ロンドンからサウサンプトンクルーズポート-乗り合いシャトル送迎

Thank you for taking the time to share your experience. We are pleased to hear that your driver arrived promptly, maintained excellent communication before the journey, and ensured a safe and comfortable transfer to Southampton Port. Providing reliable, stress-free transportation is always our goal, and we're delighted that everything went according to plan. Your recommendation means a great deal to us. We look forward to welcoming you again for your future travels in the UK. Safe onward travels and thank you for choosing Trust Transfers!

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We would like to clarify that this service is a shared shuttle transfer, not a private transfer. The shared nature of the service, including the possibility of additional passenger pickups and drop-offs, is clearly stated in the product description before booking. Regarding the journey duration, the distance between Central London and Southampton Cruise Port is approximately 85 miles. Under normal traffic conditions, the journey typically takes around 2 to 2.5 hours. We do not advertise this route as a 90-minute transfer, as such a journey time would not be realistic given the distance and typical London traffic conditions. For this journey, a Mercedes V-Class vehicle was provided and operated within the advertised capacity of the shared shuttle service. The vehicle carried a maximum of six passengers, as stated in the product description, and luggage was accommodated accordingly. We are also concerned by the comment regarding the boarding window. As Southampton cruise terminals generally recommend arriving well in advance of embarkation deadlines, passengers should allow sufficient travel time based on the actual journey duration of approximately 2 to 2.5 hours. We cannot comment on where the 90-minute estimate originated, as this is not information provided by our company or within our product description. We appreciate your feedback and will continue working to provide a reliable and comfortable shared transfer service for all travellers.

Thank you for taking the time to share your feedback. We are sorry to hear that the service did not meet your expectations. We would like to clarify that the service booked was our London to Southampton Cruise Port Shuttle Transfer, which is a shared transportation service rather than a private transfer. This is clearly advertised as a shuttle service designed for passengers travelling in the same direction to Southampton Cruise Port while benefiting from a significantly lower price than a private vehicle. As part of this service, passengers may share the vehicle with another group travelling on the same date. To ensure comfort, we limit our shuttle vehicles to a maximum of two groups of travellers and no more than six passengers in total, despite the vehicle having a higher seating capacity. The vehicle assigned for your journey was a licensed passenger van designed to accommodate this service. Because this is a shared service, pickup times may occasionally be adjusted to allow the collection of other passengers booked on the same route. Likewise, door-to-door service means that passengers may have different cruise terminals or hotels within the Southampton port area, which can require additional stops along the way. We would also like to clarify that the total amount paid for this booking was £291.68, rather than the £400+ mentioned in the review. Our shuttle transfer service was specifically created to provide a more affordable alternative to private transfers while still offering a door-to-door service. Customers who prefer a dedicated vehicle with direct transportation and no additional pickups or drop-offs can choose one of our private transfer services, which are also available on Viator website. We also appreciate your comments regarding the driver's familiarity with the port area. As Southampton can accommodate multiple cruise ships across different terminals on the same day, drivers will always verify the cruise ship name or terminal with the customer upon arrival to avoid any confusion. In some cases, drivers may also confirm the ship's location with port staff or security personnel to ensure passengers are dropped off at the correct terminal as safely and efficiently as possible. Thank you again for your feedback. We are pleased that you arrived at Southampton Cruise Port on time, and we wish you an enjoyable cruise.

Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the journey and found the service reliable and friendly. Providing punctual pickups, professional drivers, and a comfortable travel experience is exactly what we strive for.

We greatly appreciate you taking the time to share your feedback. It is wonderful to know that your transfer to the cruise port went smoothly and that your driver arrived on time and provided a professional service throughout the journey. Delivering reliable and stress-free transportation is always our goal. Thank you for your recommendation and for choosing Trust Transfers.

Thank you very much for your kind review! We are pleased to hear that your hotel pick-up went smoothly and that you found the vehicle comfortable throughout the journey. We are also glad the additional stop to collect your luggage from storage was handled efficiently and without any issues. Thank you for choosing Trust Transfers. We truly appreciate your trust and hope to assist you again in the future.

Thank you for the great feedback! We are so glad to hear that you enjoyed our prompt, friendly service and clear communication. It was a pleasure to assist you and we look forward to welcoming you back for your next trip.

Thank you for your kind feedback. We’re very pleased to hear that George provided such a smooth and professional experience, from keeping you informed about his early arrival to ensuring a comfortable journey. It’s great to know you also enjoyed the conversation along the way. We truly appreciate your support and look forward to welcoming you again in the future.

Thank you for your detailed and thoughtful review. We’re delighted to hear that Natalia Christina provided such a smooth and professional service. It’s great to know the communication beforehand was clear and helpful, and that she kept you updated on arrival. We’re especially pleased that you were able to relax and enjoy the journey despite the challenging traffic conditions in London. That’s exactly the experience we aim to provide. We look forward to welcoming you again in the future.