You sold me a $1,000 tour for a day the venue was closed. The driver never showed up and when we tried to call you it said the number was disconnected.
事業者からの返答
Dear customer
I’m very sorry for the experience and the frustration this caused.
The visit could not take place on that day because the venue (the palace) was closed, which is why we contacted you in advance and offered an alternative date for the tour.
That said, your report about the driver not showing up and the phone line not being reachable is taken very seriously. This is not the service standard we aim to provide, and we are immediately investigating what happened with the driver assignment and the phone connection issue.
Please contact us directly so we can resolve this properly for you. We can either fully refund the service or rebook your tour on a date that works best for you, with priority handling.
7
736alisak
July 18, 2023
SCAM? Canceled my tour last minute and kept my money.
BEWARE. They took my money and did not show-up for my tour.
The local tour operator canceled at the last minute promising me a full refund, but kept my money.
They told me that despite it being an unfortunate cancellation *on their end*, I would need to cancel the reservation on my end *in order to initiate refund*.
Viator lures you in with the promise of easy cancelations, but then once you are booked, you have agreed that there is no refund.
Unfortunately, there is no way to contact Viator. They make you sign-up for an account to receive assistance, but the only assistance is a loop of articles with no actual human interaction.
事業者からの返答
Hello dear customer. we are extremely sorry for your experience but believe us we cancel rarely when there are unforseen citcumstances and we ALWAYS provide a full refund.
Please contact us and send us your booking reference number and we will check and provide a FULL refund. There must be some misunderstanding.
Thank you for your patience.
S
Susan_M
July 3, 2023
Viator cancelled with 24 hours
You cancelled my tour 24 hours before. We planned months in advance and were looking forward to this private tour. Because of the very last minute cancellation we could not rebook. I would not use again.
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gdg10803
July 26, 2022
The BEST tour guide!
We loved everything about this tour! The Palace of Versailles (and the gardens) were stunning, and the transportation from our doorstep to the Palace and back was seamless. Lilit Abrahamyan was an excellent guide her vast knowledge of Paris, Versailles, art, and history greatly enriched the experience. We learned many interesting facts about Paris on the trip to and from Versailles. We highly recommend this tour!
R
Russell_J
July 13, 2022
Spectacular Versaille with children
Tour Guide most informative and made the whole tour very fun and enjoyable even for our 11 year old children. She took the time to explain the French Revolution in a way that kept our 11 year olds highly entertained. We were disappointed that none of the fountains in the gardens were running (they only run on the weekend). Versailles is spectacular and must not be missed, especially with Lillith as your tour guide.
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Barry E
June 25, 2018
Our tour guide was fabulous.
The Palace was absolutely magnificent. It’s very crowded and you can’t possibly cover everything. Be careful of the pickpockets.
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TANGIE_K
July 6, 2016
The entire tour was fantastic! The...
<p>The entire tour was fantastic! The tour agent was very attentive to our needs and contacted me on the tour way in advance to ensure that the details were locked in properly. The agent even arranged for the driver to drop us off at Gard Du Nord station after the tour so that we could catch the Eurostar</p>
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