We had told driver / company way ahead of time that our flight would arrive at 6:45 am. We were ready for pick up by 7:30 with our luggage. I text driver and he said he was caught in traffic. He arrived to get us at 8:10!!! We had been up all night flying here from US and wanted to get to hotel quickly and with no stress. Very disappointed in service. Knowing ahead of time what our pick up time would be I am not accepting his “traffic excuse. Poor customer service!
I
Iris_B
June 10, 2024
The driver did not meet our daughter at arrivals.
this was supposed to be a private transfer from Barcelona airport to the hotel for our 18-year-old daughter who had to fly alone for the first time. She couldn't travel with her group and didn't speak Spanish. We were really counting on the driver to be in the terminal with a sign as we were promised. They were not there. My daughter was able to get ahold of them using the company phone number, they were parked in the lot and instructed our daughter to wait at a specific location which she had to find. This was a waste of money, she should have just gotten a cab.
F
Fearless64751
November 7, 2023
Disappointed. Language issue.
Driver said he would meet me in baggage claim. Found out the meeting area is past the baggage claim area.
I speak English and expect someone who can communicate with me. This did not happen.
事業者からの返答
I wanted to clarify a misunderstanding regarding our drivers. Unfortunately, they are not permitted to enter the baggage claim area. However, there is a designated waiting area in the terminal where our drivers can eagerly await your arrival, our driver has successfully communicated with you, facilitating a swift and efficient meeting. Thanks to this communication, he was able to locate you promptly. We appreciate your cooperation and understanding in this matter.I sincerely apologize for any confusion caused.
Best Regards,
C
Chewy103
March 1, 2019
Airport Transfar
Booked Soberti for a private transfer from Barcelona Airport to Hotel Ciutat and return journey a few days later for a party of 13. Good communication via What's App before and during our trip, with punctual pick ups as advised. Vehicle was Mercedes Mini Bus that was clean and comfortable and as shown in photos. Would not hesitate using Soberti again and highly recommend. Keep up the good work,
Mr I Tew.
2人が参考になったと回答
事業者からの返答
Dear Ian, thank you for your positive feedback, your satisfaction with our service makes us very happy. We are granted that you trusted and booked with us and we wish to receive you soon again. Best wishes, Natalie & team
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