Good experience, very professional and very kind guide. Clear and lucid explanations in all languages.
事業者からの返答
Merci beaucoup d’avoir pris le temps d’écrire cette belle appréciation et de mettre en avant la qualité du service proposé. Nous serons ravis de vous accueillir à nouveau!
N
N1519TMmonikas
September 20, 2026 · via Tripadvisor
Very good
I was very, very satisfied ☺️ Triziana was very nice and helpful, told us everything in a few languages, especially in German for me. She gave us her number, I could call her, she answered immediately and advised me on how I could get around by metro. That was a short but very beautiful day in Rome.
事業者からの返答
Vielen Dank für Ihre wunderbare Bewertung! Unser gesamtes Team freut sich sehr, dass Ihnen der Tag in Rom gefallen hat und Sie auch mit unserem Service zufrieden waren.
Vielen Dank für Ihr Vertrauen und Ihre freundlichen Worte. Wir hoffen, Sie bald wieder in Rom begrüßen zu dürfen!
Herzliche Grüße
Cruising Rome
7
713MaryV713
August 6, 2026 · via Tripadvisor
Very rude driver, do not recommend
Initially met at port pickup by a very nice person named Connie who said we could arrange drop off and pickup in Rome with our driver who could speak English. Once inside the van the driver Sandro did not speak English and was very irate. He made numerous calls to one of his associates yelling in Italian that he was not getting paid enough to drive our group to our drop off points and that we should have paid more for the trip. My friend speaks Italian and fully understood his conversations. He made us feel very uncomfortable and stressed out. He yelled and honked at drivers all along the way. We paid for an informational tour in the way to Rome but received absolutely nothing. This was the worst excursion we have ever had. I do not recommend this tour company and will hopefully receive a refund.
事業者からの返答
Dear Customer,
We are very sorry to hear that you did not have a positive experience during your transfer to Rome. We sincerely regret that the service left you feeling uncomfortable and stressed, as this is certainly not the experience we want to provide to our guests.
We would, however, like to clarify that your original booking was for a shared bus transfer to and from Rome, with English-speaking assistance and a designated stop in the city.
On the day of your service, as the bus was not operating, we arranged an upgrade to a higher-category vehicle, allowing you to travel by minivan and offering you the possibility of making multiple stops in Rome instead of being limited to the originally scheduled stop.
We are very sorry to hear about the issues you experienced with the driver. We take your comments seriously and are reviewing the circumstances of the service with our team.
We also provide our guests with an emergency contact number that is available throughout the service, precisely so that we can be contacted immediately should any problem arise. Unfortunately, we did not receive any call or report from the group during the tour, so we were not aware that you were experiencing difficulties and therefore did not have the opportunity to intervene at the time.
Nevertheless, we are genuinely sorry that the experience did not meet your expectations. We take your comments seriously and will review what happened with our team to ensure that the service we provide meets our usual standards.
C
Curious34580516528
July 16, 2026 · via Tripadvisor
Wonderful tour
It’s was lovely. Tiziana was a wonderful guid. We got a good information about Romes history on the to Rome. Big recommendation from us. Not the last time we use oyo tours.
事業者からの返答
Thank you so much for your kind review!
We're delighted that you enjoyed learning more about Rome during your journey and that you had such a positive experience with us. Knowing that you would choose OYO Tours again is the greatest compliment we could receive.
M
marcmK4571IA
July 16, 2026 · via Tripadvisor
TIZZIANA IS AMAZING!!!
Tizziana is a delight, super helpful, very friendly, clarifies all doubts and gives many recommendations, great if you are going as a family with children, meeting point easy to reach 100% recommended
事業者からの返答
¡Muchas gracias por compartir su experiencia!
Nos hace muy felices saber que se sintieron bien atendidos y que nuestras recomendaciones les ayudaron a disfrutar aún más de su visita a Roma. También nos alegra que el servicio haya sido cómodo para toda la familia.
A
aquilesalejandrob
July 16, 2026 · via Tripadvisor
Very good
The guide is very good, she speaks many languages and is very funnnn
事業者からの返答
¡Muchas gracias por su fantástica reseña!
