Very professional driver, safe efficient experience. Communication beforehand was excellent.
事業者からの返答
Thank you so much for your 5-star review! We’re delighted to hear that you had a safe, efficient, and professional experience with our private van transportation from Orlando International Airport to Port Canaveral. Clear communication, dependable service, and professional chauffeurs are always a priority at Best Luxury Transportation.
We truly appreciate your business and look forward to providing your transportation again on your next visit to Orlando or Port Canaveral. Safe travels!
K
Kevin R
September 5, 2026 · via Tripadvisor
Excellent Service and Great Experience! ⭐️
I had an excellent experience with Best Luxury Transportation. I used their service with my family, and from the very beginning, everything was easy and professional.
The vehicle was spotless, very comfortable, and the service was right on time. What we liked the most, though, was the attention and treatment we received throughout the entire experience. You can really tell that they care about their customers and take pride in providing great service.
I definitely recommend them if you’re looking for comfortable, reliable, and high-quality transportation in Orlando. We will definitely use them again in the future. Thank you so much for everything!
事業者からの返答
Thank you so much, Kevin, for your wonderful review! We’re delighted to hear that you and your family had an excellent experience with Best Luxury Transportation.
Providing clean, comfortable vehicles, on-time service, and professional attention from beginning to end is always our priority. We truly appreciate your recommendation and your trust in us for your transportation from Orlando Airport to Port Canaveral.
It was a pleasure serving your family, and we look forward to welcoming you again on your next visit to Orlando!
Best Luxury Transportation Team
J
josehp465
September 5, 2026 · via Tripadvisor
Vacaciones
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Excellent private transportation service in Orlando. Our driver was professional, punctual, and very courteous. The vehicle was spotless, comfortable, and exactly as expected. Communication was excellent from the reservation through the pickup, and everything went smoothly. I would definitely recommend Best Luxury Transportation for airport transfers, Port Canaveral transportation, or trips around the Orlando area. Reliable, professional, and great service from start to finish.
事業者からの返答
Thank you very much for taking the time to share your experience! We’re pleased to know that you enjoyed our private transportation service and that everything went smoothly from the reservation to your pickup.
Punctuality, professional chauffeurs, clean and comfortable vehicles, and excellent communication are always our priorities. We truly appreciate your recommendation and look forward to providing you with another great experience on your next visit to Orlando or Port Canaveral.
Best Luxury Transportation Team
R
rob_24_travel
October 3, 2025 · via Tripadvisor
Amazing and highly recommend
Best luxury transportation was amazing and very professional. They were patient and helpful with our booking over the phone. They also were on time to get us from the airport and helpful with questions. Highly recommend!
事業者からの返答
Thank you so much for your kind words! We’re thrilled to hear that our team made your experience smooth and enjoyable from booking to pickup. Punctuality and professionalism are always our top priorities, and we’re glad we could assist with your questions along the way. We truly appreciate your recommendation and look forward to welcoming you again on your next trip!.
6
677hanr
October 3, 2025 · via Tripadvisor
10/10 great experience
Went with my family to Orlando and we used BLT. It was a great experience. The driver was very friendly and was one less thing I had to stress about. Would highly recommend them if you’re coming to visit Orlando.
事業者からの返答
Thank you for sharing your experience! We’re so glad to hear that your family’s trip to Orlando was stress-free and enjoyable with our service. Our drivers take pride in being friendly and reliable, and it means a lot to know we could make your visit easier. We truly appreciate your recommendation and hope to serve you again soon!
S
shanyrr2025
October 3, 2025 · via Tripadvisor
Great service !
Amazing experience and service. Highly recommend this company for all your transportation needs. My family will be using them again
事業者からの返答
Thank you so much for your wonderful feedback! We’re delighted to know you and your family had such a great experience with our service. Your recommendation means a lot to us, and we look forward to providing you with the same reliable service on your future trips.
7
786phyllisg
April 25, 2025 · via Tripadvisor
Not reliable
Do not trust this company with your family's transportation! They are not reliable. I booked two 1 way transfers for my cruise out of port canaveral. The first portion of the trip was great! The driver Jose messaged us when our flight landed in MCO and met my party at baggage claim. Our flight had a delay and the company tracked us and were promt to pick us up and safely gor us to our accommodations in Port Canaveral. The issue was our 2nd transfer from Port Canaveral back to the airport. On arrival to our port the office called to inform us that the driver was help up in an accident and he did now know when or if he could get to us. I asked him to please try and keep me informed as we had no alternative transportation. We prepaid for their services in full in advance. I was the one who booked this company and trusted them. The gentleman said he could refund us. As most know this is no help as a refund takes time to process and we were stranded at the port with flight we had to make out of MCO. I ended up paying a company on sight $420 for my party of 14 to get from the airport. We ended up waiting over an hour with elderly family and children for the new transportationto arrive. This was a hardship as no one else had budgeted for this unforseen abandonment and I felt responsible for choosing this company. I still have not received a refund and thia occurred on April 19th. This was very disappointing and the company did not seem to care and acted as is if this was no big deal!
