My family tried Sukiyaki Yotaro for the very 1st time last night and we were delighted with not only the quality of the food served but also the level of service. The Simmered Wagyu Lean/Marbled Beef and Pork Loin Cutlet was prepared at our table by our waitress Nella in a comforting Katsutoji style. It was accompanied by a hearty serving of fresh vegetables. It brought a homely touch to the spread. The golden-fried pork cutlet is gently simmered in a sweet-savoury dashi broth and topped with a soft, barely set egg. Despite the simmering process, the pork retained its tenderness, while the panko crust soaked up the flavourful broth. Each bite was a harmonious blend of textures — crisp, juicy, and silky .... no wonder this is their most popuar dish.
We each were served a luscious golden egg yolk which created a visually inviting dish. Once mixed, the yolk lends a velvety richness that complements the meats' natural sweetness and umami. The delicate marbling melts effortlessly on the palate, delivering a clean yet indulgent start to the meal.
We were delighted with our evening experience, and this place will be highly recommended to family & friends.
7
784tinae
September 9, 2026
Monkeys were cute, the long day was too long
This was one attraction I was looking forward to, but ended up being disappointed. The tour left at 8am and returned at 8pm. Had I known that there was a bullet train back, I would have jumped on it in a heartbeat. The guide did not stop talking; she would tell stories, she sang, the speaker was right above my head and there was no way to lower her tone of voice. It was awful. The bus first stopped at a service station and they told everyone to be back on time, but of course two people were late. Then the bus stopped for lunch at a dining hall full of other bus loads of tourists and it was not very good. The bus then continued to the snow monkey park, where you would just venture out on your own. It was a 40 min walk uphill, in snow and sleet with ton of people going up and ton of people coming down. Once you think you have made it, now there were 40 steep steps to go up and continue to the hill. Now you will hit a line of tourists and the bus guide has to go and get tickets and hand them out first before you can continue. The place was full of people, the poor monkeys were running rampant, people were not respecting their space or other people trying to take pictures. Then you still had to walk back. This is not suitable for people with disabilities or mobility issues. I took a hot long bath once I came back to the hotel. Mind, the lunch at 11am was only food that was included, we returned back after 8pm because of traffic.
事業者からの返答
Dear Guest,
Thank you for taking the time to share your detailed feedback regarding your recent Snow Monkey tour. We sincerely apologize that several aspects of your experience fell short of your expectations.
We are very sorry to hear that the volume of the speaker and the guide's continuous commentary made the long bus journey uncomfortable for you. We will address this with our guiding team to ensure they maintain a better balance between sharing information and allowing passengers to rest quietly during the drive.
We also appreciate your comments regarding the walk to the park. The 40-minute trail and steep stairs in snowy conditions are indeed physically demanding. While we do mention the walking requirements on our booking page, your feedback highlights the need to ensure this is even more prominently stated so that guests with mobility concerns are fully aware beforehand. Furthermore, we will review our ticket distribution process at the park entrance to minimize waiting times in the cold.
Winter is the absolute peak season for this destination, which unfortunately leads to heavy crowds at the dining hall, the park itself, and inevitable traffic delays on the return trip to Tokyo. We apologize for the inconvenience this caused, particularly the long gap between your early lunch and your return to the city.
Your insights are invaluable in helping us improve our services and better prepare future guests. Thank you again for your review.
Best regards,
HIS Inbound Team
D
Diana_S
July 11, 2026
Wonderful Day Trip to Nagano
I really enjoyed this bus tour from Tokyo to Nagano. Everything was well organized from start to finish, so I could simply relax and enjoy the day. The guides were kind, professional, and shared interesting information throughout the trip. The driver was excellent, and the ride was smooth and comfortable. The park itself was beautiful and definitely worth visiting. Thank you to the whole team for making this such a pleasant experience. I would happily recommend this tour to anyone visiting Japan.
O
O4121ONjohnm
April 3, 2026
Best guide and assistant
Best guide and assistant we have ever had we have mobility issues so many times have to skip activities. The staff did not give up on us and made sure all of us did the activities reached the top and enjoyed the snow monkeys. This was not enough in their customer care and support they went much beyond and helped us to get on the train to get back to our hotel as we did not know the language or have any net. This was so so so kind of them we could not have done it without their kindness and understanding. We are very grateful 🙏 to both your staff. They are a credit to your organization. They were so clear with their guiding and we're the best in our entire Japan trip. Thank you 😊 🙏
T
Teresa_D
April 1, 2026
Great way to see the snow...
