ヨットレンタル プリンセス | 無料ジェットスキー2台、マイアミ川とシープール

Thank you for your feedback. We’re sorry that the weather caused you concern on the day of your reservation. During this season, Miami weather can change very quickly. It may rain heavily in one area and be sunny an hour later, or it may be raining where a guest is located while conditions at the marina or on the water are completely different. For this reason, we do not cancel charters due to rain alone. Yesterday, there was rain, but there was no lightning or dangerous weather at the yacht’s location. The rain cleared after approximately one hour and the sun came out. When necessary, the captain can also navigate toward an area with better weather conditions. Safety is always our priority. If weather conditions become unsafe for navigation, such as dangerous thunderstorms or lightning affecting the charter, we handle the situation accordingly. However, our cancellation policy does not provide refunds for rain alone. We understand that you chose not to proceed with your charter, and although the reservation is not eligible for a refund under our rain policy, we are still happy to work with you to reschedule your experience for another available date. We would genuinely appreciate the opportunity to welcome you aboard and provide the experience you originally planned.

Thank you for taking the time to share your feedback and for choosing us for a second time. We’re glad to hear that you enjoyed the boat, but we’re sorry that the marina location and travel time affected your experience this time. Our yachts may depart from different marinas depending on the specific boat and its current location, and the route from this marina does require additional cruising time before reaching the bay. We understand how important it is for guests to know this when planning a shorter charter, and we appreciate your feedback. We truly value you as a returning guest and hope to welcome you back again. We’d be happy to help you select a yacht and departure location that better fits the itinerary you’d like to enjoy next time.

We’re sorry to hear about your experience; however, we would like to clarify a few important points. Our listing description clearly states that after purchasing/booking, customers must contact us directly to schedule and confirm their preferred charter date and time. We also send every customer a message immediately after booking explaining the scheduling process again and providing instructions on how to select and confirm their time. Additionally, we have carefully reviewed our records and have been unable to locate any booking or reservation under your name. It is possible that this reservation may have been made with another company. If you did book with us, please contact us directly with your booking confirmation or reservation number so we can locate it and review exactly what happened. We are always happy to assist and clarify any misunderstanding.

We're sorry to hear that you feel this way. However, it is impossible that you were "scammed." We are a legitimate and trusted yacht charter company with over 1,000 five-star reviews on TripAdvisor, earned through years of providing excellent service. We actually encourage every customer to read the listing carefully before booking. As clearly stated in our description, Miami operates under U.S. Coast Guard bareboat charter regulations, which make it illegal for the yacht owner or charter company to collect the captain, crew, and fuel fees. Those payments must be made separately and are additional charges, and this is explained in detail before booking. Following federal and local maritime regulations is not a scam—it is the legal process required to operate yacht charters in Miami. We always strive to be transparent so our guests know exactly what to expect before making a reservation.

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. After reviewing your reservation, we'd like to clarify a few points for future guests. Your group arrived later than the scheduled departure time, which reduced the amount of time available during the charter. Because of the late arrival, there was not enough time to safely inflate and set up the floating pool before returning to the marina. The floating pool is completely free and is included with the charter whenever time and conditions allow. There is no extra charge for its use. Regarding the jet skis, our listing clearly states that two jet skis are included for 30 minutes each on qualifying charters. This information is disclosed in the listing before booking. The required paperwork and safety procedures are mandatory and are in place to comply with regulations and ensure everyone's safety. We always encourage guests to review the listing details before booking, and we're happy to answer any questions in advance. We strive to provide every guest with a great experience and appreciate the opportunity to clarify these points.

Thank you for your feedback. We're sorry to hear that your experience was disappointing. We would like to clarify for future guests that our listing clearly states, in bold, that guests **must contact us before arriving at the marina**. This is an important part of the booking process because, as a bareboat charter company, we are required to complete the captain selection process and coordinate your departure time in advance. Captains may not be available at every hour, which is why departure times must be confirmed with us before your charter. If guests arrive at the marina without contacting us first, there may not be a captain assigned, a yacht prepared, or a reservation scheduled for that time. For this reason, we do not automatically reserve a departure time until we have spoken with the guest and completed the required coordination. We make every effort to accommodate our customers, but arriving without prior communication can unfortunately prevent us from doing so. We encourage all guests to carefully review the booking instructions and contact us after booking so we can ensure everything is ready for a smooth and enjoyable experience.

We are genuinely sorry to hear that you were dissatisfied with your experience. That said, we feel it is important to provide additional context for future guests. After your charter, although we did not believe a refund was warranted under our policies, we still provided you with a **$300 goodwill refund** as a gesture of good faith because we always strive to resolve concerns fairly and professionally. We were disappointed to see this review despite our efforts to accommodate your concerns. Throughout the charter, the full service was provided as booked. At no point during the trip did you or anyone in your group express dissatisfaction or report any issues to the captain or crew, which would have given us the opportunity to address them immediately. All of the complaints were raised only after the charter had concluded. Regarding the additional charges, all third-party fees—including fuel, crew, and the marina pick-up fee—are clearly disclosed in the listing and again before booking is finalized. These are standard operational costs and are never hidden from our guests. Regarding the floating pool, it was not deployed because your group departed later than scheduled while waiting for the remaining members of your party to arrive. Due to the delayed departure, there was unfortunately not enough time to safely set up and enjoy the floating pool while still completing the planned itinerary. We also took your comments about the jet skis seriously and immediately investigated them. We requested photos or other evidence of the "old" or "broken" jet skis you described, but none could be provided. We were therefore unable to verify those claims. Nevertheless, we continue to inspect and maintain all of our equipment to ensure it meets our standards. As for the crew, we are sorry that you felt the service did not meet your expectations. We will certainly review your comments with the team, as providing attentive and professional service is very important to us. Finally, we would like future guests to understand that this is a **private luxury yacht charter** reserved exclusively for one group. The price reflects the exclusive use of the yacht, privacy, professional crew, and luxury experience—not a shared excursion. We work hard to provide a premium experience and believe the value of our charters is reflected in the many positive reviews we have received. We respect every guest's opinion, but we do not believe this review accurately reflects the service that was provided or the efforts we made to resolve your concerns, including the **$300 goodwill refund** we voluntarily issued after your charter.