We had a wonderful day and saw so much! Private car perfect way to see Kyoto. Our guild was 10+ and really took care of us . He was from Egypt but knew they area well. Was very easy to understand and took care of me with my walker so I never missed a thing. We definitely recommend this tour to anyone that wants to be pampered and see what they want to see. Can customize to your wishes. Loved it!!
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that you had such a great day in Kyoto and that your guide took such good care of you throughout the tour. It’s especially lovely to know that the itinerary could be adjusted to your needs and that you were able to enjoy every stop comfortably.
We truly appreciate your recommendation and hope to welcome you back to Japan again in the future!
V
Valerie_I
August 15, 2026
BEST Touring experience
I truly cannot say enough wonderful things about Aly! He was kind, incredibly knowledgeable, funny, and genuinely made our entire experience so special.
From the very beginning, he took such great care of us. He was an incredibly safe driver, always made sure we got exactly where we needed to be, and picked us up right at the curb whenever possible. My mom and aunt were both using wheelchairs, and Aly went above and beyond to make sure they were comfortable, included, and taken care of every step of the way.
When some of the hiking became too much, he never made us feel rushed or like we were an inconvenience. He made sure we could stop, rest, take breaks, and enjoy the experience at a pace that worked for everyone.
Beyond being an amazing tour guide, Aly is just a genuinely wonderful human being. You can tell he truly loves what he does, and that comes through in the way he treats the people he is guiding.
I honestly cannot thank him enough for the kindness, patience, laughter, and care he showed our family. This was hands down one of the BEST touring experiences we have ever had. If you have the opportunity to tour with Aly, DO IT! You will be in wonderful hands. Thank you, Aly, for making this experience one we will never forget! ❤️
事業者からの返答
Thank you so much for this incredibly heartfelt review. We’re truly touched to hear how much Aly’s kindness, patience, care, and sense of humor meant to your family. Knowing that he made everyone feel comfortable, included, and well looked after throughout the day means a great deal to us.
We will be sure to share your wonderful words with Aly. Thank you again for trusting us with such a special family experience, and we sincerely hope to welcome you back to Japan in the future.
I
Irene_G
June 21, 2026
Wonderful Tour!
This was a beautiful tour! I loved it! Outstanding! Our tour guide, George was amazing, and the driver as well, got us around in a very comfortable vehicle.
事業者からの返答
Thank you so much for your wonderful review! We're thrilled to hear you had such a memorable experience. George and our driver will be delighted to know they helped make your tour enjoyable and comfortable. We truly appreciate your kind words and hope to welcome you back for another amazing adventure in Japan!
R
Randy_B
April 16, 2026
The providor never picked...
The providor never picked us up and we never got to see Kyoto. I had tried to clarify the pickup point by email. When I got no response, I called Viator and a very nice lady contacted the providor on our behalf She was assured that there would be no problem and passed that info back to us. I had asked her to be sure to mention our ship Westerdam. There is no excuse for the failure under the circumstances.
Needless to say, they need to refund our pAyment
事業者からの返答
Dear Guest,
Thank you for sharing your feedback. We sincerely regret the disappointment and inconvenience caused by this experience and appreciate the opportunity to clarify the situation.
According to the booking details, this reservation originally included only driver-guide service and did not include a vehicle. However, in order to better support your trip and help ensure the service could proceed smoothly, we arranged both a vehicle and a driver for you at no additional arrangement concerns on the service day.
Our driver arrived on time at the designated pickup location, Tempozan Port, based on the booking information provided. Before and upon arrival, both our operations team and the driver made multiple attempts to contact you, but unfortunately we were unable to reach you and could not locate you at the agreed meeting point.
As a result, despite our efforts and preparations, the tour could not proceed as scheduled. We understand your frustration and recognize how disappointing it must have been to miss the experience.
We always strive to provide reliable service and clear communication for every guest, and we continue reviewing our procedures to further improve coordination for future bookings.
Thank you again for your feedback.
Best regards,
Kansai Holiday
F
Foodybite
April 11, 2026
A Driver Not a Guide
The driver, Kaibo, did a good job at picking us up and dropping us off at various locations. However, he was not a guide at all. He had very little knowledge of the sights we visited (Kiyomizu dera, Fushimi inari, etc.) and offer no interesting anecdotes or insider tips on making the best use of our time for our first visit to Kyoto. He also did not seem knowledgeable about restaurants in the area. We requested a typical Kyoto lunch spot and ended up in a Chinese grill your own chicken establishment.
事業者からの返答
Thank you very much for taking the time to share your feedback with us.
