I booked a guided tour of the Giralda and the cathedral of Seville, they canceled my guided reservation and switched me to a regular one without an audio guide and without further explanations. I tried to contact them by phone and nothing, I wrote emails and they do not respond. So far, after several days, they have not refunded my money.
事業者からの返答
Hola Carlos, sentimos leer que la experiencia no haya sido la esperada.
Queremos aclarar que, debido a cambios recientes implantados por la Catedral de Sevilla, nos hemos visto obligados a adaptar algunas reservas a las opciones disponibles en ese momento. Entendemos que este cambio haya podido generar confusión, especialmente al tratarse de una visita inicialmente reservada con guía.
Respecto al importe correspondiente por la modificación del servicio, la devolución se gestiona según la adaptación realizada. Ten en cuenta que los reembolsos pueden tardar entre 7 y 10 días en verse reflejados, dependiendo de la entidad bancaria.
También tomamos nota de tu comentario sobre la dificultad para contactar con nuestro equipo, ya que es un punto importante que debemos seguir mejorando en este tipo de incidencias.
Saludos,
Tu equipo de My Top Tour
S
Shadee K
May 7, 2026 · via Tripadvisor
Total Sham
This is a total rip off. I thought I was buying from the cathedral itself but somehow ended up buying from
My Top Tour. Wrong information on the ticket (though it did work) and $35 instead of $13. Shame on them.
事業者からの返答
Dear Shadee K,
We are sorry to read that your experience with the booking process was not what you expected.
My Top Tour is an independent tour operator, not the official website of Seville Cathedral, and we regret if this was not clear during your purchase. The price of a guided tour or managed booking service may differ from the standard monument ticket, but we understand your frustration and take your comments seriously.
We also apologise for any incorrect information shown on the ticket, even if access was ultimately valid. We will review this internally to avoid confusion for future visitors.
Kind regards,
Your My Top Tour team
M
Maylord_G
April 2, 2026 · via Viator
Caroline is a fun tour...
Caroline is a fun tour guide, funny and very helpful. The tour was educational and the kids loved it
事業者からの返答
Hello,
Thank you so much for your review! We are very happy to know that Caroline made the tour so enjoyable with her fun and helpful way of guiding.
It is wonderful to hear that the visit was educational and that the kids loved it too.
Discover more amazing destinations with us 👉 www.mytoptour.org/en/
Best regards,
Your My Top Tour Team
T
Tripadder
March 28, 2026 · via Tripadvisor
Poor and inappropriate guide
I booked a guided tour because the official website had sold out. The arrangements for meeting up were ok but the tour very disappointing. Two problems. 1. The information provided was very basic. 2. The guide wanted us to cheer and high-five like we were at a sports game. He was from Seville so it is up to him how he likes to behave in his city’s cathedral but I thought it wholly inappropriate for a religious building and I am not a religious person.
The two children on the tour might have liked it but if you want an informed guide and a tour respectful of the place go elsewhere.
事業者からの返答
Hello,
We are sorry to read your comment and understand your disappointment.
We regret that the guided tour did not meet your expectations, both in terms of the depth of the information provided and the tone of the visit. We understand that every visitor experiences this type of setting differently, and that a cathedral, regardless of personal beliefs, is a place where many people expect a respectful and more measured atmosphere.
We take comments like yours very seriously, as they help us review both the quality of the explanations given during the tour and the way the visit is conducted.
Thank you for sharing your feedback. It is very valuable to us as we continue working to offer the best possible experience to our customers.
Best regards,
Your My Top Tour Team
K
kellygobraugh
March 27, 2026 · via Tripadvisor
It’s not a scam. It’s a racket.
Technically it’s not a scam but it is a ripoff. Here’s how it works:
You go online to the official site for tickets to the Cathedral and they show that no tickets are available for the following day. You say, “Darn I really want to see the cathedral and the tower.” So you do a google search and My Top Tour is the first result (they have a skilled SEO manager) and their website looks legit. You book your tour for more than 3x the price of a ticket. The next day you meet the guides under the orange umbrella. They are, for the most part, nice people. One of them takes you and your group (nearly 20 people in my case) into the cathedral. As you are entering you notice that PEOPLE ARE BUYING TICKETS AT THE NORMAL PRICE AT THE TICKET COUNTER.
You realize you’ve been suckered. There’s nothing you can do. You find it hard to look at your tour guide without resentment even though she seems sweet and knowledgeable about the place. You decide to just let it go and enjoy yourself.
TLDR: purchase tickets at the cathedral even if they are not available online.
L
Laura_R
February 18, 2026 · via Viator
Bit confusing to find...
Bit confusing to find meeting point and if you need to collect tickets first. When you get to meeting point it's all fine
D
dodomajou
November 27, 2025 · via Tripadvisor
SCAM
Tickets paid 35€ per person for access to the Cathedral with skip-the-line
Official price 13€ per person
Arriving: no priority access, the Cathedral employee telling us "you paid more for nothing"
I am still waiting for a reply to my emails asking for a refund of the difference in ticket prices.
Inadmissible
L
Lee_H
November 20, 2025 · via Viator
Seville Cathedral Highlights
This tour was a great way to beat the long lines to get into the cathedral. Plus, we learned a lot. Our tour guide (sorry, I don't remember her name) had a lot of interesting information to share with us. She really knew her way around the cathedral and was able to move the group around efficiently. Highly recommend.
事業者からの返答
Hello Lee 😊
Thank you so much for your kind review! We’re delighted to hear you enjoyed the Cathedral tour and learned so much along the way. Skipping the long lines is always a win — and we’re thrilled the guide made the experience even better.
If you feel like discovering more unforgettable places, we’d love to show you around 👉 www.mytoptour.org
Best regards,
Your My Top Tour Team
E
Excursion27370164928
November 6, 2025 · via Tripadvisor
They are a scam!
I booked a tour for my family on a Wednesday, they sent me tickets dated the following week and we were not allowed to enter. When I asked for a refund they sent me the correctly dated tickets after the day was over!!! These folks are a scam!!! Do not use them!!!
事業者からの返答
Hello,
We understand your frustration regarding your booking. We want to clarify that My Top Tour is not a scam. We are a legitimate and independent agency offering official tickets and guided tours to monuments such as Seville Cathedral and the Giralda.
It appears there was an error in managing the dates of your booking. Our team is constantly working to correct these cases as quickly as possible, and the replacement tickets you received are part of that process. We apologize for any inconvenience.
Sincerely,
The My Top Tour Team
L
linda_j
October 28, 2025 · via Viator
Find a less hectic day to...
Find a less hectic day to go. There was a religious procession about to happen and many tours were taking place inside the Cathedral at the same time. Our tour guide said that she needed to meet another group outside and I felt a bit rushed through this magnificent church.
事業者からの返答
Hi Linda,
Thank you for sharing your feedback. We're very sorry your visit felt a bit rushed; it certainly isn't the experience we aim to provide. Unfortunately, special events or religious processions inside the Cathedral can sometimes disrupt the usual pace of guided tours.
We'll be sure to share your comments with our team so we can better manage these situations in the future and ensure every visitor enjoys the tour at their own pace.
We hope you'll give us another opportunity to show you how wonderful Seville can be in a more relaxed setting, or perhaps another destination. 🌸
Best regards,
The My Top Tour Team
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