Beautiful sites on a lovely night and happiness all around!! My event coordinator Nathan was always available for me for directions, times, etc. The boat staff and fellow passengers were welcoming and kind and so were the people who waved and cheered us passing by.
R
ryane_m
September 20, 2026
Catastrophic and shameful
Hello,
I am requesting a refund for my booking BR-1448652961, confirmation CN-1830695053, scheduled for September 19, 2026 for 2 adults.
I showed up on-site today with the voucher provided by Viator in order to obtain the official ticket, as indicated on the document.
However, the ticket was rejected by the system. The terminal screen clearly indicated:
"TICKET ALREADY SCANNED – OTHER DATE"
The on-site staff also indicated to me that the ticket had already been sold/used for another person.
I was therefore unable to benefit from the service I had booked and paid for.
I am attaching to my request:
* my Viator booking voucher;
* a photo of the terminal indicating "TICKET ALREADY SCANNED – OTHER DATE".
I am therefore requesting a full refund for the booking, since the ticket provided was not usable on the scheduled day of the service.
Please process my request quickly.
Sincerely,
Ryane Trésor Mayamou
E
Elizabeth_K
August 19, 2026
Fun and informative
A great way to spend an hour- best to sit on the top of the boat to get a better glimpse of some of the inland landmarks like the Place de la Concorde, but if you want to hear the full guided tour you should sit inside and use the hand-held audio devices. It was great to learn about the bridges and buildings along the river and to circle the Ile st Louis and Ile de la Cite and get to see Notre Dame from the water. Very cool. The departure and arrival location is across the street from the Eiffel Tower, which is a very busy and fun area for before and after the tour.
E
Emilia_B
July 3, 2026
Loved the morning river cruise without crowds 🇫🇷
Amazing experience ❤️ avoid the crowds and take awesome pictures in the morning 🇫🇷❤️ Tour guide was very informative and explained all the historical events and the history behind every landscape
A
Anne_J
June 20, 2026
A very beautiful discovery of...
A very beautiful discovery of Paris by boat.
Our little girl was delighted; seeing Paris in a different way is a wonderful experience.
V
Vinod_G
June 9, 2026
Too many people no commentary
This boat has too many people they do not give any commentary their audio guide on the cell phone does not work right
事業者からの返答
Dear Vinod_G,
As the Seine River Cruise is one of the most popular attractions in Paris, boat capacities can fill up quickly during peak travel times. To ensure transparency, we explicitly include information about potential crowds in our product description and highly recommend our guests choose non-peak or earlier hours for a more relaxed and comfortable sailing experience.
Regarding the audio guide on your mobile device, we are sorry to hear that you experienced technical difficulties. Please note that we have dedicated staff members stationed right at the port/dock who are always available and happy to assist you in setting up, downloading, or troubleshooting the audio guide system before you board the boat.
M
Mufaro_M
April 27, 2026
It was wonderful, me and...
It was wonderful, me and my friend had a lot of fun on that boat
We went there running thinking that we were late
Parisの類似ツアーを比較
最安値: 1 - エッフェル塔からセーヌ川クルーズ1時間チケット — $21
最高評価: Louvre Museum Premium Guided Tour 6 GUESTS MAX Entry Included — 5.0 (7,136 件のレビュー)