Disappointing Experience: Poor Operations & Communication
I booked a 2-day tour for August 14–15, 2026 ($971.85 USD). A week prior, I proactively checked in, only to learn the tour was canceled due to low participant numbers. Staff provided no solutions, taking days of slow, one-sentence replies to adjust my dates to August 15–16. This delay forced me to incur an extra $63 night in hotel costs.
Operationally, management failed to brief our driver, Mr. Gerhard, who had no idea Sandwich Harbour and Walvis Bay were part of the booked itinerary. Day 1 was incomplete, Day 2 was rushed and plagued by tire blowouts, and the Walvis Bay portion was missed entirely.
The only bright spot was our guide, Gerhard. Placed in an unfair position by management, he handled flat tires swiftly and went out of his way on Day 3 to drive me to Sandwich Harbour before my flight.
While Gerhard's personal service was commendable, the company's severe administrative delays and organizational negligence ruined what should have been a seamless trip.
Upon complaint, a refund on the extra hotel night was done to compensate all above mistakes.
Proceed with caution.
事業者からの返答
Thank you for sharing your feedback with us.
Firstly, we sincerely regret the inconvenience caused by the change to the original tour arrangements. The cancellation of the initial departure was communicated approximately one week prior to departure due to insufficient participation.
We acknowledge that the short communication and coordination regarding the alternative departure could have been handled more efficiently.
We regret that the Walvis Bay and Sandwich Harbour components were not delivered according to the original schedule due to an unforeseen tyre burst.
That said, we recognize that these efforts do not completely compensate for the organizational and communication issues that affected your experience.
We have also taken note of the communication and operational issues identified and will review our internal procedures to ensure that changes to bookings, pickup locations, and revised itineraries are communicated clearly and consistently to both customers and operational staff going forward.
We apologize for the inconvenience caused.
Uwe
T
tozawa s
June 18, 2026 · via Tripadvisor
Best experience
Spectacular views of the sand dunes at Sandwich Harbour , Pink Salt Lake at the best time of day, driving to Lodge with animals and shifting views, climbing to the sunset, starry skies and spectacular views of Sunrise Lodge, Dune45 and Deadvlei and Big Daddy Dune. They all had the best experience ✨
1人が参考になったと回答
事業者からの返答
Wonderful of you to join us for such a breathtaking and amazing tour, glad you had fun with lots of beautiful sightings.
We wish to welcome you to Namibia again for another adventure.
Best regards
Uwe
A
ahappyperson100
June 12, 2026 · via Tripadvisor
Amazing experience!!!
Simply one of the best tours I’ve ever been on. Our guide Stephen made it so memorable that I still think about it today. Unique lodging built against the mountain with this massive view was amazing and so was the food! I can’t say enough about our tour—you just have to do it!!!
1人が参考になったと回答
事業者からの返答
It was a pleasure having you with us. Thank you for the kind words and for choosing to explore that memorable part of Namibia.
Thanks
Uwe
Z
ZEEVBERNSTINE
April 14, 2026 · via Tripadvisor
WONDERFULL
"We had the pleasure of touring Namibia with William a year ago, and the experience was truly exceptional. His deep knowledge of the region and his friendly demeanor made every moment enjoyable. Everything was organized perfectly, and we feel we gained a wonderful friend in Namibia. We cannot recommend him highly enough."
事業者からの返答
Thanks so much for your review! We're happy you were impressed with the Sandwich Harbour Tour.
Thanks
Uwe
W
wteague
March 31, 2026 · via Tripadvisor
First Rate Namibia Adventures!
I enjoyed a fantastic 2-day tour of Sossusvlei, Deadvlei, and Sandwich Harbor with Stephan. The scenery is truly unique in all the world, and Namibia, in general, really exceeded my expectations. Stephan was professional, knowledgeable, enthusiastic, and personable (which comes in handy during long drives through the desert). He's also a skilled driver, and that is crucial when navigating the dunes and some of the more challenging road conditions along the way. Book with confidence!
1人が参考になったと回答
事業者からの返答
Thank you so much for your kind words! We're delighted to hear that you enjoyed the breathtaking scenery of Sossusvlei and Sandwich Harbour - they truly are special places. We're also glad that your experience was enhanced by our driver's skill and knowledge. We'll be sure to pass the compliments 😊.
We hope to welcome you back for another memorable adventure in the future.
Thanks
Uwe
L
Lepanto1963
January 19, 2026 · via Tripadvisor
Great Service rendered
Winton, my driver and guide, was truly exceptional, informative, patient, accommodating, kind and a great sense of humor, an absolute Gem.
My name is John Stavros
事業者からの返答
Dear John thank you for your compliments and kind recommendation on the Sossusvlei tour. Glad you loved it. Uwe
M
margaret_zimunhu
January 7, 2026 · via Tripadvisor
Outstanding adventure with a brilliant guide whose knowledge of Namibia is outstanding. Must do if you are short of time
This is the best tour I have done and I have travelled a fair bit. The guide Winton was exceptionally, the landscape majestic and changes every few hundred kms. There is nothing as beautiful as Namibia , so if you are short of time and want a taster of Namibia definitely the right tour.
事業者からの返答
We're thrilled you enjoyed your time with us at Sandwich Harbour! Your kind words mean a lot, and we look forward to seeing you again soon.
Thanks
Uwe
4
472spencers
January 7, 2026 · via Tripadvisor
Highlight of our 2 week trip
Great experience doing the two day Sossusvlei and Sandwich Harbor tour! Our guide Winton was great, he was incredibly knowledgeable and knew the answers to every question we asked. He drove the whole time twice in a row and was an excellent driver, especially on the dirt/gravel roads. We were very happy we booked this tour instead of a self drive.
The locations were also great, it was cool to see the different types of dunes/sand and understand the ecology and geography of it all over the two days. Our accommodation during the overnight was incredible as well, my partner and I were both impressed with it! We would highly recommend this tour to anyone
事業者からの返答
Thank you for taking the time to leave this wonderful review! we're overjoyed that you enjoyed your visit. Thank you for choosing Sandwich Harbour, and we hope to see you again for another adventure.
Thanks
Uwe
D
David_Y
October 21, 2025 · via Viator
Fantastic Tour, Fully Recommended
This tour was amazing! We only had 48 hours in Namibia, and this allowed us to see all the best parts (as much as can be done in that time). The sights were incredible, the food was delicious, the accommodations were top-notch, and our guide Winton struck the perfect balance of information and levity without being overbearing. He was a good driver through tough conditions and a good companion to lead us when we didn't know what to do. I was hesitant with the steep price at first, but it was absolutely worth it. A few suggestions if you book it: wear closed-toes shoes, pack light, and prepare for a mild work out.
事業者からの返答
Good to hear you had a wonderful time and that the tour was worth it, good food goes with dune views
the guide was good that was good to hear. thank you
Q
Qabale J
October 20, 2025 · via Tripadvisor
Dream Trip
Gerherd an volker were really great the went above and beyond for my sister and I. We really had all the detailed information and they took great pictures too ;)
事業者からの返答
Sossusvlei is so special. Glad you liked it. Thank you for your kind recommendations. Uwe
Swakopmundの類似ツアーを比較
最安値: Scenic Desert Tour by Bike — $35
最高評価: Scenic Sandwich Harbour Tour — 5.0 (502 件のレビュー)