ラスペツィアショアエクスカーション：フィレンツェとピサユアウェイ

We booked and never heard from the tour company. Tried reaching them directly and through Viator, never heard anything back. Very bad experience booking a tour and not getting any information back.

The tour guide never showed up. We were there 30 minutes before and 30 minutes after the tour start time. And then Viator declined our request for reimbursement. We are still pursuing this. Very disappointed.

A response from the company would have helped make a difference. Tried getting tickets to attractions before leaving on vacation. Without knowing which stop and time first, didn't climb tower in Pisa or go through Duomo. Even contacted Viator who attempted to reach them. Otherwise, they were very good at communicating once there.

Tour guide and driver were excellent. Was able to see a lot in a short period. Bus was very comfortable and guide was very informative

Exactly what we were looking for! No stress transportation to Florence and Pisa with guarantee to return to the cruise terminal on time. We even got to learn about the areas we passed on the way to each location. Loved it!

Great tour. Our tour guide, Lumi, was wonderful. She is knowledgeable, so kind & caring. My wife & I can highly recommend this your with tour guide Lumi. Jerry & Jane Grasmick Knoxville, TN.

The trip canceled hours before it was scheduled to happen. We had so little notice that a replacement wasn't available so we had to scramble on trains to get to our favorite city in Italy. We had planned to show our son and his wife and 4 grandchildren what was so wonderful. But instead we spent >4 hours on trains and missed Pisa altogether. Very disappointed. Will avoid this any Viator tours in the future.

Terrible experience. A total disappointment and frustrating we felt robbed and taken advantage of. We were left hanging at cruise terminal. A person with the Viator and tuscanytour.com sign said myholiday.com was not associated with them and that this was a scam. That there was nothing they could do. It is incredible that Viator would sell such a service and be part of such a scam.

Nice excursion coming off our Royal Caribbean cruise for the day. We had a chance to explore Florence on our own for a few hours, and Pisa for an hour. There’s a lot of walking from where the bus leaves you to get to the touristy areas. Not great for my elderly parents, but fine for the rest of us (adults and teens).

Had an amazing time… little hiccups but Giada and George did all they can and more to make my group extra comfortable… this was an amazing adventure… thank you all very much