Khan was not an informed tour guide. He answered some questions but did not inform much on the sites. Did not take to all the sites. We paid for entrance to the sites although was supposed to be included. Tour owner said he would fully refund cost for fees but only paid for a portion. Viator gave a 10% discount because the tour owner refused the partial refund that I requested. I would not recommend. The tour stated was not the tour received. Felt ripped off!!!
Dear Guest, Thank you for taking the time to share your feedback, and we sincerely apologise that your day in Osaka did not meet your expectations. We would like to explain what happened. On the morning of your tour, our lead guide became ill and was unable to work. Rather than cancel and leave you without a tour, we arranged for another team member to guide you. As a newer guide, he was not aware that the entrance fees were included, and that mistake is entirely ours, not yours. We were glad to hear from you that he was polite and cooperative throughout the day, and he did his best in a difficult situation. As soon as we learned about the entrance fees, we contacted you directly, apologised, and refunded the entrance fees you paid. We have since given additional training to our team and added a pre-tour checklist so that every guide knows exactly which entries are included. We genuinely regret that this experience left you feeling disappointed. Our guests' trust matters greatly to us, and we hope to have the chance to welcome you back to Japan and show you the experience we are known for. Warm regards,
