空港とプンタカナのホテル間のプライベート送迎（1-6）

I booked the round-trip transfer to the hotel from the airport on their website and they rejected my payment both times. Later I booked them through the hotel and was able to pay and they fulfilled the transfer, BUT! it turns out that they charged one of THE PAYMENTS THEY REJECTED to my credit card! I am managing the refund but they are giving me the runaround, they only assist me through messages and they have already passed me to four different people and the merry-go-round continues. I don't know if I will succeed. Of course if I get the refund I will post it.

Super friendly young men at the airport who immediately took my suitcase to the driver. Fast transport to the hotel.

Such a good vibe! Very helpful and punctual. Would recommend.

DO NOT -I REPEAT DO NOT BOOK YOUR AIRPORT TRANSFER WITH THIS COMPANY. We thought since the employee advertised since they are through the airline it would be the safest option for airport transfer but it was the complete opposite. We booked the day before we were leaving. The cost was reasonable enough the employee seemed genuine. Our flight was leaving at 3:30 and he advised he would have us picked up at 1:00 (the resort was 45-50 minutes away from the airport) we advised that it seemed to be cutting it close and he said ok no problem we will do a pickup at 12:45 in case traffic but that was more than enough time. Since we assumed he would know we trusted him. When we went back later that day and informed the group there was some concern about the pickup time and we decided we wanted to change it to 12:15. We went back to go find him at 4:15 and he was gone for the day. We figured no problem we will chat with him tomorrow. We go back tomorrow around 8:30/9:00/9:15 and no employee - we go find a conceirge at the hotel who helps track him down only to find out he was not coming in that day. At this point we are a little more concerned, he said to just call Nexus Tours and they will change it. My mom took care of this but was told they could not provide a confirmation # as the server was done but not to worry he would send shortly. Well shortly turned into never so I called back and spoke with someone else - he advised there was nothing on the account but he would add in the change and everything was good to go. About 20 minutes later I had an uneasy feeling so I called back and they confirmed yep it was on the account and not to worry - I requested a confirmation booking # and he said it was all under the initial confirmation book # so nothing further was required. We confirmed with this employee that we would be there at 12:00 and someone would be there at 12:15 and he confirmed. At 12:00 we show up and 12:15 passes and no transportation shows up. We call back and are told there is one bus booked for 12;15 and the second van is booked for 12:45 as originally booked ( we were a party of 12 so apparently needed 2 vans) my husband confirmed that it was 12:20 and there were NO vans here. the employee puts him on hold and comes back and goes actually there were no changes and the vans would be there at 12:45. At 12:45 1 van shows up and knows nothing about a second van - we had just convinced him to break some laws and squeeze us all into one van when another van showed up. We arrived to the airport and needed to request assistance to bypass the huge line due to this issue. We just barely made it to you flight. I contact Nexus Tours when we returned - after some back and forth they admitted that their employees had screwed up and made mistakes however no compensation was available due to "unforseen circumstances" Stay FAR AWAY from this company! Much more reliable ones to use.

The airport was very busy so we had to wait to check in at the Nexus desk for our private transfer. We were hoping for a driver waiting for us with a sign that was not the case. The Nexus reps were very friendly and helpful. The van was clean and cool. The driver was friend and drove safely. The return trip was perfect. Timely, nicely air conditioned and the driver was great. He pointed out things along the way and very personable.

We had an airport transfer confirmed by mail by 2:10 p.m. We were ready from 1:50 p.m., but they never arrived. When they called the call center for help, they hung up on us when they heard the problem. WhatsApp didn’t give us any solutions either. In the end, we had to pay for an Uber to not miss the flight. Dismal service and zero customer service; we will never hire this company again.

Unfortunately, by my own fault, I left my phone in the bus transit from the airport to the hotel in the back pocket of the seat. While most reputable companies return phones, Nexus Tours was not one of them. I tracked my phone using Google Maps, until Nexus Tours told me they could not find it. Actually they said I never left it in the bus, but tracking showed otherwise. The phone was taken by NexusTours staff and never returned. I had 2FA, excursion bookings and a host of other stuff that made my trip difficult. Updated: After seeing the generic response of internal review, I am further disappointed. I was hoping for questions like what bus was it, time of day taken, so they can track the staff responsible. In this case it seems they don't care or its just systemic and accepted.

Easy! The company was easy to find and provided quick, safe transportation. Highly recommend!!

- Doesn't provide toll free number for US customers. - Requires 4 hours early pickup even when airport ride is only 30 minutes away. They deliberately force this horribly early pickup time, hoping that customers upgrade to private pickup and pay additional $79. - Nexus staff at Royalton Chic is outright rude and show no interest in answering questions unless you book an excursion with them. - When I told their staff that I am willing to accept risk of missing the flight, they still would not allow a 3-hour early pickup because Nexus Tours wanted to force me to upgrade for an additional cost. Very unethical business practice. - For customer's who don't want to show up at the airport 3.5 hours, I recommend not to give flight time to Nexus Tours or just say that I dont have a flight booked and going standby. This will allow u to select your own pickup time. If ypu can't select your own pickup time on the return, dont pick Nexus Tours for Airport ride. It is that simple. - Lastly all of their excursions are overpriced, so go with other local vendors and avoid Nexus Tours.

Our Sunwing/Nexus Tour Rep, Miguel Salvador, was excellent. We booked through Miguel while staying at Dreams Cap Cana. He was so professional, friendly, and very knowledgeable about all of the available excursions. He was always happy to see us and took the time to listen to our expectations and answer our never-ending questions, so that he could book the best tours for us. Miguel is the perfect ambassador for Punta Cana and Sunwing/Nexus Tours. We will definitely contact him when we return for our next vacation. We HIGHLY RECOMMEND connecting with Miguel for your excursion-bookings when you are on vacation in Punta Cana. You won’t be disappointed! We had an amazing time and can’t wait to go back!