We were greeted by a wonderful guide in Seville. We immediately told him our daughter had some food issues and could not go. I asked if we could get the refund from the olive oil place and I was pleasantly surprised when He said no problem and that we should get a refund from not only the tasting, but for her part of the tour. He emailed the company. We went on for a beautiful day. The Olive tour was very tiny and short…the guide gave the quick tour, and we had a snack. Upon dropping us off, he told us he had not heard back from the company and we should reach out, which we did. After a couple days, we were told no refund, not even for the short Olive oil visit, which was odd. My wife and I did the tour and our daughter had no effect on any aspect. It is extremely expensive and I would have hoped for better.
Hi Paul, Thanks for your feedback. I'm very sorry if you were not 100% happy with your tours as it is usually the case. It seems you had unrealistic expectations. and I need to clarify some inaccuracies in your review. Our guide did not promise a refund. He explained during the tour that he does not know and would ask the mill again and get back to you. We contacted the olive mill immediately when you requested it, and they confirmed that the booking cannot be refunded once the tour has started. It was pre-paid and prearranged. No tour operator, airline, or train company accepts cancellations while services are already being provided. This is standard across the entire travel industry. We were also disappointed that you threatened to leave a bad review as there was no refund. I hope we all respect and trust each other when we travel. Wishing you many happy travels.