Great way to see the snow monkeys when not included in your own tours schedule. It is a long distance from Tokyo and would be hard to get there by yourself. The transport was comfortable, with good leg room, access to wi fi and comfort break. The meal provided was a local speciality but you need to consider getting food on return journey as delays can mean you are too late back to get an evening meal. The monkeys put on a lovely show and we were lucky to see so many, with some even taking a dip in the hot spring pool. A long day but was worth it for me.
P
Paula_S
April 1, 2026
Great experience with...
Great experience with professional and friendly guides and drivers. Lunch was delicious and the snow monkeys super cute.
Q
Quyen_L
March 31, 2026
Recommended it.
The monkeys were so cute, and lunch was delicious.
Our tour guide Shin was kind and pleasant, and we got Japanese candies.
B
Brian_A
March 30, 2026
A long walk to see them but they are cute (just wanted them to be cuter)
This was a trip we had wanted to do ever since we booked our return to Japan. We had a high level of expectations, and the reality didn't quite live up to them. It was a warm day, so the monkeys weren't bathing in the pool, but that is NOT the fault of the tour operator. There were monkeys there around the man-made pool, and they were cute, ignoring the humans and doing what they wanted to do. The lunch was great, and the tour was well organised once we found our guide.
TIP - The meeting places have hundreds of people milling around. Know who your guide is and shout their name as the flag/tour name isn't always the same as on the instructions.
WARNING - it is a 1.8km walk/trek, with some steep terrain to where the monkeys are, so take that into account before undertaking the trip. If we are honest, we probably overfaced ourselves, but really glad we did it.
I would recommend, provided you are fitter than us!
I would also say that if the weather was 'ideal' for the monkeys bathing then not sure we would have been able to make the trek
事業者からの返答
Dear Brian,
Thank you for sharing such a detailed and honest account of your experience on our Snow Monkey tour.
We are glad to hear that the tour was well-organized and that you found the sukiyaki lunch to be great.It is true that the behavior of the monkeys, such as bathing in the hot springs, can vary depending on the temperature, but we are happy you still found them cute as they went about their day. We also appreciate your candid "warning" regarding the 1.8km trek.
The path to the Jigokudani Monkey Park involves unpaved trails and some steep stairs, and we are very impressed that you pushed through to complete the journey.
We particularly value your tip regarding the Shinjuku meeting point. With many tours departing simultaneously, it can indeed be crowded, and your advice to stay proactive in identifying the guide is very helpful for future travelers. We will continue to work on making our signage as clear as possible to assist our guests during the check-in process.
Thank you again for your recommendation and for choosing to travel with us. We wish you many more wonderful adventures.
K
Kiwicat5
March 30, 2026
Great experience in nature
Awesome tour. Shin our guide was very entertaining and informative. The track was very manageable and hardly muddy at all. If it was snowing it would be much harder. Much warmer than we were expecting too. The monkeys were very cool and came up very close. One thing to note was the trip back took 5.5 hours due to Sunday night traffic. So be prepared for that possibility. Otherwise a great trip!
事業者からの返答
Thank you so much for your great review! We are delighted to hear that you had an awesome time and that your guide, Shin, provided such an entertaining and informative experience for you.
It is wonderful that you found the track manageable and were able to enjoy such close encounters with the monkeys. We also appreciate you mentioning the warmer conditions and the lack of mud, as trail conditions can certainly vary. Regarding the return journey, we are sorry the Sunday night traffic extended your travel time to 5.5 hours. As this is a popular route back to Tokyo, heavy traffic can occasionally occur, and we appreciate you sharing this tip to help future travelers prepare for that possibility.
We are so glad that, despite the long drive, you found the trip to be a great experience. Thank you for choosing HIS, and we hope to see you again soon!
J
Jenni_T
March 28, 2026
Monkey Mania
It's a long drive and quite a walk to the compound but certainly well worth it.
The tour guide and driver were awesome !
The monkeys are quite social and unafraid of the humans wandering around watching them and taking photos - sometimes you would think they are posing for you!
I love nature so enjoyed every single minute of being around them.
事業者からの返答
Dear Jenni,
Thank you so much for sharing your wonderful experience.
We are thrilled to hear that you enjoyed every minute spent in nature with the snow monkeys and that you found the journey to the compound well worth the effort.
It is delightful to know that the monkeys’ social and "photogenic" nature left such a lasting impression on you. We will be sure to pass along your kind words to the tour guide and the driver, as our team works hard to ensure a smooth and memorable trip for all our guests. We truly appreciate your feedback regarding the walk and the long drive, and we are so glad that the unique beauty of the Jigokudani Monkey Park made it all worthwhile.
Thank you again for choosing HIS, and we hope to welcome you on another adventure in the future.
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