Get your tickets directly from the museum as we paid for two tickets and only got one.
We paid for two tickets. We received one ticket by email. There was only one attachment and you could not swipe to see other tickets. We went to the museum and scanned the one ticket hoping it would be for the two that we paid for. Unfortunately, it was only for one ticket. We did not want to wait in line and pay for another ticket when we had already purchased it. We contacted the vendor and they said they sent two tickets and would not do anything about it. I strongly suggest you just get your tickets directly from the museum or at the museum. This did not work at all for us. (And we are technically proficient and do many, many excursions through TripAdvisor. )
Bad information about hours of the museum
We purchased museum tickets through the app just one hour before the museum’s closing time. The app allowed us to complete the purchase without any warning that visitors are not admitted during the final hour.
When we arrived, we were refused entry because the museum does not allow admission during the last hour before closing. This was extremely frustrating and misleading, as the app should not have allowed us to purchase tickets when entry was no longer possible.
We wasted both our time and money due to incorrect information and poor coordination between the app and the museum. I am therefore requesting a full refund for the tickets, since we were unable to use them through no fault of our own.
I hope this issue is addressed so that other visitors do not have the same experience.
事業者からの返答
Dear 391mat...,
Thank you for sharing your experience. We would like to clarify a couple of important details regarding your tickets.
The tickets purchased for the Acropolis Museum are open-dated, meaning they are not tied to a specific time slot on the day of purchase and remain valid for future use. Because of this, your tickets were not wasted—you can still use them to visit the museum on any other day of your trip.
