The guide was very pleasant but everything about this was actually, MISLEADING. There was no "yatch" it was more like a fishing boat with seats and life jackets. We were crammed next to one another and it was extremely dissappinting . The highlight of this entire experience was the dessert ride and sand boarding. Bring water because you'll need to walk uphill in dessert heat. Honestly wouldn't reccomend to my worst enemy but Miguel was an extremely kind host despite it being nothing like what the description advertises . The day seemed to drag but Miguel helped with my early departure by calling a taxi that delivered me safely back to hotel.
事業者からの返答
Hi Sherri, thank you very much for taking the time to share your experience. We are truly sorry that the tour did not meet your expectations, and we understand your frustration regarding the type of boat and the heat during the activity.
We genuinely appreciate that you recognized the effort of our team, especially Miguel’s support in arranging your early transportation. We are continuously working to improve the clarity of our tour descriptions and the comfort we provide to our travelers, and your feedback helps us continue refining the experience.
We would love the opportunity to welcome you again in the future and provide a tour that truly exceeds your expectations. Thank you again for your honesty and for choosing us.
M
madelienr2024
January 31, 2024 · via Tripadvisor
Excellent
Beautiful experience and they treat you very well, I felt comfortable.🦭
Excellent tour guide Mr. William✌️ a kind person, very patient with nice charisma and attitude.
Keep up the wonderful experience!
事業者からの返答
¡Gracias por tu fantástica opinión, Madelienr2024!
Nos alegra saber que disfrutaste tu experiencia con nosotros y te sentiste cómoda durante el tour. Agradecemos tus amables palabras sobre nuestro guía, el Sr. William.
¡Es genial saber que hizo de tu viaje una experiencia especial con su amabilidad y carisma!
¡Esperamos verte de nuevo para más aventuras increíbles! 🚤🌅🏜️
D
Diana_A
November 18, 2023 · via Viator
Over all experiences were pleasant and good but I did not like how our tour guide pressure us to going to a specific res
The Inca experience was beautiful and extremely a lot of fun in the buggy. Over all experiences were pleasant and good but I did not like how our tour guide pressure us to going to a specific restaurant for breakfast even after I asked is this the only place we can eat and she stated it was then we arrived to see there many places to eat but she told us there wasn’t. I feel like she has a deal with some of the stores and forces groups to go there specifically for business. I’m adult I should be able to go where I want to and just be told we have to meet here by a certain time . She kept forcing us to go only to specific stores and not us visit places next to them .
事業者からの返答
Hi Diana,
Thank you for taking the time to share your experience with our Full Day Paracas Ica tour. We're delighted to hear that you enjoyed the beauty of the Inca experience and the thrilling buggy ride.
We sincerely apologize for any inconvenience caused by the restaurant recommendation. Your feedback is valuable, and we understand the importance of providing options to our customers. We will take this into consideration to enhance our services and ensure we offer more flexible experiences tailored to each traveler's preferences.
Despite this hiccup, we hope you had an overall enjoyable day with us. We appreciate your insights as they help us grow and continually improve.
We look forward to the opportunity of hosting you again on future tours, providing an even more memorable experience.
Best regards,
Miguel - Inka Trek Peru
M
Maurieleugeni
August 7, 2023 · via Tripadvisor
Excellent trip
Yes, very good service, everything was fine, I had the opportunity to go twice, everything was excellent and in the end they compensated with a wine
事業者からの返答
¡Muchas gracias por compartir tu experiencia con nosotros en TripAdvisor!
Nos alegra mucho saber que tuviste un viaje excelente y que disfrutaste de la atención proporcionada. Valoramos tu confianza al elegirnos no solo una vez, sino en dos ocasiones. Nuestro equipo trabaja arduamente para asegurar que cada aspecto de tu experiencia sea memorable y satisfactorio.
Esperamos que hayas disfrutado de las actividades y los lugares que visitamos durante tus viajes con nosotros. Y nos complace que hayas encontrado agradable el detalle final de un vino, como una muestra de nuestro agradecimiento por tu elección.
Agradecemos nuevamente tus amables palabras y esperamos tener el honor de recibirte en futuras ocasiones para brindarte más experiencias excepcionales.
Saludos cordiales,
C
Cruiser597535
May 22, 2023 · via Tripadvisor
Less than imagined
The buggy rides and sand boarding at the Huacachina oasis were the only things that made the trip somewhat worthwhile. We didn't get to do the Paracas Yacht tour due to weather conditions. As a substitute they took us to a nature preserve where they said we would see many different kinds of birds. It was not as they described and was a little bit of a let down from what we thought we were going to be doing. (It was also a lot cheaper to go to the preserve than the yacht tour but no refund was offered). The lunch stop (+ winery) at Ica was good, but was not included in the price we paid. The guide was less than helpful and I would not recommend him (Marco), but you don't get to pick your guide. I think he was drunk by the end of the day.
