The driver was on time. He didn’t communicate (only complained that he was sick) but his body language and grunts were rude. He appeared having trouble organizing the luggage for a group of 5. Our party used other modes to and from the airport while in Thailand. The other drivers did not have any issues and were friendly. The other drivers also had the same size van to accommodate our party size. The driver also complained about not feeling well. He coughed , sneezed and hacked the entire trip. I am glad that I travel with a mask. I think that he should have not worked or wore a mask as well not to spread any germs.
This was over an hour drive to the airport.
事業者からの返答
Hi Kerry,
Thank you for sharing your experience, and we’re very sorry to hear about the issues you encountered during your transfer. While we’re glad the driver arrived on time, the behaviour you described is not the standard we expect from our team.
We do want to note that we have no record of any complaint made to the driver, our office, or Viator at the time of the service. Without being informed on the day, it becomes extremely difficult for us to investigate or resolve the situation promptly. After speaking with the driver, his account of the trip is very different from what has been described, which is why immediate reporting is so important to ensure clarity for everyone involved.
We appreciate you taking the time to share your concerns.
Thanks,
Paul
J
John_R
September 5, 2025 · via Viator
Great experience and well run
The transfers to and from the airport were terrific They were on time, clean vans, good and friendly drivers. Really excellent operation and service.
事業者からの返答
Dear John,
Thank you so much for your kind review of our Phuket Airport Departure Transfer service! 🚐✨ We’re delighted to hear that you found the vans clean, the drivers friendly, and the transfers punctual. Providing a smooth and stress-free experience for our guests is always our goal, and we’re so pleased everything went perfectly. We look forward to welcoming you again on your next visit!
Thanks,
Nick (IAsia Thailand Online)
R
Rod_H
March 7, 2025 · via Viator
I had a great experience...
I had a great experience with this company. They picked me up on time and even felt with all my luggage.
事業者からの返答
Dear Rod,
Thank you for your kind review. We are pleased to hear that you had a great experience with our Phuket International and Domestic Airport Departure Transfer. Punctuality and excellent service are our priorities, and we’re glad our team was able to assist you with your luggage and ensure a smooth transfer.
We appreciate your feedback and hope to welcome you again in the future.
Best regards,
Nick (IAsia Thailand Online)
S
Sabrina Z
February 17, 2025 · via Tripadvisor
beware of a staff
Airport lounge coral: never use it. They are bad. Especially beware of staff beboy. He is the worst. Wd be back and will be aware
事業者からの返答
Dear Sabrina,
We do not understand your review and the score you gave us
Also we do not have any staff called BEBOY
Thanks,
Paul
T
tracy_B
February 15, 2025 · via Viator
Excellent Service
Great service! On time pickup and comfy van. Drop
Off went seamless. I would definitely recommend this service.
事業者からの返答
Dear tracy_B,
Thank you for your wonderful review! We’re delighted to hear that you had a smooth and seamless experience with our Phuket International and Domestic Airport Departure Transfer.
Punctuality and comfort are our top priorities, and we’re so glad that our on-time pickup and comfy van made your journey hassle-free. We truly appreciate your recommendation and look forward to serving you again on your next trip!
Best regards,
Nick (IAsia Thailand Online)
M
Marilyn_S
May 27, 2024 · via Viator
Trouble free booking from start to end.
Exceptional vehicle..spotlessly clean, and hassle free transfer to the airport. Heaps of room for luggage, and communication via WhatsApp very convenient.
事業者からの返答
Hello Marilyn,
Thank you for taking the time to share your experience with our departure transfer service at Phuket International and Domestic Airport. We are thrilled to hear that you had a pleasant and smooth journey with us.
Thanks,
Nick
1
10kidsAustralia
May 2, 2024 · via Tripadvisor
Gloria Jeans Coffee Gate 84 Phuket Airport
Gloria Jeans Coffees Gate 84.
Great coffee and super lovely efficient service. The coffee was so good it needed a review. I have large Latte full cream milk with and extra shot. So if you’re like me and like your coffee strong with out the burnt taste this is your go to.
事業者からの返答
Dear 10Kids,
Thanks for the review but I suggest you post in that business? Not sure why you post this in an airport transfer listing
Thanks,
Paul
A
arefin_da_hunter
May 1, 2024 · via Tripadvisor
A very beautiful countryside international airport
As a sub town airport of a big country, Phuket International Airport is huge n very beautiful n organized. All the things like luggage 🛅 getting from the conveyor belt, getting taxi to go city is very smooth n quick.
事業者からの返答
Dear Guest,
Thank you for choosing our service for your transfer at Phuket International. We're glad to hear that everything went smoothly and that you were satisfied with the experience. We strive to provide reliable and comfortable transfers, and it's rewarding to know we've met your expectations. Looking forward to serving you again on your next visit to Phuket! Safe travels!
Regards
Nick (IAsia Thailand Online)
N
Nicole_M
April 28, 2023 · via Viator
Perfect!
Everything about the pick-up and drop off to the airport was fantastic! The car was very luxurious and arrived perfectly on time, even at 4:30am. Thank you. :)
事業者からの返答
Dear Nicole,
We’re glad to know that you had a positive experience working with us and look forward to working with you again in the future. Thank you for taking the time to share your thoughts with us!
Thanks, Nick
L
LG_NYNY
November 13, 2019 · via Viator
Transfer (reliable and budget friendly)
Half the cost of every other hotel to airport transfer I looked up in Phuket. They were communicative and reliable. Arrived on time and got me to the airport quickly (it's quite far from certain parts of the island and safely. Highly recommend their service.
