They did not pick us up at the address indicated on the reservation and instructions given to us. The operator could not provide a physical address to meet at. It was NOT a tour! It’s just boat ride. It was also not an hour as noted. The boat was not as described and made it hard to get pictures.
But if the hotel isn't accessible by boat, how can we get there? Furthermore, the booking doesn't say "tour with a guide," but simply "tour along the canals of Venice."













