SCAM BEWARE!!
We booked a tour with someone called Ashwin for a Sunday. And he sent me a payment link and I paid- he said Sunday is fully booked- you can go Monday or Tuesday, both of which are working days and do not suit us.
I have been begging for a refund for days, and escalated the case now to the bank to report for fraud, and heading to police soon.
Long story short- SCAM!!! Keep you money safe.
事業者からの返答
Dear Valuable Customer,
Thank you for rating us regarding our services and, we regret to learn that you were not pleased with our services. We would like to hear more about this situation, kindly we request you to reply back to feedback@raynatours.com along with your booking reference number or Bill number and we shall look into this situation.
With Warm Regards,
Guest Experience Team
4
414vikasy
January 11, 2025 · via Tripadvisor
Unforgettable Experience!
This was truly one of the best experiences of my life! The ground staff was incredibly professional, and the hospitality was top-notch from start to finish. Watching the sunrise from the hot air balloon was absolutely breathtaking – a magical moment I’ll cherish forever.
A big thank you to Rayna and the balloon team for creating such a memorable adventure. Highly recommended for anyone seeking a once-in-a-lifetime experience!
事業者からの返答
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Rayna Destination Management
J
jolle s
November 14, 2024 · via Tripadvisor
Hot balloon experience
I booked a very last minute hot Balloon tour with Rayna Tours and Travel. Thanks to the amazing help of Zin, I could join the tour. The Balloon flight at sunrise accompanied with a breakfast afterwards and a quad xperience with a small camel ride made it all worthwhile. Zin was very helpful even after working hours he would reply and help me.
事業者からの返答
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Rayna Destination Management
4
474shyamr
May 27, 2024 · via Tripadvisor
Fly high in Dubai Skies!
Had a fantastic time watching the sunrise on the Balloon flights and the breakfast was delicious. The entire experience was managed well and we would highly recommend.
事業者からの返答
Dear Sir/Madam,
Thank you so much for your time out in reviewing your experience.
We are so glad to learn that the company and service has far exceeded your expectations and thank you for your kind words of encouragement.
We look forward to welcoming you back in the destination and be of service in the near future.
With warm regards,
Guest Experience Team
Rayna Destination Management
1
101carolynl
May 21, 2024 · via Tripadvisor
Be aware for unannounced and dangerous flying conditions
Not only am I displeased with the lack of professionalism by the balloon pilot, during this service I was injured, feared for my life, and was not properly educated on how to be a passenger on this balloon. Multiple people were injured on my flight including whiplash, contusions , abrasions and sprained fingers due to Captain Myron and his lack of control of the balloon.
The pilot operated the balloon recklessly without the concern of the passengers on board. Myself and many others were injured when the pilot landed the balloon roughly not once but twice, resulting in me hitting my head.
Due to these incidents I received extreme neck pain accompanied by severe headaches proceeding the next 48 hours-not to mention these injuries confined me and my sister to our room, unable to leave, ruining the remaining days on our trip.
Management is unorganized and the only person available on site to remedy concerns is a young woman named Emma - and isn’t very helpful with names . The company itself operated with Balloon Flight and lacks proper education protocols and procedures to ensure the safety of its passengers.
事業者からの返答
Dear Sir/Madam,
At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and once again we are sincerely apologizing for the inconvenience that you've experienced during your recent tour with us.
However, your feedback is invaluable, and we genuinely appreciate your patience and understanding. We assure you that we take these issues seriously and we will use your feedback to make necessary improvements to our services by taking disciplinary actions. We are in the process of implementing a stringent communication protocol within our operational team.
Rest assured; we will address each of these concerns with our team to prevent similar incidents in the future. We hope to be of service again to you and your family in the near future.
With Warm Regards,
Guest Experience Team
Rayna Destination Management
H
HassledmumKent
May 20, 2024 · via Tripadvisor
Sunrise hot air balloon … amazing!
Excellent service from Rayna Tours. Had private transfer from our hotel in Abu Dhabi to Dubai desert. Sunrise hot air ballooning was a once in a lifetime amazing experience. Would definitely use Rayna Tours again.
事業者からの返答
Dear Sir/Madam,
Thank you so much for your time out in reviewing your experience.
We are so glad to learn that the company and services has far exceeded your expectations and thank you for your kind words of encouragement.
We look forward to welcoming you back in the destination and be of service in the near future.
With warm regards,
Guest Experience Team
Rayna Destination Management
M
Mobile678099
April 16, 2024 · via Tripadvisor
Wonderful hot air balloon experience in Dubai
Excellent experience yacine was available at all times for assistance multiple attractions offered as first time comers to Dubai will definitely do again highly recommended
事業者からの返答
Dear Sir/Madam,
Thank you so much for your time out in reviewing your experience!
We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.
With warm regards,
Guest Experience Team
Rayna Destination Management
L
Lateeeefa
March 12, 2023 · via Tripadvisor
A sunrise to remember ♥️
Well organised from A-Z, high level arrangement, staff over welcoming, catering was ♥️ all Rayna Tour staff made this experience remarkable and a sunrise not to forget 😍♥️ Highly Recommended!
事業者からの返答
Dear Ms Lateefa
At the outset, we would like to thank you for choosing Rayna Destination Management as your Service Provider and are glad to learn that we were able to meet your expectations in service delivery. We hope to be of service again to you and your family in the near future.
With Warm regards
Guest Experience
Rayna Destination Management
