J
J4868PJanniel
May 12, 2025 · via Tripadvisor
Good.
For the price, it was perfect for a city tour with some explanations. It was so hot that it was great in the late afternoon.
事業者からの返答
Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié le tour, surtout par cette chaleur. Au plaisir de vous accueillir de nouveau pour une prochaine visite !
J
JonathanL5012
April 7, 2025 · via Tripadvisor
Nice but TOO loud
I did the outer neighborhoods tour. The route was good, and the bus was open and covered, which was nice. HOWEVER, the recording describing what you are seeing was so loud it gave me a raging headache.
事業者からの返答
Thank you for sharing your experience with us. We’re glad to hear you enjoyed the route and the comfort of the open and covered bus. However, we're truly sorry to hear that the volume of the audio guide affected your experience. Your feedback is very important to us, and we’ll make sure to pass it along to our team to look into volume control options or improvements. We hope to welcome you back soon for a more enjoyable ride.
Meridaの類似ツアーを比較
最安値: メリダのパノラマ観光バス市内ツアー（2ルート） — $10
最高評価: Merida Street Food Walking Tour — 4.9 (440 件のレビュー)
