Disney was lovely however this provider (Viator) is terrible. First activity didn’t provide information on requirements of international driving permit for go carts in Tokyo so we didn’t get to do it. Second was our Disney with transfers booking which they took the payment but didn’t do the booking so currently still waiting for refunds for both activities. Don’t waste your time on this SP. definitely not worth the stress.
事業者からの返答
We are truly sorry to hear about your recent experience. What you described is certainly not the standard we strive to provide. Please accept our sincere apologies for the frustration and discomfort this must have caused you.Based on the information you provided, we will immediately conduct an investigation and handle the matter. If the involved supplier or driver does have any issues, we will agree to your request for a refund.Once again, We are very sorry that your experience did not meet expectations — or even basic standards of quality and safety. Thank you for bringing this to our attention, and we hope to have the chance to do better.
M
Mary_S
May 28, 2026
Disney at its best
We did this on our own and was very impressed with the cleanliness, friendliness, and the food. A little smaller that the other Disneyland that I have been at but was well worth the trip.
M
Monica_F
February 18, 2026
Tokyo Disneyland with private driver
It was nice for our family of 5 to have a private ride from Tokyo Hilton to Disneyland and back. Very courteous and punctual driver.
S
Sevil_T
July 20, 2024
Comfortable ride to Disneyland
Comfortable and on-time ride. Convenient to have tickets in advance so we didnt need to wait in the lines
K
Kimberly_W
July 16, 2024
Need to do a redo
First it was raining and they picked us up two hours before the park opened up. Then we made arrangements to be picked at after the fireworks and they changed the time. The good the was it wasn't that many people in the park and the drive waited for us to see the fireworks. The driver was great.
M
MaryAnn_G
June 3, 2024
Tokyo Disneyland
It was great to have door to door transportation from our hotel to Tokyo Disney.
We spent 11 hours at the park.
D
Debby_H
May 31, 2024
Over priced and impersonal
We didnt know voucher had been sent no communication to tell uscwhere to look Driver very impersonal he sat in car expecting us to find him playing on his phone that cost us 10 mins waiting then we didnt know about ticjets that cost us 30 mins where he dropped us off was a very ling walk
事業者からの返答
We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your recent ride.due to not providing an email address, we sent the tickets and vocher through message traveler on viator. We apologize for the driver's behavior and will strictly regulate the service quality of the driver in the future. As private vehicles are prohibited from entering and exiting the theme park, the driver can only take you to the park entrance and you need to scan code to enter the park yourself. This had explained on the order page. we are sorry for experience was not as expected.
L
Lydiafrolics
February 8, 2024
Great driver
The travel arrangements to and from Disney were excellent. Our driver was very communicative and punctual, and a calm comfortable driver. Disney itself was smaller than we expected but exceptionally clean and great customer service. Some rides have of course got long queues but others do not. I felt some of the rides are quite similar.
G
gerald_j
December 17, 2023
it was a great experience...
it was a great experience and I think everyone should get a chance to go to Disneyland no matter what country you live in.
1人が参考になったと回答
C
christophertV6723QJ
October 1, 2023
It was good
It was so fun the way they’re crowded but another than that amazing.if I could I would go again. I don’t thing anywhere can compare. Everyone should go.
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