Hector was an excellent guide. He explained things in great detail both in Spanish and English.
He kept the tour operating in a timely fashion and explained options in detail.
The views of the falls were impressive and the weather cooperated to make it an enjoyable excursion.
事業者からの返答
Hello David,
Thank you for your kind feedback. We are very glad to hear the guiding made such a positive difference and that the explanations in both languages were clear and detailed.
It is great to know the day felt well paced and organized, allowing you to fully enjoy the impressive views of the falls under good weather conditions.
We truly appreciate you taking the time to share your experience.
Warm wishes
L
Lynette F
March 11, 2026
A very long day at Iguazu Falls
This tour was way too long and many details were lacking before and during the tour. We tried to find exact pick up time from the operators night before and didn’t get a response!
It wasn’t just the guides fault but there were delays. People hadn’t organised their tickets prior as required on booking advice for park entry or boat ride so nearly an hour was spent waiting outside by those who’d done the right thing and had their tickets. This shouldn’t mean these guests have to wait. Bad luck - They can meet in the park after first loop or rearrange. It’s very rude and inconvenient.
There was also so much useless waiting around in the park. If you didn’t do boat ride you had 2 hours for lunch - ridiculous. Also claimed to be 7 or so km of walking but was almost double this!
The views are spectacular with Devils Throat the stand out but save your money - get transport there and do it yourself. It is easy.
Take food and drinks with you as all is pretty expensive and take lots of water. Very humid with lots of walking.
I would not bother with this tour. We expected to be back at our hotel around 4 and got back at 6. We were not happy.
事業者からの返答
Hello Lynette,
Thank you for taking the time to share such detailed feedback. We are sorry to hear that the experience did not meet your expectations and that some aspects of the day felt frustrating.
Shared excursions to Iguazu involve coordinating multiple services within the National Park, including train schedules, park entry procedures, and navigation operations. At times, delays can occur when some guests still need to complete ticket purchases upon arrival. We understand that waiting can be inconvenient, especially for travelers who prepared in advance, and we appreciate you pointing this out.
Regarding the pickup time, we regret if the communication the evening before was not as clear or timely as it should have been. We will review this internally, as clear coordination before the tour is very important to us.
Inside the park, timing can also vary depending on queues, train departures, and visitor flow, which sometimes results in longer intervals between activities. We understand how this may have affected the overall pacing of your day.
Your comments about the guiding and the organization of the schedule are noted and will be shared with the team so we can continue improving both communication and coordination for future travelers.
Thank you again for your feedback.
Kind regards!!
Say Hueque
Q
Quinton_B
March 1, 2026
Iguzu Falls
Lots of easy walking.
A longer experience than we expected, taking most of the day.
Very nice National Park.
事業者からの返答
Hello,
Thank you for sharing your experience. We are glad to know you enjoyed the visit and had a pleasant time exploring the National Park.
Many guests are pleasantly surprised by how much there is to see and how the day unfolds at a relaxed walking pace while still filling most of the day. It is wonderful to hear it was a positive experience overall.
We appreciate you taking the time to leave your feedback.
Best regards
R
rose_p
February 19, 2026
Iguazu Falls
Poorly organized. A lot of wasted time before trip started on the train and circuits to see the falls. Also promised pick up at hotel and night before informed I needed to travel to different hotel.
Spent a lot of time picking up guests. Would be better to have one pick up spot for everyone so can experience all the park has to offer.
Also not clear when booking that option was to either do the lower circuit or boat trip, would have been nice to have done both which is feasible if better organized.
事業者からの返答
Hello Rose,
Thank you for taking the time to share your feedback. We are sorry to hear that the organization and pickup arrangements did not meet your expectations.
On shared services, pickup logistics can occasionally require adjustments depending on operational considerations, traffic flow, and hotel access. We understand that last-minute changes can feel inconvenient, and we will review how these updates are communicated to ensure greater clarity in advance. Collection times may also vary slightly as we coordinate multiple hotels, though we always aim to minimize waiting times as much as possible.
Regarding the itinerary inside the park, the circuits and navigation operate within a fixed timeframe due to train schedules, park regulations, and overall duration of the excursion. The option between the lower circuit and the boat navigation is outlined in the booking details, as completing both is not feasible within the structure of this specific tour.
We appreciate your comments, as they help us continue refining both communication and coordination. If you felt that our team’s assistance and organization during the day were helpful overall, we would be grateful if the review could also reflect that aspect.
