I gave the driver the 5 stars as he was on time, courteous, and helped me with all my luggage. I give the Viator ask your tour guide a question a zero. I never received any response on it. However received confirmation by email. My trip from London to South Hampton was a breeze and we pulled right up to the port.
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Greg_L
July 20, 2025 · via Viator
Intense drive.
While the driver was nice and friendly the ride was extremely tense as it was raining quite heavily but we still managed to reach speeds of 92 mph in a 60 mph zone. Was very tense and a bit scary should anything happen. It didn’t help that the driver was drifting lanes as he reviewed his personal phone.
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Emily_W
July 15, 2025 · via Viator
Communication needs great improvement
After trying to chat directly with the tour driver about a time for pick up and getting no response I called the Viator customer service and they said they would relay the messsge. The day the driver came before our requested time and said it was non refundable
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Mark_H
June 30, 2025 · via Viator
Smooth, Stress-Free Transfer to Southampton
We had a great experience with this private transfer from London to the Southampton Cruise Terminal. The driver was friendly, punctual, and made the trip easy and stress-free. We really appreciated the direct pickup from our rental and the comfortable ride straight to the ship. Highly recommend for a smooth start to any cruise!
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Cheri_J
June 4, 2025 · via Viator
Misleading/lacking adequate information
The operator mislead me about what the booking would accommodate. We were not given all the information at the time of booking, and when we were made aware and realized this booking was not appropriate for us, it was within the "24 hour" cancellation window so the operator refused the cancellation and refund. I lost nearly $300 as a consequence. I will not use Viator nor this operator again!
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Maria_C
November 2, 2023 · via Viator
Nicholas was a great...
Nicholas was a great driver!! Called to confirm our pickup and was punctual and very pleasant throughout drive
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EleanorKennedy
October 1, 2023 · via Viator
Excellent!!!
Excellent 💯 % Driver with Knowledge of Southampton! and Exact Cruise Ship Location. Many Thanks! Kennedy Family, USA.
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Loweel_E
June 3, 2023 · via Viator
Smooth transfer to port...
Smooth transfer to port hotel. No problems. Timely transfer. I really have nothing more to say as the service was good and adequate.