Our flight was delayed getting in but our driver waited patiently for us to arrive, clear immigration a retrieve our luggage. Got us to our hotel safely which was like a miracle due to the narrow road and motorbikes everywhere 😊.
事業者からの返答
Thank you for your wonderful review! We're so glad to hear that your driver was patient during your flight delay and helped you navigate through immigration and luggage retrieval. It's great to know that you arrived safely at your hotel, especially with the challenging roads and traffic. We appreciate your feedback and hope to welcome you back for more journeys in Bali! Safe travels! 😊
V
VIKKI_D
January 27, 2025
Bali
Gery was great. He took time to inform us of the city and was very helpful in explaining the culture
事業者からの返答
Thank you for your wonderful review! We're delighted to hear that Gery provided you with helpful information about the city and culture. It's our goal to make your journey informative and enjoyable. We appreciate your feedback and hope to see you again for more explorations in Bali! Safe travels!
H
Hiba_A
September 14, 2024
Ride from Kuta Beach Hotel to DPS airport
Excellent driver in a very nice, brand new SUV drove me from my Hotel in Kuta Beach to the Denpasar Airport.
5 Stars! Highly Recommend
事業者からの返答
Thank you for the fantastic review! We're thrilled to hear that you had an excellent experience with our driver and enjoyed the ride in a brand new SUV. Your 5-star recommendation means a lot to us! We appreciate your feedback and look forward to assisting you again during your travels in Bali. Safe journeys!
V
Victor_E
May 29, 2024
Good experience
Good driving and great to deal with, following the instructions I left in my request and wait at the Airport in good area
事業者からの返答
Thank you for your positive review! We’re glad to hear that our driver followed your instructions and was easy to deal with. Ensuring a smooth experience at the airport is important to us, and we appreciate your feedback. We look forward to serving you again on your next trip! Safe travels!
F
Frank_M
May 10, 2024
Great
Driver was really NICEEE!! He kept texting me where he was, constantly updating me. Great way to arrive to a new country.
事業者からの返答
Thank you for your amazing review! We're thrilled that our driver made your arrival in Bali smooth and welcoming by keeping in constant communication. It's great to know that you felt supported upon your arrival in a new country. We appreciate your feedback and hope to assist you again on your next adventure! Safe travels!
M
mark_d
March 17, 2024
Terrible
We arranged a private transport so we would have no stress bartering a cab when arriving at the international airport, unfortunately their was no-one there to meet us, we had the airport make announcement on PA without luck, they then tried to contact driver who informed them they had tried to contact us what's up? We had missed calls. He basically didn't bother hanging around which increased stress, we will be asking for a full refund, will avoid using viator in future.
事業者からの返答
Hello Mark
We are sorry to hear about your frustrating experience with the private transport service. It sounds like a stressful situation to not have anyone there to meet you at the airport as arranged. It must have been disappointing to have missed calls and not be able to connect with the driver.
The driver was at the airport as arranged, but it seems like there was a miscommunication that led to the driver not being able to locate you.
Not providing a Whatsapp number could definitely make it harder for the driver to reach you, especially in a busy airport environment. Communication is key in situations like this to ensure a smooth pick-up process.
We hope this clarifies the situation a bit more.
F
Fred_S
February 6, 2024
Excellent and professional service
Excellent driver, Gede met us at the Airport as expected and transported us to our hotel. He communicated prior to our pick up and let us know what to expect so we were prepared upon arrival. We then arranged with him to help with a couple other places we had obligations to be and he was very helpful and arrived early making certain we were on time. I would certainly recommend Gede as a tour guide or driver based on our personal experience.
E
Eayl_M
January 25, 2024
Easy and Convenient
Great driving experience. Driver was on time, friendly, and helped with our bags. Would recommend to use.
事業者からの返答
Thank you for your positive feedback! We're thrilled to hear that you had a great driving experience with us. Our team always strives to be punctual, friendly, and helpful, so we're glad to hear that you found your driver to be just that. We appreciate your recommendation and we look forward to serving you again in the future! If you have any other feedback or if there's anything else we can do to improve your experience, please don't hesitate to let us know. Safe travels!
I
Ian_M
December 9, 2023
Kuta to Airport
Arrived nice and early, effectively used maps to find the quickest route, couldn’t be happier!
Advised me of their arrival and location and told me an approximate travel time.
事業者からの返答
We're thrilled to hear that you had a positive experience with our services! Our team takes great pride in ensuring prompt and efficient transportation for our customers. Utilizing maps to find the quickest route is a key part of our commitment to delivering a seamless and enjoyable experience. We understand the importance of keeping our customers informed, and we're glad to hear that you appreciated our updates on arrival, location, and travel time. Thank you for choosing our service, and we look forward to assisting you again in the future!
J
jacquie063
November 30, 2023
Back to Bali
It was really good once we found our driver. He was very friendly and helpful, explaining sites and places on the way
事業者からの返答
We're thrilled to hear that you had a positive experience with our driver. Our team is dedicated to providing friendly and helpful service, and we're delighted to hear that your driver took the time to share information about sites and places along the way. We appreciate your feedback and look forward to the opportunity to serve you again in the future!