Kind regards
E
Eduardo_S
February 16, 2026
This tour was a deceiving trap.
The purchase of the tour was a deceiving trap, and the price was supposed to include the ticket to enter the waterfall, but it didn’t, and I had to pay 45,000 Argentinian pesos. I even sent a message to Rocio, but she never replied. Also, the WhatsApp phone numbers she listed never worked. It was a whole scam. Thus, I’d like to get refunded the 45,000 pesos I had to pay for the entrance ticket. Never again!
事業者からの返答
Hello Eduard,
Thank you for your feedback. We’re very sorry to hear about your disappointment.
We would like to kindly clarify that the National Park entrance fee is not included in the tour price, and this is specified in the section detailing included and non-included services at the time of booking.
We regret any inconvenience regarding communication and apologize if you did not receive a timely response.
We truly hope that, despite this misunderstanding, you were able to enjoy the beauty of the Park and the waterfalls.
Kind regards, Ana
G
GoPlaces49451431397
January 10, 2026
A nice walk on top of the various waterfalls of Iguazu
Everything was well organised:
Pick-up at hotel
Park tickets (bought by yourself or through the company)
Option to take the boat ride (I decided against it)
The different walking tours accompanied by our guide Daniela (she did a great job)
Drop-off at the hotel
事業者からの返答
Hello,
Thanks for taking the time to share your experience. We are happy to hear everything ran smoothly and that the overall organization and guiding helped make the day enjoyable.
Best regards
M
Michael_O
January 5, 2026
Disappointed
Guide was OK. The tour was not the “choice” and “free time” tour described by the tour operator and viatour. Once we got our entrance tickets, it turned into a frantic sprint from one stop to the next. We went to a lot of places but didn’t have time to actually “see” much. Didn’t even have time to put on bug juice let alone view wildlife or the beautiful landscape. Everywhere we went was jam packed with stunningly rude jerks. If you want to enjoy the park and falls, don’t book this tour. Your absolute best choice is to go to the Brazilian side: very well run park with much more dramatic views of the falls and warm, friendly and polite people.
事業者からの返答
Hello Michael!
Thank you for sharing your feedback. We’re sorry to hear that the pace of the tour and the crowded conditions affected your enjoyment of the park. We understand how frustrating it can feel when a visit does not allow the time or freedom you were expecting.
Please note that crowd levels and the behavior of other visitors are unfortunately beyond the control of any tour operator, especially in very popular sites like the falls. The itinerary is designed to cover the main highlights within the time available, but we regret that it felt rushed for you and did not match your expectations regarding flexibility.
We appreciate you taking the time to share your perspective, as comments like yours are important for us to continue reviewing how the experience is presented and managed.
Kind regards
E
Estrella_E
December 22, 2025
Iguazu Falls trip
Very good tour. The only thing is that we didn’t know what exact time was the pickup from the hotel, we could have planned our breakfast time better. The paper instructions for pick up was 7 Am and we had to have breakfast early at 6:30 Am. The pick up time was 8:30 Am., If we knew that the pick up time was 830Am, we could have breakfast time better.
事業者からの返答
Hi Estrella,
Thank you for sharing your experience. We are glad to hear you enjoyed the tour, and we appreciate you mentioning the pick up time detail. Your comments are very helpful and will be taken into account to improve how this information is communicated in advance.
Warm regards
C
Corissa_C
December 5, 2025
This park was amazing!...
This park was amazing! Definitely one of the most incredible places I’ve been. The guide did a good job and was also humorous. I liked that there were multiple options to eat for lunch.
事業者からの返答
Hi Corissa,
Thank you for sharing your experience. We are happy to hear you found the park so impressive and that the visit was one of the highlights of your trip. It is also great to know the guiding and the lunch options added to an enjoyable day.
Warm regards
C
Claudia_K
December 2, 2025
Fantastic experience
The Iguazu waterfalls are unique. The tour was very well organized,. The pickup was on time. It was a very nice and competent tour guide.
事業者からの返答
Hallo,
vielen Dank für Ihre Rückmeldung. Es freut uns sehr zu hören, dass Ihnen die Iguazú-Wasserfälle so gut gefallen haben und dass Sie die Tour als gut organisiert empfunden haben. Schön zu wissen, dass auch die pünktliche Abholung und die Betreuung vor Ort zu einem gelungenen Erlebnis beigetragen haben.
Herzliche Grüße