We later saw the exact same tour offered in Lima at $80/person (vs the $120 we paid on TripAdvisor). I wish we would have waited as the trip (without the yacht tour) was probably only worth about $60 IMO.
事業者からの返答
Hello traveler,
We deeply apologize for the inconveniences you experienced during your trip. We would like to address some of the points you raised in your feedback:
- On the day of your excursion, we encountered high tide conditions that led to the temporary closure of the Paracas port for safety reasons. As a result, we were unable to proceed with the Paracas Yacht tour as originally planned.
- In light of the unforeseen circumstances, our guide offered you an alternative option to visit the Paracas nature preserve by land. We understand that this substitution may not have met your expectations, and we apologize for any disappointment you may have felt. Due to the change in activity, a refund was not provided, as this was part of the adjusted arrangement.
- It's important to note that our program specifies that meals are not included in the package. The lunch stop at Ica, including the winery visit, is indeed an additional cost that is not covered by the initial tour price.
- We acknowledge that prices for similar tours can vary, and the differences can be attributed to factors such as service quality and market dynamics. Furthermore, please be aware that Tripadvisor charges a commission, affecting the overall cost displayed to you.
- We genuinely regret the unfavorable weather conditions that impacted your experience. We understand the frustration it can cause and sincerely hope that you might consider giving us another opportunity in the future under more favorable weather circumstances.
We appreciate your feedback as it helps us improve our services and ensure a better experience for all our travelers. Once again, we apologize for any inconvenience you faced during your trip and hope to welcome you back under better circumstances.
Safe travels,
Inkatrekperu
C
ConradoEst
March 22, 2023 · via Tripadvisor
great adventure with this guys
a friend of mine recommended me this agency and we had the best experience with good service, very professionals, and most of all a really good price. trip wast very well organized. i would totally recommend my new friends of INKATREK..
事業者からの返答
ConradoEst,
We are absolutely thrilled to hear about your fantastic adventure with us! Thank you so much for taking the time to share your positive experience of our Full Day tour in Paracas, Ica, and Huacachina, including the Yacht Tour.
It brings us immense joy to know that you found our service to be of high quality and professionalism. We take great pride in ensuring that our travelers have a well-organized and enjoyable trip, and we're delighted to have exceeded your expectations.
Your kind words and recommendation mean a lot to us and serve as a motivation to continue delivering exceptional experiences to all our guests. We truly consider you a part of the INKATREK family now, and we can't wait to welcome you back for more incredible adventures in the future!
Safe travels and warm regards,
F
felixgD45XB
May 16, 2022 · via Tripadvisor
Beautiful experience
Excellent Attention, the person very concerned about the details, was worth the price. It was beautiful, the transportation clean.
事業者からの返答
Hola, Félix. Apreciamos mucho tu comentario positivo, podemos notar que te ha encantado nuestro servicio y eso nos llena inmensamente. Esto nos anima a hacer mejor nuestro trabajo. Muchas gracias por hacernos saber tu opinión.
K
KevekJ
May 16, 2022 · via Tripadvisor
Unparalleled experience
The best fullday! From start to finish very entertaining and safe, quite a lot of activities. The very friendly guide. I recommend it.
事業者からの返答
KevekJ, agradecemos sinceramente tus amables palabras sobre tu experiencia con nuestro servicio.
Nos complace saber que disfrutaste de tu tiempo con nosotros y que valoraste la atención y los detalles que ofrecemos. Además, nos alegra saber que encontraste que el precio valió la pena y que tanto los medios de transporte como el itinerario cumplieron con tus expectativas.
Te agradecemos por considerar la posibilidad de recomendar nuestro servicio a tus amigos en redes sociales. Tu apoyo es invaluable para nosotros y nos ayudará a llegar a más personas que puedan disfrutar de experiencias similares.
Si en algún momento decides volver a la zona, estaremos encantados de atenderte nuevamente y brindarte otra experiencia memorable.
¡Saludos cordiales!
M
MIANZAPI
March 24, 2022 · via Tripadvisor
Very fun full day trip
I had a lot of fun with this full day trip, I recommend it to everyone. Tourist mobility very comfortable a very attentive guide and very rich food
事業者からの返答
Estimado Sr. Miguel,
Apreciamos sinceramente su entusiasta opinión sobre nuestro tour Full Day en Paracas, Ica y Huacachina. Nos complace saber que disfrutó de una experiencia divertida y satisfactoria durante su día con nosotros.
Es gratificante saber que encontró la movilidad turística cómoda y que nuestro guía logró brindarle una atención atenta a lo largo del recorrido. Además, nos alegra saber que la comida superó sus expectativas y que la encontró deliciosa.
Agradecemos su recomendación y su preferencia por nuestro servicio. Esperamos tener el placer de recibirlo nuevamente en un futuro cercano para seguir brindándole experiencias inolvidables.
