Important things to know before you travel that Viator did not tell me about.
Viator made two important omissions in advising me as a client. 1. I was not informed that there was a VIP option to cross the Allenby Bridge (cost: $103, but a necessary expense to avoid a much longer process to cross the border) and 2. I was not informed that Israel requires and ETA-IL which must be applied for online. I was able to get the ETA-IL on the spot at the crossing, but it took about 20 minutes of time which I could have done in advance if I had known.
事業者からの返答
Thank you so much for your comments. Please take note on 17 January 2026 we did inform you and sent you the ETA link for Israel entry to avoid delays as you mention. Please check Viator chat as instructions were sent to you directly and clearly written. As for the VIP service it is mentioned under the additional notes of the program you have booked stating that this service is available directly. I hope this has answered your comments, since we have been assisting you with full required information. Thank you and looking forward to have you with us again.
M
Mostafa0614
December 11, 2023 · via Tripadvisor
Discovery of Jordan
My wife and I took an excellent 10-day tour to discover Jordan
We would like to thank the ZAID Tours agency for the quality of the services, the professionalism and the choice of sites, hotels, guides, etc.
A big thank you to Mr Khalid who accompanied us throughout the period with kindness, great professionalism and attention
thanks again
事業者からの返答
Thank you for your comments and for sharing your experience with us. The nicest complement that our team can get is your desire to return to Jordan with us. We are truly happy to learn that you enjoyed your holiday with us and even, it was difficult to leave. What a complement indeed! Looking forward to your next visit.
P
Peter_R
September 8, 2023 · via Viator
The guide, Khalid, was...
The guide, Khalid, was very knowledgeable. We saw as much as possible and loved every minute of the tour. The driver was also excellent. Hotel a bit average, but we didn’t let that take away from our overall pleasure.
事業者からの返答
Thank you. Looking forward to having you, your family, and friends with us again.
M
Moira_M
April 5, 2023 · via Viator
First class guide
Our guide, Ayman, was outstanding. He could not have done more for us. We felt very comfortable in his care.
事業者からの返答
Great! Looking forward to have you and your family again with us! Thank you.
D
DAWN I G
January 16, 2016 · via Viator
This tour was simply amazing! The...
<p>This tour was simply amazing! The driver, and my tour guide, were knowledgeable and very, very nice. I went on this trip alone, and not once did I feel uncomfortable. Everyone I have come in contact with since returning from my trip, I have told that I want them to visit and have the same magnificent experience as I did. This is the company to do it with!!</p>
