First Roman experience
This guide was very knowledgeable and kindly adapted to the group’s interests. He went above and beyond
事業者からの返答
Thank you for your kind review. We are delighted to hear that your guide’s knowledge and flexibility helped make your experience so enjoyable. Providing a personalized experience and adapting to our guests’ interests is something we greatly value, so it is wonderful to know that your guide went above and beyond to meet your expectations. We truly appreciate your feedback and hope to have the pleasure of welcoming you again on another memorable experience in Italy.
Excellent Tour, Wonderful Guide!
We had the most wonderful tour with Giulio! He did an excellent job explaining all of the sites and history, and did a great job customizing our tour to allow my parents, who both have mobility issues, to see as much as possible while adjusting to their pace and needs. Excellent tour, recommended. Thank you Giulio!
事業者からの返答
Thank you for your kind review. We are delighted to hear that you had such a wonderful experience with Giulio. Providing engaging historical insights while ensuring every guest is comfortable is something we truly value, and we are especially pleased that Giulio was able to adapt the tour to accommodate your parents' mobility needs. It is wonderful to know that they were able to enjoy and experience so much of the tour at a pace that suited them. We greatly appreciate your recommendation and will be sure to share your kind words with Giulio. We hope to welcome you and your family again on another memorable tour in Italy.
Giulio was the best!
Giulio was the best tour guide. Wouldn’t ever try to do the colosseum without him! Highly recommend!
事業者からの返答
Thank you very much for your kind words we are delighted to hear that Giulio made your Colosseum experience so special it is wonderful to know that his guidance made such a difference we truly appreciate your recommendation and hope to welcome you again soon
Poor Performance from Welcome Italy
We had an extremely disappointing experience with Welcome Italy on the Ancient Rome and Colosseum Half Day Private Tour with the added Vatican and Sistine Chapel visit. From the start, the experience was disorganized and poorly communicated. There was no clear confirmation of ticketing or expectations, and despite reaching out multiple times, we did not receive basic meeting details until the evening before the tour, which is unacceptable customer service.
The first portion of the tour at the Colosseum was fine. Our guide was knowledgeable and shared decent information. While it was pouring rain, that was not the issue and actually helped with crowd size.
The major problems began between tours. We were told lunch was included, only to be dropped at a tourist trap restaurant where nothing was included and we had to pay the full bill. This was never explained clearly in advance. Had we known, we would have chosen a different restaurant nearby that was far better.
The transition to the Vatican tour was chaotic and frustrating. Our first guide told us the second guide would meet us around 2, yet no one arrived until 3:30. On top of that, the tour was marketed as fast pass entry to the Vatican and Sistine Chapel, which was simply not true. We were given standard general admission tickets and forced to wait in a very long line, which felt misleading at best.
While the Vatican guide himself was fine, there was very little communication around timing or expectations. Because of the long delays and slow pacing, the tour ran far longer than anticipated and eliminated any chance of additional sightseeing afterward since it was already dark.
Overall, this experience felt like false advertising combined with extremely poor coordination and communication. Expectations were completely mismanaged, and for the price and reputation of this company, the quality delivered was very disappointing. I would not recommend booking with this tour company.
事業者からの返答
Thank you for sharing your feedback. We are glad to hear that you found the Colosseum guide knowledgeable and that the Vatican guide was fine.
We would like to clarify a few important points regarding your experience. First, lunch is not included in this tour, as clearly stated on our website
https://www.welcome-italy.it/rome-day-tour-colosseum-vatican-museum-and-sistine-chapel/
The restaurant you mention is simply the designated meeting point between the morning and afternoon tours—guests are never required to eat there, and they are free to choose any nearby option. Our staff always provides guidance and suggestions but does not force anyone to dine at a specific location.
Regarding the Vatican and Sistine Chapel, even with skip the line tickets, long queues and delays are entirely controlled by the Vatican itself. These factors are outside our control, and our guides always do their best to manage timing and ensure the visit is as smooth as possible.
Our guides and drivers work hard to provide a professional, organized, and enjoyable experience. We always aim to communicate clearly and assist guests throughout the day. Unfortunately, some circumstances, such as Vatican security procedures or timing between locations, cannot be fully predicted or avoided.
We appreciate your feedback, but we also want to emphasize that our staff performed their roles professionally, providing knowledge, guidance, and support during a complex full-day tour.
Fantastic Tour! Maura and Constantino were excellent guides in every way! Our private tour was a wonderful experience!
Fantastic tour, our guides Maura snd Costino were awesome! Exceeded all our expectations and we learned so much from both guides! Highly recommend.
