シドニーハーバーオーストラリアデイランチとフェリーソンクルーズ

Hi there, We’re very sorry for the disruption and frustration caused on Australia Day. The cruise was cancelled due to an unexpected mechanical issue identified shortly before departure, and for safety reasons, we were unable to proceed. We acknowledge how disappointing this was, particularly given the significance of the day, and we sincerely apologise for the distress caused while guests were waiting on the wharf. Updates were sent by email as the situation unfolded, and all guests on the affected cruise were issued a full refund. Depending on the payment method, banks can take several business days to reflect the funds in individual accounts. As the cancellation occurred on a public holiday, our office was closed on the day; however, customer enquiries were attended to as soon as possible once we reopened. We regret that this experience fell short of expectations and appreciate you taking the time to share your feedback. Kind regards, Vagabond Cruises

Hi there, We’re very sorry for the disappointment and inconvenience caused on Australia Day, particularly for you and your international guests. We fully understand how frustrating and upsetting it would have been to be waiting on the wharf in the heat for such a significant occasion. The cruise was unfortunately cancelled due to an unexpected mechanical issue identified shortly before departure, and for safety reasons we were unable to proceed. Updates were sent by email as soon as we were able to confirm the situation, and all guests on the affected cruise were issued a full refund. Depending on the payment method, banks can take several business days to reflect the funds. We sincerely regret the experience and the impact it had on your Australia Day plans, and we appreciate you taking the time to share your feedback. Kind regards, Vagabond Cruises

Dear Helen, Thank you so much for your kind words and continued support over the years! 😊 We're thrilled to hear that your group had such a fantastic Australia Day Ferrython cruise. It’s always a pleasure hosting you, and we’re glad you enjoyed the food, service, and overall experience. We can’t wait to welcome you back for your next Vagabond cruise! 🚢✨ Best regards, The Vagabond Events Team

Hi there, Thank you so much for your lovely review — and our apologies for the delayed reply! We’re so glad to hear you enjoyed your Australia Day cruise with us. From the friendly service and fresh food to a smooth booking process, it’s wonderful to know the experience ticked all the boxes for you and your group. We really appreciate you choosing to cruise with us, and we’d love to welcome you back again soon! Warm regards, Michel & the Vagabond Team

Hi Niki, we're sorry to hear there was an issue with the boarding information provided on Viator, we are currently investigating what went wrong. That being said, our team sent you a confirmation on the 23rd Dec, detailing King Street Wharf 3 as your departure location. This was also on the Viator product listing for this cruise. Again, we are not sure what went wrong here but we are committed to figuring it out and ensuring it does not occur again. We'd love to hear from you to understand where the inaccurate information was displayed. Please contact our office on 02 9660 0388 to discuss at your convenience. Sincerely, Michel Vagabond Cruises

Hi Sandra, Thank you so much for the lovely review — and sorry for the delay in getting back to you! We’re so glad you had a fantastic Australia Day out on the harbour with us. Great food, icy drinks and perfect weather… doesn’t get much better than that! Hope to see you back on board soon. Warm regards, Michel & the Vagabond Team

Hi [Guest's Name], Thanks so much for your thoughtful review and apologies for the delayed response! We’re really glad to hear you enjoyed being part of the Australia Day celebrations with us! We do want to sincerely apologise for the lack of communication around the unexpected pickup. While we aim to stick to schedule, in this case we made an exception to avoid completely leaving behind a small group who were misdirected by their agent. That said, we absolutely understand how the delay and lack of explanation could have been confusing, and we’ll be reviewing how we communicate these situations on board moving forward. We also appreciate your feedback around the buffet service. Our Cruise Director usually makes announcements over the PA to guide guests, but it’s clear these may not have reached everyone on such a busy day. We’ll look at how we can make those instructions more noticeable and consistent. Thank you again for joining us, and for sharing both the highlights and the areas where we can improve. We hope to have the chance to welcome you back on board again someday! Warm regards, Michel & the Vagabond Team

Hi Suel (hope that's right!), Thanks so much for the lovely review and apologies for the late reply. We’re so glad you had a great Australia Day lunch cruise and that you felt well looked after — especially travelling solo. It’s always a joy to hear when our guests connect with others and have an awesome time on board. Hope we get to welcome you back again soon! Warm regards, Michel & the Vagabond Team

Hi Ross, Thank you so much for the wonderful review — and apologies for the delay in getting back to you! We’re thrilled to hear you enjoyed the cruise from start to finish, and that the food and crew made it a 5-star experience. It’s always great to hear when our guests — and other groups too — walk away already planning their next cruise! We’d love to welcome you back again soon, whether it’s for another special event or just a fun day out on the harbour. Warm regards, Michel & the Vagabond Team

Hi [Guest's Name], Thank you so much for the amazing review (and apologies for the delayed response)! We’re absolutely thrilled to hear you had the best day out on the Harbour and got to be right in the thick of the Ferrython action! It’s such a special part of the Australia Day celebrations, and we’re so glad you were there to soak it all in. Hope we can welcome you back aboard for more unforgettable moments! Warm regards, Michel & the Vagabond Team