グランド0および911ミュージアムアップグレード付き世界貿易センターツアー

Thank you for your feedback. We are sorry to hear that the tour did not meet your expectations. Our Ground Zero and World Trade Center Tour is designed to provide visitors with historical context and insight into the events of September 11 and the rebuilding of Lower Manhattan. We take comments regarding guide knowledge and presentation seriously and will share your feedback with our management team for review. We strive to provide an informative and engaging experience for every guest, and we regret that this was not your impression during your tour. Thank you for taking the time to share your experience.

Muchas gracias por compartir su experiencia. Nos alegra saber que la visita al Memorial y Museo del 11 de Septiembre fue tan significativa para usted. Este lugar no solo honra la memoria de las casi 3.000 personas que perdieron la vida en los atentados, sino que también ayuda a los visitantes a comprender el impacto humano e histórico de aquel día. Agradecemos especialmente sus recomendaciones sobre explorar las galerías laterales y las exposiciones menos visibles, que contienen historias, fotografías y videos muy conmovedores. Nos alegra que haya encontrado el museo tan bien diseñado y que considere que merece una visita extensa. Gracias por elegir nuestro tour como parte de su visita a Nueva York. Esperamos tener la oportunidad de recibirle nuevamente en el futuro. Atentamente, El equipo de Attractions4us

Thank you for your feedback. We're glad to hear that you enjoyed your tour guide and found the guided portion of the experience valuable. However, we would like to clarify that your booking was for the Ground Zero and World Trade Center walking tour only. Admission to the 9/11 Museum was not included in the package you purchased. The tour description and inclusions clearly specify whether museum admission is part of the booking. We're sorry if there was any misunderstanding regarding the tour inclusions, but our records indicate that no 9/11 Museum upgrade or museum admission tickets were purchased as part of your reservation. Thank you for joining us, and we appreciate the opportunity to clarify this for future travelers.

Thank you so much for your wonderful review! We're delighted to hear that you found the tour informative, well-organized, and meaningful. The events of September 11th are an important part of New York City's history, and our goal is always to present the stories with the respect, sensitivity, and depth they deserve. We're especially pleased to hear that your guide made such a positive impression. Providing clear communication, engaging storytelling, and ensuring that every guest feels included are all things we strive for on every tour. Thank you for joining us and for taking the time to share your experience. We truly appreciate your recommendation and hope to welcome you back on another tour the next time you're in New York City.

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed learning about New York and the history of 9/11. Leanne will be very happy to know she made the experience memorable for you. We truly appreciate the recommendation and hope to welcome you again on another tour soon!

Thank you for your feedback, and we’re sorry the experience did not meet your expectations. This tour is designed as a combination of a Lower Manhattan walking tour and an introduction to the 9/11 site, rather than a fully in-depth 9/11-focused tour. We understand how this may have felt different, especially if you’ve experienced a more detailed 9/11 tour in the past. We also appreciate your comments regarding the booking and email confirmations. We recognize that clarity around what is included—particularly museum ticket upgrades—is very important, and we will review this to ensure it is communicated more clearly. Thank you for bringing this to our attention. Your feedback helps us improve the experience for future guests.

Thank you for your great review! We're so glad you enjoyed the tour and found it informative. Gail will be especially happy to hear your kind words—she truly loves sharing her knowledge and making the experience meaningful. We really appreciate your recommendation and hope to welcome you again soon!

We’re so glad to hear your guide made the experience smooth, fun, and memorable — and even helped capture some great photos! Your recommendation means a lot to us. Hope to see you on another tour soon!