ウフィツィのセミプライベートガイドツアー

I simply cannot tolerate being lied to. Arriving at the meeting point to be advised our tour booking had been cancelled and we had been moved to a different tour at a later time was bad enough, but when challenged as to why we hadn’t been told, the tour operator said “we have updated Viator and sent you an email” which was an outright lie. When I showed them the app and my inbox on my phone they then backpedaled and fumbled for excuses. We took the later tour which meant changing our itinerary for the day and it was dreadful. What was originally a two hour tour turned into a one hour with a guide who took forever to get through a room and just kept repeating the same information. We strongly suggest you go elsewhere as there are plenty of better options.

We loved this guided tour of the museum. Our guide, Giulia was incredibly knowledgeable and made the museum come alive with her enthusiasm.

On May 5, 2024 we took the guided tour of the Uifzzi Art Gallery. Unless you are an art expert, to really appreciate this fabulous museum, you need a great tour guide. Elizabeth Gurau, our tour guide, was AWESOME. Her knowledge of the paintings and the backstories behind them that she shared totally captivated all in our group. Her passion for the works of art she was showing us was readily evident. Over the past 5 years we have had many, many excellent tours in Europe with some great tour guides. Elizabeth Gurau was our BEST TOUR GUIDE ever: Knowledgeable, personable, caring, and very passionate about the great works of art. She always went the “extra mile”. Elizabeth is an absolute gem!

Tour booked for 3:45. Later Learned it is a bike tour plus Uffizi (never said that on the description). Agreed with Operator to meet at Uffizi at 4:00. Tour guide did not show until 4:15. Equipment did not work, so after 10 minutes headphones were abandoned. Guide was kind and knowledgeable, but voice was too soft to hear without headsets. Then we moved so quickly past so much, it felt like a rush. Between the late arrival —as 4:15pm was 30 minutes later than what we signed up for and 15 later than what we later agreed— and bad sound equipment, no replacements, soft voice made it a sad experience. My wife and I count on those headsets to be able to hear, so by the time it was over, we felt significantly shortchanged! Luckily, with our short free time before closing, we were able to find a few pieces we definitely wanted to see, so not a total loss.

We booked at the last minute and most tours were sold out, so our expectations weren’t high. We got to the tour early, a little stressed because we’d run over from another tour. Our guide Elizabeth was there and her calm demeanor instantly relaxed us. She told us we had time for a gelato and directed us on where to go. Upon returning, now refreshed from our frozen treat, 2 other tourists joined us. So with only the 4 of us (almost a private tour), we set out. Elizabeth gave us a short tour of the history of the Medici family on the 10 - 15 minute walk to the Uffizi. This gave us important info so we could better understand the tour. It had not been advertised, so it was her special gift to us. Her expertise with the art at the Uffizi was amazing. She took us through the different stages of development of art, explaining these, and the artists, with incredible competence. By the end of the tour we had seen the major artists (Michelangelo, Raphael, Da Vinci, Caravaggio, etc.) and we knew a lot more about art as well. This was the best tour of all 5 of our tours in Italy.

We booked this as a last minute tour and are very glad we did. Turned out our family was the only one the tour. Elizabeth our guide was very knowledgeable about the paintings and the history of the Medicis and all those they patronized. The meeting point was a bit away from the Uffizi but that turned out to be a good thing as we walked past various landmarks and sites and she gave us a lot of information. Thanks to her we also learned that the Academy is open late on Tuesdays and we were able to get there right after the Uffizi. Great tour. Easy interaction/booking and wonderful hosts. Learned a lot. Totally worth it.

Elizabeth our tour guide was just wonderful! Very knowledgeable and patient and really cared for us and our experience!

Our guide, Elizabeth, was exceptional throughout….including a tour of the area during the short walk to the museum. Very informative tour….highly recommend.

We booked the Uffizi gallery tour in Florence and showed up at the gallery five minutes before the meeting time. I double-checked the tickets I had downloaded and the emails I had received, and there were no instructions about a precise meeting point. Finally after clicking through several links we found something that said the meeting point was ... a kilometre away! By that time there was no time to walk 15 minutes to try to meet our group, so we waited near the gallery entrance hoping to meet with our group. We also phoned the number provided for the tour operator 4 times, but got no answer. When it became clear we were not going to find our group, we tried to exchange our voucher for a regular ticket at the museum, but they wouldn't do that for us. We stayed for 40 minutes and asked every tour group we saw if they were "Florence Tours" but never found them, never got a call, couldn't reach them and thus lost our afternoon and our money. Viator was unhelpful and won't offer a refund. These tours are really hit and miss. We've had some great experiences and guides, but this is the second disastrous one. Not sure we'll ever use Viator again. Too risky, and the information provided is often unclear. The meeting point, which is the most important piece of information, should be stated clearly in the confirmation and reminder emails! Instead, it is often the most difficult information to find!

Our tour guide Ana was extremely knowledgeable and was able to explain things in an engaging and efficient manner. I appreciated being able to skip the line and having our guide direct me to the “not to miss” exhibits.