Nos alegra mucho saber que disfrutó de la experiencia y que pasó un día agradable en Roma. Esperamos tener el placer de recibirle nuevamente en el futuro.
A
aaaaa
July 3, 2026 · via Tripadvisor
Awful Experience
The scene at the meeting point was chaotic, at best. This company put all guests (English-speaking) traveling to Rome on a van with a driver, apparently not an employee of the company, who spoke no English. The driver was confused about where we were traveling, was unable to arrange a meeting point for the return, became loud and irate, and in the end of course offered nothing else other than the transportation. He also repeatedly tried to cut short the time we had in Rome. Never again.
事業者からの返答
Thank you for your feedback.
We are sorry to read about your experience. Unfortunately, your name does not appear in the review, so we are unable to identify your booking and investigate what happened.
We are also surprised by your comments, as our team provides assistance throughout the day and we did not receive any report of this issue during the service. Had we been informed, we would have done our best to assist you immediately.
We take all feedback seriously and remain committed to providing the best possible service to all of our guests.
D
dannywX6775NI
November 21, 2025 · via Tripadvisor
Great Transportation Experience
This is a great option for cruise passengers looking to visit Rome for the day! The bus stop is a few doors down from the train station and was an easier, cheaper more personal experience than taking the train.
事業者からの返答
Thank you so much for your kind review!
We’re delighted to hear that our service provided an easy, affordable, and more personal way for you to enjoy a day in Rome. It’s wonderful to know that the convenience and comfort of our transfers made your visit enjoyable.
We truly appreciate your feedback and hope to welcome you again on your next trip to Rome!
Warm regards,
Giorgia – Cruising Rome
S
stephenbI1236PC
November 2, 2025 · via Tripadvisor
Excellent door to door service
Oyo Tours informed us that there where issues with the buses so they had arranged for a minivan to transport us to Rome. We exchanged numbers with the driver, Enrico, who gave us a few options, he would drop us off wherever we wanted or if we wanted him to give us a tour. We opted for drop off as we already had booked sightseeing bus. He arranged a pickup at the Collosuem later in the afternoon and dropped us right outside the ship.
事業者からの返答
Thank you for sharing your experience!
We’re glad to hear that the alternative arrangements worked smoothly and that you were able to get to Rome comfortably. It’s great that the service was flexible and convenient for your plans, allowing you to enjoy your sightseeing day with ease.
We truly appreciate your feedback and hope to welcome you on another tour in the future!
K
Karen R
October 4, 2025 · via Tripadvisor
They never showed up
Reviews need to offer zero stars because that’s what this deserves. The trip we purchased indicated someone would meet us with our name on a sign. The meeting time was 9:30 AM. We were there at 9:20, no one with our name was there. There were hundreds of people in the area meeting buses for excursions, all except ours. The phone number provided, no answer. Texting that number through WhatsApp, no answer. So in addition to paying $197 for nothing, we also lost the money for the Hop on Hop Off bus in Rome (another $60) and had to pay $210 to hire another tour of Rome which was a nightmare, but the only option left to us when we were left stranded by this horrible company. I’m still trying to figure out how to get a refund. TripAdvisor says contact vendor and vendor doesn’t reply.
事業者からの返答
We’re sorry to read your review, but we feel it’s important to clarify a few points.
For every booking, we always send detailed instructions well in advance regarding the meeting point. In your case, the information provided included:
- Meeting Point: Largo della Pace (bus terminal just outside the Port of Civitavecchia)
- Meeting Time: 09:30 AM
- Instructions: From your ship, you must take the free shuttle bus provided by the port to the terminal, where our staff waits next to the purple box with yellow writing that says “OYO TOURS.”
Our staff is on site from early in the morning, clearly visible and ready to assist guests. Our company name and emergency phone number are clearly displayed at the meeting point, as shown in the photos available on our website.
The day before the tour, we also send out digital audioguides (included in the service) and contact details, including our 24/7 emergency number. On the day of the tour, we did not receive any calls or messages from your number.
That same morning, other participants with identical bookings joined the tour without issue.
We understand your disappointment with how the day unfolded, but based on all available information, the service was properly organized and delivered as planned.
We hope your future travels bring you more positive experiences.