They cancelled the tour and didn’t refund the money
They cancelled the tour and didn’t refund the money. Very unprofessional I want my money back !!!! 1 star
事業者からの返答
Hi, thank you very much for taking the time to share your feedback with us. We're really sorry to hear you had some inconveniences and we would like to express our most sincere apologies. Our aftersales departmen is already working on your refund and you should see it on your balance in the following days. Kind regards.
J
J6162PZjonathanw
February 8, 2026 · via Tripadvisor
Wonderful Day Trip to Guadarrama
The day trip was fun and a great experience. We had a your guide named Lola who made adjustments based on the weather. It was very rainy so she cut the beginning a little short and extended the time later on the tour so that we were able to see better scenery and enjoy the trip overall. I'd do this again and highly recommend it to others
1人が参考になったと回答
9
996scarling
January 26, 2026 · via Tripadvisor
Good experience
A very good experience, the professional guide, and although it was not good weather, we could enjoy the snow.
J
Jim_D
November 11, 2025 · via Viator
Find something else to do
Guide spoke very poor English; car repeatedly stalled because driver was very inexperinced with a 'stick shift' standard vehicle; 'naturalist' tour guide knew nothing about nature; tour was lillte more than a walk along a trail. After a second tour with this company my recommendation is avoid entire tour company.
事業者からの返答
Hello, thank you very much for taking the time to write a review about your experience. We're really sorry to hear you had experienced some inonconveniences during the tour and we would like to express our deepest apologies for it. Nevertheless, we would like to mention that all of our guides have their language levels certified and are experienced drivers. Kind regards from Madrid.
H
Haydee_c
September 30, 2025 · via Viator
Not a hike tour, more like sightseeing tour
If you are a hiker you will be disappointed because the tour is more a sightseeing than a hike, but I really enjoyed the tour with our tour guide Angel, a very knowledgeable person. He took us to really nice spots at the Guardarama National Park, and some towns close to the park and sky area .
1人が参考になったと回答
事業者からの返答
Hello Haydee.,
thanks for your review!
We are happy you liked your tour, and we hope you'll join us in the future for other activities!
Goodbye,
Naturanda
I
ITZHAK_B
August 9, 2025 · via Viator
amazing tour with more amazing guides
Maybe the most Maybe the most amazing tour I’ve ever had — and I’m not exaggerating.
The tour wasn’t amazing because of the many views or special places.
It was amazing because of the two guides who were with us — Andrea and Lola — who did everything to make sure we had a perfect trip with our little daughters.
They adapted the tour to our pace,
explained everything with great enthusiasm,
and when my girls wanted to dip their feet in the river, they immediately agreed and took us to a suitable spot.
Throughout the tour, they made sure to adjust everything in a comfortable way for everyone.
Wow — what exceptional and special service!
Without a doubt, when we return to visit Madrid, we will choose only this company for our tours.
Thank you, thank you, thank you!r I’ve ever had — and I’m not exaggerating.
The tour wasn’t amazing because of the many views or special places.
It was amazing because of the two guides who were with us — Andrea and Lola — who did everything to make sure we had a perfect trip with our little daughters.
They adapted the tour to our pace,
explained everything with great enthusiasm,
and when my girls wanted to dip their feet in the river, they immediately agreed and took us to a suitable spot.
Throughout the tour, they made sure to adjust everything in a comfortable way for everyone.
Wow — what exceptional and special service!
Without a doubt, when we return to visit Madrid, we will choose only this company for our tours.
Thank you, thank you, thank you!
E
E3253HOjavierm
May 18, 2025 · via Tripadvisor
Fantastic
A very good experience in which you discover the most important points of the Sierra de Guadarrama. We were with Angel and very happy with him both in the planning of the tour, the punctuality, the amount of information he transmits and the kindness and closeness. You have to keep in mind that you are going to walk, so you must wear appropriate clothing and footwear. It is an activity that I recommend to everyone, you spend an unforgettable day. Note: 10/10
事業者からの返答
Hola, gracias por este comentario.
Nos alegra que esta visita al Parque Nacional de Guadarrama le haya gustado.
Muchas gracias.
J
Jeryl_B
April 5, 2025 · via Viator
David did a great job. He...
David did a great job. He was entertaining and informative. It rained hard but he was able to modify so we still had a wonderful time.
S
sherik411
March 6, 2025 · via Tripadvisor
A full day worthy of your time and the price
Clara was an excellent guide giving us lots of interesting information at each stop. I can confidently recommend this tour.
K
Kent_G
March 2, 2025 · via Viator
A lot of memorable photos
The day was filled with amazing views and a lot of opportunities to stop and take pictures of them. Our driver/guide was very knowledgeable and imparted it in a timely, well thought out manner at our stops. The hikes at the various stops were relatively easy and accurately described in the description of the day on the website. My only criticism of the day was that during our rides to our first stop and between subsequent stops, I could not hear what our guide/driver was saying (I was in the back seat of the 3 row van) as he described the sites we were passing as there was no speaker system and with the road noise and the air system blowing, it was impossible to decipher. All in all, though, it was a memorable day.
事業者からの返答
Dear Kent, first of all, thank you very much for your opinion because for Naturanda is always a pleausure to know about your experiences with us. We will take note about your advise about the speaker system. Again, thank you very much and we hope to see you again soon