Blenheim Palace did not accept these tickets so we had to buy them again and we wasted forty five minutes trying to sort it out.
事業者からの返答
I have just seen your review, and I am truly saddened by your experience.
There has obviously been a misunderstanding when you made your booking, as our experience is not an entrance ticket to Blenheim Palace. Our product is in fact a smartphone based "Self-guided Tour & Treasure Hunt” (created for visitors to discover and explore Blenheim's grounds, Woodstock and the surrounding countryside, in a fun new way).
On our website, and websites such as Viator/Tripadvisor, we do everything we can to clearly advertise what the experience is. For example, on Viator we state “it does not include Blenheim Palace Entrance or Parking Fees”. We also message a reminder in advance to every customer (via their booking website). Sadly, it seems as if this information may not have reached you.
As you were not aware of this, it must have been and awful surprise when you arrived at Blenheim, and very frustrating I’m sure. As mentioned, we do everything in our power to ensure customers know exactly what they are booking, and we would certainly like review your booking process to learn more. With your permission, it would be wonderful if you can email us at support@cluecation.com
It also goes without saying, as you did not experience our smartphone tour and game, we would be more than happy to process a full refund for you.
Thank you so much in advance for your time.