Horrible experience 19 hours tour (just 2h in pamukkale)
I didn‘t like it. In the original program (offer acvording to tripadvisor!) there was only lunch, I had breakfast for an hour, then we were brought to two shops and arrived at Pamukkale at 1:00 p. m., more than eight hours later. There we only had two and a half hour to visit Hierapolis and the waters. The guide only gave us a very short information. I would have preferred not to have dinner and to be at the hotel in time for it.I arrived at the Hotel at 9:00 p.m. for this reason I don't recommend this company!!!!
事業者からの返答
Dear Guest,
Thank you for sharing your feedback, and we are sorry to hear that this tour did not meet your expectations.
We understand your disappointment regarding the long travel time and the limited time spent at Pamukkale and Hierapolis. Due to the distance between Belek and Pamukkale, this tour is a long day by nature, and scheduled stops for meals and rest breaks are included to ensure guest comfort. However, we regret that this resulted in you feeling rushed at the main site, which should be the highlight of the day.
We are also sorry that the guiding and historical explanation did not meet your expectations. Providing clear information and meaningful commentary is an essential part of the experience, and we regret that this was not reflected in your tour.
Regarding dinner and the return time, we understand your preference to arrive back at the hotel earlier, and we are sorry that the structure of the day did not suit your expectations.
Your comments have been shared with our operations and guiding teams for review, as feedback like yours helps us improve how we manage timing, communication, and overall tour flow.
We regret that this experience led you to feel dissatisfied and appreciate you taking the time to share your honest opinion.
Kind regards,
Tourmania
C
colin_m
March 23, 2025
Great trip
Well worth it, picked up 6.00am, as my hotel was far out in belek then had to go antalya old town pick up others, got on the road, stopped for for breakfast, got on road again, ill not go into all the stops lunch etc, its to be expected all trips, on way we were asked to do hotair balloon, everyone voted yes, was a suprise as i was meant to do it cappadocia but weather stopped it, hotair balloon was amazing, up to 1000m for around an hour, then onto pumakale hot springs, guide cannot mind her name, sorry ) talk us through the ruins of HIERAPOLIS,
the travertines as they call them were amazing, water coming into them was warm, sore on feet walking in it, amazing day all in from start to finish, thank you guide and driver.
事業者からの返答
We are thrilled to have you as part of the Tourmania family! Thank you for sharing your kind
words with us. It means the world to us and to our entire team! We look forward to serving
you again soon!
S
Sunil_K
May 28, 2024
Start of tour was...
Start of tour was disaster because of misunderstanding with planning team as agreed time was 6:50 and driver reached to hotel gate at 6:00 and asked us to come immediately otherwise he will leave. We were not prepared for such hustle and somehow managed to catch the bus much earlier than agreed time. But after that everything went well.
事業者からの返答
Thank you so much for this 5-star review. We really appreciate you being a customer and
helping to share the word about us. We’re here for you anytime.
F
FarAway03686022224
September 20, 2023
Awesome memories of Pamukkale
I liked the entire trip, the guide Mehmet was nice, knowledgeable and helpful. We had an amazing experience at Pamukkale doing paragliding, enjoying Cleopatra's pool, the traveterines etc. The lunch organized was amazing with lots of options for everyone. We had lot of free time to spend taking photos and enjoying ourselves 😊
Q
Quang N
September 14, 2023
Hierapolis - Pamukkale
Today's trip was really exceptional, especially Caesar, our tour guide as he created a really relaxing atmosphere he was very helpful. Although the journey was long, we really enjoyed the whole trip. Highly recommended.
事業者からの返答
Thank you for a very well-rounded and thorough review of the tour. We appreciate your
hard work in putting this review together and know it will be helpful and informative for our
customers. Have a good day!
N
Navigate05733227140
September 14, 2023
Excellent
It was beautifulll. We really enjoyed the tour and are very happy with the organisation!! Keep in mind that the Road is very very long
事業者からの返答
Thank you for a very well-rounded and thorough review of the tour. We appreciate your
hard work in putting this review together and know it will be helpful and informative for our
customers. Have a good day!
S
Sightsee33929796857
September 13, 2023
Great experience
Great trip. Best guide by far. Had to change bus but company paid for drinks so made up for it. Would recommend trip to anyone.
事業者からの返答
Thank you for a very well-rounded and thorough review of the tour. We appreciate your
hard work in putting this review together and know it will be helpful and informative for our
customers. Have a good day!
Z
ziado363
September 13, 2023
Highly recommend , best tour ever, you deserve the best
Tour mania you rock again , a day to remember, well spent, very organised, ponctual as usual, and many thanks to the one and only my best genius guide ever, mehmet you are anasing
事業者からの返答
Thank you for a very well-rounded and thorough review of the tour. We appreciate your
hard work in putting this review together and know it will be helpful and informative for our
customers. Have a good day!
8
881lingyic
September 12, 2023
Great tour guide
We had a great time in Pammukale. The tour guide is very nice and explained everything clearly. The price of the tour is very reasonable too.
事業者からの返答
Thank you for a very well-rounded and thorough review of the tour. We appreciate your
hard work in putting this review together and know it will be helpful and informative for our
customers. Have a good day!
M
micha_n700
September 12, 2023
Nice
Sezai very responsible and patient bioder, a lot of information and easy english. Trip was perfect ;) maby too long pickuping people in antalya, but we understand of course because price is according with it
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