I am 61 years old and enjoy traveling and using tours all around the world. This was the very first time I use "My Top Tour" and my experience could not be any worse. Booked tour of Alhambra for me and my family for a guided tour at 15:00, 07/29/2026. After going back and forth between the main entrance and "above the parking lot" finally found their location. However, by then and staying in a line, we were about 7 minutes late to check in. We were told "you missed your guided tour" with a very indifferent tone. She didn't even bother to have some eye contact and try to help. Even though we offered to join rest of the group at their second or third stop, were told "no you are late", once again with very indifferent and unhelpful manner. We ended up to use their audio tour, which was not what we were expecting or paid for. Not only I will never book any tour with this company again, I don't recommend this company with absolute lack of customer service to anyone.
G
gabore891
May 12, 2026 · via Tripadvisor
RIPOFF
The tour was a complete ripoff. You pay double the amount of the OFFICIAL ticket, and you can’t get in the palace. Don’t recommend, its a scam! I can’t believe they could do this to tourists legally.
事業者からの返答
Hi, we’re sorry to read that your experience did not meet your expectations.
We would like to clarify that My Top Tour is not the official Alhambra ticket office, but a tourism company offering booking services, ticket management and additional visitor services.
Regarding access to the palace, the product booked was Alhambra Generalife with Audio Guide and Granada Panoramic Tour, so access to the Nasrid Palaces depends on whether that specific option is included in the product selected during the booking process.
The final price does not only include the entrance ticket itself, but also the management of the reservation, the audioguide and the services associated with the experience. All included services and conditions are shown before completing the purchase.
We understand your frustration, but calling us a scam is a very serious accusation.
Best regards,
Your My Top Tour team
N
Nomad513862
April 21, 2026 · via Tripadvisor
A cultured outing between greenery and European history
Experience very
Interesting
The learned guide with excellent knowledge of Italian
Ruth l guided us on a journey through history art folk culture and the mysteries of the courts
China Grace and lightness
事業者からの返答
Ciao,
grazie mille per la tua recensione! Siamo felici di sapere che l’esperienza sia stata così interessante e che Ruth vi abbia accompagnato con competenza, grazia e leggerezza in questo viaggio tra storia, arte, cultura e misteri.
Scopri altre destinazioni con noi 👉 www.mytoptour.org/it/
Un saluto,
Il team di My Top Tour
2
281albaz
February 16, 2026 · via Tripadvisor
All excellent
Jesus is a very friendly guide, very interesting stories. I'd definitely repeat.
事業者からの返答
Hola Alba,
¡Qué alegría leerte! 😊 Gracias por destacar a Jesús y esas historias tan interesantes. Nos encanta saber que repetirías sin duda.
Descubre más destinos con My Top Tour 👉 www.mytoptour.org
Saludos,
Tu equipo de My Top Tour