This was NOT a good experience at all! The guide was VERY hard to understand and had a very thick, strong French accent and barely spoke any English and didn’t even explain anything to us riders who were all beginners! We really just had to wing it and hope for the best. The so called “tour” was ended short because of impending bad weather. They should have just cancelled the activity all together prior, but wanted to take your money and not give back the money when they said they would give a full refund back. Do NOT book this unless you want to get scammed!!!
事業者からの返答
Bonjour,
We’re sorry to read that you were disappointed with your experience, but we would like to clarify several important points.
The activity was shortened because weather conditions were deteriorating and, for safety reasons, our team decided to return early. Safety always comes before completing the full scheduled duration.
Regarding the refund, we did not refuse to reimburse you. Because the reservation was made through a third-party booking platform, the refund must be initiated and processed through that platform. Once the official request is submitted to us, we can respond accordingly.
We also strongly disagree with the suggestion that this was a “scam.” Our company has been operating in Montreal for many years, and shortening an activity because of changing weather conditions is a safety decision, not an attempt to improperly retain a customer’s payment.
We regret that the experience did not meet your expectations and that communication with the guide was difficult for you. We take that feedback seriously and will continue working with our team to ensure instructions are as clear as possible for all guests, especially first-time riders.
J
jasonlS5942DH
September 2, 2025 · via Tripadvisor
Excellent Customer Service!
My experience here is to let you know the exceptional quality of Customer Service. I booked in advance but unfortunately there was a big storm that day.
The Team was more helpful in rescheduling the activity but unfortunately no date matched our schedules or just the weather not hot enough. No worries, they paid me the full bill.
事業者からの返答
Bonjour Jason,
Nous vous remercions de vous être donné la peine d'écrire ce commentaire portant sur l'éthique de WETSETMTL.
Nous faisons le maximum pour que le client se rappelle de nous de cette façon et le dise!
Merci mille fois!
Et surtout ..... n'achetez pas une motomarine ....:)!
Nous ne voudrions pas vous perdre...:)!
À l'an prochain!
Pierre
C
christellem2
August 26, 2025 · via Tripadvisor
Team and activity at the top
A top team. Super nice activity that offers a different view of Montreal with the most jet ski speed. I encourage you to check out Wet Set Mtl.
事業者からの返答
Bonsoir,
Nous nous réjouissons que votre expérience ait été à la hauteur de vos attentes ...!
Et vous remercions de votre appréciation des membres de l'équipe WETSETMTL!
Pierre
R
Roving12959116063
August 18, 2025 · via Tripadvisor
Great experience
Great experience
Impeccable Welcoming
Quality and well maintained jet ski
Feel free to take the sport key for more sensations
事業者からの返答
Bonjour,
Nous vous remercions d'avoir pris le temps d'écrire ce commentaire et nous nous réjouissons que votre expérience avec nous ait été à la hauteur de vos attentes.
Pierre
A
anuraagk2024
August 15, 2025 · via Tripadvisor
Amazing experience.
AMAZING experience with a great pair of guides. Highly recommend in MTL! The Saint Laurent River is a great place with varied waters for different types of maneuvering- super fun.
事業者からの返答
Bonjour,
Thank you for this nice review and we are glad you enjoyed your time with us ...!
Pierre
7
746maevaa
August 15, 2025 · via Tripadvisor
Great team activity
We went as a team activity and it was so much fun! The views are great, the guide Julien was very nice and it was such a wonderful day. The tour is well done and you really have time to enjoy yourself, even with just one hour. We highly recommend:) Thanks again!
事業者からの返答
Bonjour,
We are delighted you had a great time with us and thank you for taking the time to write a review !
Pierre
A
Adventure11317578272
July 3, 2025 · via Tripadvisor
Amazing tour and amazing guide
Great way to see Montréal from another perspective… very fun experience! A good summer activity to do with friends or family if you’re looking for a little thrill and chill. Plus points if the weather’s on your favor… that being said, it’s really safe!!
事業者からの返答
Bonjour,
We are always glad to read comments like yours and highly appreciate you took the time to do it.
As we use to say in french.. Revenez nous voir, on est pas sorteux,,,:)!
Pierre
D
D2408EYantoineb
July 2, 2025 · via Tripadvisor
Perfect.
Perfect, super nice monitor, great tour on the river.
The Ski jet was perfect and the registration was quick and easy.
Top
事業者からの返答
Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes ....
Et surtout nous vous remercions d'avoir pris le temps d'écrire un commentaire.
Pierre
M
miabH6662TQ
June 26, 2025 · via Tripadvisor
Best sea-doo in Montréal
10/10 would recommend very fun experience Thomas and Amin were very friendly hots and fun to be around. The sport key option was honestly the best one for the speed.
事業者からの返答
Glad to read you had a good time!
And thank you for writing this review. It is greatly appreciated.
Pierre
5
53cameliab
June 26, 2025 · via Tripadvisor
best experience of my life
THANK YOU THOMAS THE BEST! super nice and very reassuring for my first time in jetski. The best party day of my life
事業者からの返答
Bonjour,
Nous lui transmettrons votre message avec plaisir et sommes heureux que vous ayez aimé votre expérience.
Revenez-nous voir...:)!
Pierre
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