We are pleased to know that the transportation arrangements met your expectations, and that Kaibo was able to provide smooth pickups and drop-offs throughout the day. However, we are truly sorry to hear that the guiding experience did not meet the standard you expected for your first visit to Kyoto.
We sincerely apologize that the information and recommendations provided were not as helpful or insightful as they should have been, especially regarding the sightseeing guidance and lunch arrangements. We understand how important local knowledge and thoughtful recommendations are in creating a memorable experience, and we regret that we fell short in this area.
Please know that your feedback is extremely valuable to us. We will carefully review this matter with our team and use your comments to improve the quality of our service. Thank you again for your honesty and understanding, and we hope to have the opportunity to provide you with a much better experience in the future.
F
Fanny_I
April 2, 2026
This was a highlight of...
This was a highlight of our time in Kyoto. AJ our guide and driver provided a custom experience with white glove service. He helped accommodate our large group of 9 including two very young children and made it a fun and enjoyable time. It was pouring rain but we were not deterred thanks to his help getting us dropped off at key points, helping with umbrellas, and calling ahead to get us a table at a great family restaurant for lunch.
事業者からの返答
Thank you very much for your valuable feedback and kind recognition. We are pleased to know that you were satisfied with the trip and the driver’s service. Your kind words have been shared with our team, which is truly encouraging for us. We will continue to strive to provide even better service to every guest. We look forward to serving you again.
O
OnAir37738433225
February 21, 2026
Highly recommended!
The car was very comfortable and our driver-guide was great and really helpful during the trip. Kiyomizu-dera was quite crowded, and I honestly wouldn’t recommend wearing leather shoes — I wore mine and ended up with blisters. Booking a private car turned out to be a very good decision, especially since my friend’s child is only in 3rd grade. I don’t think they could have managed the whole day on foot. Maybe when they’re older, we’ll try doing part of Kyoto walking next time.
事業者からの返答
Thank you very much for sharing such a detailed and thoughtful review! We’re glad to hear that you enjoyed the comfort of the vehicle and found our driver-guide helpful throughout the trip. Kyoto’s popular sites can indeed be quite crowded, and we’re happy that the private car made the day more comfortable, especially when traveling with a child. We truly appreciate your insights and would love to welcome you back in the future for another way of exploring Kyoto when the time is right!
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_Y6368QY
February 18, 2026
Great trip
We had a wonderful experience on the Tour. From start to finish, everything was smooth and well organized. Our driver was punctual, polite, and very knowledgeable about Kyoto. He gave us helpful suggestions while still allowing us the flexibility to explore at our own pace.
What we really appreciated was the comfort and convenience. Kyoto can be quite busy, and having a private vehicle made the day so much more relaxing. We didn’t have to worry about navigating public transport or rushing between sites. The itinerary was tailored to our interests, and we were able to see both famous landmarks and some quieter local spots.
Overall, it was a very enjoyable and stress-free way to explore Kyoto. Highly recommended for anyone who wants a more personal and comfortable sightseeing experience.
事業者からの返答
Thank you so much for your kind and thoughtful review!
We’re truly delighted to hear that you had such a wonderful experience and that everything went smoothly from start to finish. It’s great to know our driver’s punctuality, professionalism, and local knowledge of Kyoto helped make your day both comfortable and enjoyable.
We’re especially happy that you appreciated the flexibility of the itinerary and the convenience of having a private vehicle—Kyoto can indeed be busy, and being able to explore at your own pace makes all the difference.
Thank you again for your recommendation. It was our pleasure to be part of your journey, and we hope to welcome you back for another memorable experience in Japan in the future! 😊
A
Aimee_L
October 15, 2025
Riko drove us around the...
Riko drove us around the whole day in Kyoto and was a great host. The day of our tour was pouring rain so he suggested other activities for us to do that would've kept us dry. We did opt out and stuck to the original plans but we appreciated his thoughtfulness. He was extremely friendly and patient with us. We never felt rushed by Riko. He would drop us off and then send a WhatsApp message on where to meet afterwards. He was a great driver/host. The van was clean and had water bottles for us in every cup holder. There was even wifi in the car. We highly recommend booking this experience and request Riko!
事業者からの返答
Thank you so much for your lovely review! We’re really happy to hear that you enjoyed our private car service and had a great time during your trip. It means a lot to us to know that you felt comfortable and well taken care of.
Our team always tries our best to make every journey smooth and enjoyable, and your kind words truly brighten our day!
We hope to see you again soon for another wonderful trip in Japan! 🌟
Warm regards,
Kansai holiday.