事業者からの返答
Thank you for taking the time to share your detailed feedback.
First and foremost, we sincerely apologize for the inconvenience and stress caused during your return transfer from Port Canaveral to MCO.
We fully understand how important reliable transportation is—especially when traveling with elderly family members and children—and we regret that we did not meet your expectations on this occasion.
We’re pleased to hear that your arrival transfer with Jose was smooth and handled professionally, and we appreciate your kind words regarding that part of the experience. However, the situation during your return was indeed unfortunate. One of our drivers was unexpectedly in traffic en route, and despite our efforts to communicate in real time and offer a refund immediately, we recognize that this did not resolve your immediate need for alternative transportation.
We completely understand the frustration and added financial burden this caused, and we are truly sorry. Please rest assured that your refund is being processed, and if it has not yet been received, we ask that you contact our customer service team directly at 407-505-5757 so we can ensure it is resolved without further delay.
We are taking this incident very seriously and have since reviewed and updated our emergency backup protocols to minimize the chance of this happening again.
Thank you again for your feedback—it’s through honest reviews like yours that we are able to improve. We hope to have the opportunity to restore your trust in the future.
Warm regards,
The Best Luxury Transportation Orlando Team
P
Paradise18107263430
April 5, 2025 · via Tripadvisor
Excellent service
Our experience with Best Luxury Transportation was excellent. The driver Omar arrived on time for our trips to Port Canaveral and back to the airport. He was very professional and courteous. The Mercedes provided was first class as well. My family of 11 was very happy with the arrangements! The office handled our last minute departure change perfectly as well. I am happy to recommend them!
事業者からの返答
Thank you so much for your kind words and for sharing your experience with Best Luxury Transportation!
We’re delighted to hear that Omar provided timely, professional service and that the Mercedes van met your expectations for comfort and quality.
It was our pleasure to accommodate your last-minute schedule change, and we’re thrilled to know your family of 11 was happy with the entire experience. Your recommendation means a great deal to us, and we look forward to welcoming you again on your next trip to Orlando or Port Canaveral.
Warm regards,
The Best Luxury Transportation Orlando Team
L
Lv70124
March 10, 2025 · via Tripadvisor
DO NOT BOOK! SCAM COMPANY!!!!
DO NOT BOOK THIS COMPANY!! THEY WILL NOT SHOW UP AND WILL TURN OFF THEIR CELL PHONES!!!!! 12 of us left stranded after paying, and receiving a confirmation. They never showed and turned their phones off. Pictures below!
1人が参考になったと回答
事業者からの返答
We are truly sorry to hear about your experience and understand how stressful this situation must have been for you and your group.
However, after reviewing your reservation details, it appears that your booking was made through a third-party platform (TripAdvisor), not directly with Best Luxury Transportation. In some rare cases, incomplete or delayed communication between third-party platforms and transportation providers can unfortunately lead to breakdowns in coordination.
We want to be very clear: Best Luxury Transportation takes punctuality, communication, and service reliability very seriously. We have no record of a direct reservation or contact for your group on the date in question. Additionally, our company never turns off communication lines during active service windows—we remain available to our guests and partners at all times 24/7.
We strongly encourage you to contact TripAdvisor customer support for a full investigation and refund. If you can share your booking confirmation number with us at reservations@bestluxurytransportation.com , we are more than willing to assist in clarifying what happened and help however we can.
We sincerely regret your experience and hope to have an opportunity to serve you directly in the future, where we can ensure the level of service we’re known and trusted for.
Kind regards,
The Best Luxury Transportation Orlando Team
B
bad4th
January 27, 2025 · via Tripadvisor
Not what we paid for
We reserved a transport from mco to hotel and then port to mco . The first pickup was great, luxury transit van like stated on the website , professional driver. The return was another story. Sent a ford transit van , no car seats( as was in our agreement) very unprofessional driver . No protective barrier for luggage so if in an emergency we would have had luggage falling into the passengers and only when we said something did he stop stacking. The van smelled of burning fuels that was so heavy. The driver was sick coughing all over , trying to get things out of his bag while driving .
I called the owner from the port and again many time over to try and rectify this situation with no response. Just be ware that you get what you contracted
事業者からの返答
Thank you for taking the time to share your feedback.
While we’re pleased to hear that your first transfer met expectations with a luxury van and professional service, we are truly sorry that your return trip did not reflect the same standard.
This is certainly not the level of service we are known for or aim to deliver. The issues you mentioned regarding the vehicle condition, lack of child seats, and the driver’s conduct are deeply concerning.
Your safety and comfort should never be compromised, and we sincerely apologize for any stress or discomfort caused.
We are currently investigating this matter internally to understand what went wrong and to ensure it does not happen again. If you would be willing to share your booking reference or contact details with us at reservations@bestluxurytransportation.com , we would appreciate the opportunity to make this right.
We value your feedback as it helps us improve, and we hope to have the chance to restore your trust in the future.
Warm regards,
The Best Luxury Transportation Orlando Team
