If I could give it 0 stars I would! The tour was a disaster. I requested a refund but was refused by the provider and Viator The driver turned up late and unprepared and her and her so called colleague did very little to engage us as customers We lost time because the car needed to fill up with gas at a ‘special’ place and then they stopped because they wanted coffee. This meant we arrived at Notre Dame an hour late By the end of the day we were being rushed because of running out of time and this along with the fact I had to take a wheelchair meant we missed 50% of the stops The driver had very little cultural or historical knowledge of the sights we saw and could not answer our questions in any depth We also had to argue about the inclusion of our lunch in the cost of tour with the restaurant manager insisting we had to pay and the driver being unclear about this
Thank you for sharing your feedback. We have reviewed the case with the driver and checked the GPS tracking of the itinerary. This confirms that all the scheduled stops were completed as per the programme. Regarding lunch, the option included in the tour package was not selected, which is why it was handled separately at the restaurant. We also note that a stroller was used during the excursion, which can naturally affect timing across multiple stops within a full-day itinerary. For these reasons, we are unable to approve the refund request. We appreciate your understanding and remain available should you need any further clarification.
