エル・プラット空港からバルセロナ中心部へのプライベート送迎

Oscar is fantastic! Polite! Courteous! Safe!

Re: BR-1203518395-54526624 We hired your services to pick us up at Barcelona airport on May 15. We had a change of flights on Air Canada and changed departure cities from Montreal to Toronto, of which I emailed you on 4/20. You responded with the time change, but still had flight #820 instead of 822. I wrote back on 5/2 again giving the new information. You responded back again with the old flight number, so I again emailed you on 5/3. From that email you again said you had it corrected. Our flight was delayed, so we actually arrived at 9:55 in Barcelona. It took forever to get through Customs with the backup of flights, but got to the lobby at 10:54. There was no driver!! We went up and down the lineup three times. Either he left early or you still had our original arrival time coming from Montreal instead of Toronto. When I finally got you on the phone, your agent said he could do nothing! The driver had left! "We would have to get our own cab and email you to relay the problem. " Your paperwork states that the driver will wait 1 hour from actual arrival time. Since this was not the case, I think a refund is in order.

Our driver was prompt to pick us up at the airport with clear signage. He was friendly, polite and professional.

Our plane arrived 15 minutes early. We went to passport verification and waited there 1.5 hours. I got a phone call saying the driver had waited an hour and had to leave. Communication and understanding the deficiencies in the entry process would improve the situation. We never had the ride to Barcelona

Wen we arrived, the customs line was extremely busy. We were lucky to get out within 45 min. I tried to contact the company and the driver of the situation immediately to apprise them of a possible delay. They made it seem like they would leave if I was past the hour allotted. It was very stressful. Luckily we were able to get out and found the driver. Even though I’ve already paid for the service to the hotel, the driver solicited for a tip. I was going to give him a tip for waiting but after soliciting for it, I felt like it was a high pressure moment. I will not be using them again.

WARNING! Our flight was delayed by 1.5 hours. When we got to the meeting spot, we received a call from the operator saying that his driver left because we were late but we will still be charged for the $62 euro. So we just had to stand in the taxi line for a taxi. When we contacted Viator, they said there was nothing they could do about the charge. Very disappointing! I would not risk booking a transfer through Viator.

The driver waiting for us when we arrive at the airport with my name on the placard that made me happy and confident

Our driver was awesome! Met us inside the airport outside of customs and escorted us to his car. Took great care in driving. Plan on using the same service again!

Booking.com should check out which taxi company they put on their site when recommending this service to guests going to hotels

Highly recommend! Very informative! We didn't want the ride to end. We had conversations about culture and perspectives.