This was an easy option to purchase tickets when we could not get them online. Tickets were available as promised and downloaded without issue.
事業者からの返答
Hello, and thank you for your wonderful feedback!
We are happy to hear that you enjoyed your visit with us and that you were able to purchase and download your tickets without any issues. It's great to know that everything went smoothly.
We also hope that our audio guide added value to your tour and helped make your visit even more enjoyable. 😊
Thank you for choosing us, and we look forward to welcoming you back! 🌟
Warm regards,
Claire
J
Julia_K
June 25, 2026 · via Viator
Great tour. Less expensive then a guide. Go at your own pace.
I had trouble with the tickets. The tickets are downloaded but where are they downloaded to? We were finally able to figure it out.
事業者からの返答
Hello, and thank you for your feedback.
An email containing detailed instructions on how to download your entry tickets was sent prior to your visit to help ensure a smooth entry experience.
We are glad to hear that you were able to access your entry tickets and that everything worked out in the end.
Most importantly, we are delighted to know that you enjoyed your tour with us.
We look forward to welcoming you back on another adventure soon! 😊
Warm regards,
Claire
D
Destiny_G
May 1, 2026 · via Viator
Recorded guides were cumbersome
Although we did appreciate the guided tours (lots of stories about the Gods and the myth stories), we had a difficult time finding what they were talking about. The location descriptions were vague. We gave up listening fairly quickly and just read the informational signs. We didn’t even bother at the Museum. Next time I would just buy entrance tickets. Although it looks like a long steep climb it is surprisingly easy. Go at your own pace and you should be fine. Go as early as you can because it for really busy after 9:30. It was wonderful when we went in at 8am.
事業者からの返答
Hello and thank you for your feedback.
We are glad you enjoyed the guided tour and your early morning visit.
We are sorry to hear that the location descriptions were unclear and that the audio guide was difficult to follow during your experience.
Your comments are valuable, and we will share them with our team as we continue to improve the clarity and usability of our guides for future visitors.
We hope to welcome you back in the future.
Best regards,
Claire
K
KellyCollins
October 24, 2025 · via Viator
Avoid Viator but not the Acropolis!
The Acropolis is amazing-just be sure to get skip the line tickets for an early entrance. The new museum is vast and very modern; however it does not have enough signage to help you through the exhibits. That said, both these attractions are worth the visit, but we will not be using Viator in the future to secure tickets or excursions. After paying a hefty price for skip the line tickets and audio guides for both the hill and the museum, we discovered that the two electronic tickets we received were identical-for the hill only. We did not receive tickets for the museum, EVEN THOUGH the tickets were labelled as such. In the end, we were obliged to pay an extra 40 Euros to enter the museum. We will be asking for a refund of our original payment to Viator, but based on our previous experience with this company, I expect to run into significant difficulty with this. Needless to say, after being twice burned, we will not be recommending Viator as a supplier of vacation excursions or tickets.
事業者からの返答
Thank you for your feedback 🌟 After checking our system, we confirm that both tickets sent were correct. We’re sorry for the confusion at the museum. Our customer care team is always available on the day of your visit via email, phone, or WhatsApp to help resolve any ticket issues promptly.🌸
Best,
Jo
J
Jessierose188
September 3, 2025 · via Tripadvisor
Do not touch this company
This company told us we had to book 11am as it was the only available ticket time. We booked 11am and received a confirmation email. 10:59 on the day of the ticket and I had still not been sent the tickets.
After trying to call them I get a message back on web WhatsApp (which I don’t use).
The tell me there were no 11am tickets and I need to go at 2pm. I’d been waiting in line already for 45 mins so had no choice but to accept and return to the back of the line.
It took another hour before I received tickets.
It was then too close to our other booking (ticket direct with the attraction) to attend properly at 2pm. The company refused to refund our entrance fee, despite not having redeemed or downloaded.
I strongly suggest not touching this company.
事業者からの返答
Hello there, and thank you for your feedback!
We're truly sorry your Acropolis visit wasn't what you expected and that the time slot you selected was sold out. We understand how frustrating this must be.
We will examine what the issue was, and why the tickets weren't sent you on time. Can you please send us an email with your booking reference number? This will allow us to examine the details thoroughly and proceed with a refund of your reservation.
We're committed to ensuring our services are accurately provided and reflect what is promised.
Best regards,
Stephanie
K
Kimberly_A
September 16, 2024 · via Viator
It was a great tour
It was a lot of information. Interesting stories. It was a bit hard to ensure we were in the right area because sometimes the stories were long. Loved the tour.
事業者からの返答
Dear Kimberly,
We're glad you enjoyed your visit and found our self-guided audio tour both interesting and informative! We appreciate your feedback—our tours have been extended based on client requests, but we truly value your input and will work on refining the experience. We look forward to guiding you on your next trip!
Warm regards,
Olga, Marketing Dept.
B
Brougham_M
April 13, 2024 · via Viator
I reserved tickets for 11...
I reserved tickets for 11 am but wanted 10:00 am. Email said it was ok but the correct time did not appear on tickets.We had to wait 45 minutes. To gain entry
Disappointing
事業者からの返答
Dear Brougham,
Thanks for your review. We are sorry for the inconvenience. It was a miscommunication on our end, as your messages asking for 10 and confirming the time slipped through the chat.
Please contact our support team at support@cliomusetours.com and provide your reference number. As an apology, you can choose a free audio tour for your next destination.
Apologies, and hope to welcome you back in the future!
Warm regards,
Angeliki, Product Dept.
E
Edmund_B
November 20, 2023 · via Viator
History while you walk
Good details on the historic sites when there was bandwidth to pick up the transmissions. Some of the sound was drowned out by crowd noise.
事業者からの返答
Dear Edmund,
Thank you for your feedback. We are glad you enjoyed your experience with us and liked the tour details.
Regarding the sound quality when the site is crowded, we suggest using headphones to reduce external noise and enhance your experience further.
We hope to welcome you back on your next travel adventures!
Warm regards,
Angeliki, Product Dept.
C
Craig_C
November 2, 2023 · via Viator
Perfect Tour of Acropolis And Museum
We had a wonderful tour of the Acropolis and museum in Athens. The downloadable tickets and audio tour were very convenient. We absolutely enjoyed the tour. Highly recommend.
事業者からの返答
Dear Craig,
Thank you for your feedback! It's great you enjoyed your visit and found convenient the e-ticket option and the audio tour! We hope to welcome you back in the future!
Kind regards,
Angeliki, Product Dept.
G
Ginger_B
October 17, 2023 · via Viator
Great experience
Great.....and of course be prepared for plenty of walking! Enjoyed all the architecture and museum!!
事業者からの返答
Greetings from Clio Muse Tours!
It is great to hear you enjoyed your experience with us! Just remember, walking is our secret fitness tour – an unexpected bonus!
We hope to welcome you back in the future!
Warm regards,
Angeliki, Product Dept."
