ボートで巡るヴェネツィアの 1 時間パノラマ ツアー

Dear Customer, Thank you for sharing your feedback with us. We are truly sorry to hear about the difficulties you experienced in finding the meeting point and that the tour did not fully meet your expectations. We would like to clarify that, upon booking, all specific details regarding the departure are provided in the voucher. Our instructions advise guests to arrive a few minutes in advance directly in front of Pier 1A, where a member of our staff arrives shortly before departure to greet passengers and accompany them directly to the boat. Because pier assignments in Venice depend on real-time availability managed by local authorities, we cannot predict the exact berth in advance, which is why our staff member meets you at Pier 1A first. We also provide a direct contact phone number for real-time assistance. Our customer service office is open continuously from 9:00 AM to 6:00 PM, Monday through Friday, precisely to assist guests with any on-the-spot navigation or timing questions. We appreciate your kind words about enjoying the boat ride itself, and we take your feedback seriously as we continuously work to improve our guests' experiences. Best regards, Consorzio Vidali Group

Dear Guest, We are very sorry to hear that you were unable to join the tour and understand your frustration. However, we would like to clarify a few important points regarding your review. The meeting point and all the necessary information for the tour are clearly indicated on the booking voucher. The departure area is shared by several operators, so it is important to follow the instructions provided with the reservation. You mention having spoken with representatives who were rude and unable to assist you. However, if the boat had already departed, we are unsure who you spoke with, as this was apparently not a member of our team. Our staff are available to assist our guests, and we also provide customer assistance 7 days a week. Had you contacted us at the time, we would have done our best to assist you and clarify the situation immediately. We are particularly sorry that you were unable to enjoy the experience you had booked, especially while visiting Venice from abroad. We understand that this was disappointing. We hope this clarification helps provide a more complete picture of what happened. Kind regards, Consorzio Vidali Group

Dear customer, We’re sorry to hear that you had difficulty finding the correct information at the dock. However, we would like to clarify that our staff is always present at the dock in advance of the scheduled departure time to assist passengers and provide information. We also have a 24-hour customer service team available to help with any questions or difficulties before and during the journey. We encourage our customers to contact us whenever they need assistance so that we can help immediately. We regret that you experienced confusion during your trip, and we appreciate your feedback. We will continue working to make the information and directions at the dock as clear as possible for all our passengers. Best regards, CVG

Dear customer, thank you, for sharing your experience with us. We would like to clarify the point regarding the waiting time. The boat was not 20 minutes late. On days with particularly high numbers of passengers, the boarding procedures can take a little longer than usual, as we need to ensure that all guests are safely and correctly accommodated on board. This can sometimes create the impression of a delay at the meeting point. The time required for boarding is then recovered during navigation, and the tour itself is carried out according to the planned itinerary and duration. We are sorry if the situation was not clear enough while you were waiting, and we appreciate your feedback regarding communication at the meeting point. We will certainly take it into consideration to make the boarding process even clearer and more comfortable for our guests. Thank you again for choosing our tour and for sharing your feedback. We hope to welcome you again and give you an even smoother experience of Venice from the water! Best regards, Consorzio Vidali Group

Hello, thank you for sharing your feedback. We checked our operations system, and we can confirm that the tour took place regularly within the full expected duration. As specified in our description, the panoramic itinerary runs through the Giudecca Canal. We are sorry to hear that the route did not meet your personal expectations, but we always ensure that all scheduled itineraries and timings are fully respected. Best regards, CVG

Thank you so much for your review! We are delighted to hear that you enjoyed the experience, found it great value for money, and had a comfortable journey on board. We sincerely apologize for the delay and the confusion at the pier prior to boarding. Please rest assured that we take your feedback seriously—every comment is crucial in helping us improve our communication and coordination on the dock. Thank you for sharing your experience, and we hope to welcome you on board again in the future! Best regards, Consorzio Vidali Group

Dear Customer, Thank you for your feedback; we will use it to further improve our services in the future. Best regards, Consorzio Vidali Group

Dear Customer, We're happy that your experience was positive. We hope to see you again soon! Best regards, Consorzio Vidali Group

Gentile cliente, ci dispiace che non abbia potuto prendere parte all'esperienza. Al meeting point è sempre presente una persona dotata di cartello blu identificativo, inoltre i nostri recapiti telefonici sono sempre attivi 24 su 24 per rispondere ad ogni dubbio o esigenza. Ci auguriamo di vederla in futuro a bordo delle nostre barche cosi da poterle offrire una magnifica esperienza. Cordialmente, Consorzio Vidali Group

Gentile cliente, ci dispiace sapere che il tour non è stato all'altezza delle sue aspettative. Cordialmente, Consorzio Vidali Group