If you’re looking for a tour where you learn about the area or are guided by a guide, this tour is not for you. Our guide spoke almost no English and was essentially a taxi driver from one location to the next where we explored each location on our own. However, the van was nice and comfortable and we did stop at all the locations listed on the itinerary.
Dear Brittany, Thank you for taking the time to share your feedback about your Tokyo Mt. Fuji and Hakone day trip. We’re glad to hear you found the van comfortable and that all itinerary stops were covered as planned. We’re very sorry, however, that the language barrier impacted your overall experience. While this tour is primarily designed as a transport-based small group experience with basic support rather than full guiding commentary, we do understand how important clear communication can be — especially when exploring a destination like Japan. Your comments have been shared with our operations team, and we will review how we communicate the level of guiding included in our product descriptions, as well as explore ways to support non-Japanese-speaking travelers more effectively. We truly appreciate your feedback and hope to have another opportunity to welcome you on a more tailored experience in the future.
