Tour guide was not at agreed meeting point and could not be contacted by Viator. Did not do tour and very disappointed.
事業者からの返答
Thank you for sharing your feedback.
We are very sorry to hear that you were unable to find the tour guide and that your experience was disappointing. We understand how frustrating this must have been, especially when looking forward to the tour.
Our customer care team is always happy to assist guests who experience difficulties locating the meeting point or connecting with the guide. We encourage customers to contact us directly in such situations so that we can provide immediate support and help resolve any issues as quickly as possible.
We sincerely regret that you were unable to join the tour and appreciate you taking the time to share your experience.
Kind regards,
Vox City International
R
Revathy_J
July 4, 2026 · via Viator
Family trip
Viator asked us to come at 11.30AM when the tour was only for 12.30 PM. Also the duomo tour was only for 30 minutes
事業者からの返答
Hello,
Thank you for taking the time to share your feedback with us. We are sorry to hear about the confusion regarding the tour time and duration.
We appreciate you bringing this to our attention. We will look into this matter to better understand what happened and continue improving our services.
Thank you again for your feedback.
Best regards,
Vox City International
D
Donald_H
April 29, 2026 · via Viator
Trying to find the...
Trying to find the meeting place was horrible. Also they had the wrong meeting time for us so we had to wait for the next tour which was an hour later
事業者からの返答
Thank you for sharing your feedback.
We are very sorry to hear that you had difficulties finding the meeting point and that there was confusion regarding your tour time. We understand how frustrating it can be to start your experience this way and then have to wait an additional hour for the next available tour.
While our customer service team did their best to assist and ensure that you were able to join a later departure, we recognize that this did not provide the smooth experience you expected and deserved.
Your comments are valuable to us, and we will review both our meeting point instructions and communication procedures to help prevent similar issues in the future.
We sincerely apologize for the inconvenience and appreciate you taking the time to bring this to our attention.
Many thanks,
Anastasia
W
Wade_M
April 20, 2026 · via Viator
We had a woman named...
We had a woman named Albina. She was an excellent guide the museum across the street is terrific talks a lot about history and if you work in the medical field, you’ll find it amazing
事業者からの返答
Good morning,
Thank you for sharing your feedback with us.
It is a pleasure to know that Albina was a real added value to your experience, and we hope to welcome you back again to offer you new and equally enjoyable experiences.
See you soon,
VoxCity
P
Pamela_A
April 13, 2026 · via Viator
Informative Duomo visit
Informative tour and knowledgeable Italian guide. Glad to know more about all the treasures inside the Duomo which I likely would have missed without a guide. Just wish that the meeting location had been updated in the booking info map and details. We almost missed the tour because the meeting location had changed and flag was not easy to see. Thank goodness a guide from another tour group knew where we should go!
事業者からの返答
Hello There,
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear you enjoyed the tour and found it informative.
We sincerely apologize for any confusion regarding the meeting location. Please note that if you ever encounter any issues or need assistance, you can always reach out to our customer service team—we’re here to help.
Thank you again for choosing Vox City.
Kind regards,
Vox City
N
Nancy_F
April 11, 2026 · via Viator
Do NOT use Viator for your tours!
We had a horrible experience! We paid for three tickets to the Dumo tour and even though I had the paper copies of all three tickets they would only let in two of us. They told me my husband would join my daughter and I then refused his entry. It was mass confusion at the meeting point and all associates were clearly confused and stressed.
事業者からの返答
Hello,
Thank you for your feedback.
We are very sorry to hear about the confusion and inconvenience you experienced at the meeting point. This is not the level of service we aim to provide, and we regret that your visit did not start smoothly.
We always strive to ensure clear organization and a seamless entry process for all our guests, and we appreciate you bringing this to our attention.
Your comments are important to us and will be shared with our team as we continue to improve our operations and guest experience.
We hope to have the opportunity to welcome you again in the future for a better experience.
Kind regards,
Vox City
W
William_B
April 9, 2026 · via Viator
Unreliable.
Tour company canceled at the last minute. We booked same day but they showed availability and confirmed only to cancel several hours later which left us with no other options.
事業者からの返答
Hello,
Thank you very much for your feedback.
We are truly sorry to hear about the last-minute cancellation and the inconvenience this caused to your plans. We completely understand how disappointing this must have been, especially when booking on the same day.
Please be assured that our customer service team is always available to assist and support our guests, and we do our best to provide timely updates in any unexpected situations.
We really appreciate you taking the time to share your experience, and we sincerely regret the impact this had on your visit.
Kind regards,
Vox City
L
Lorena_A
April 5, 2026 · via Viator
Was disappointed that I...
Was disappointed that I didn't get a tour with Dome access as this was a floor tour. Also we tried to get into the tower and it was difficult. Not very clear details on what it included so get a more full package than this one.
事業者からの返答
Hello,
Thank you very much for your feedback.
We are sorry to hear that your experience did not fully meet your expectations. We always aim to provide clear information about what is included in each tour, and we appreciate you taking the time to share your thoughts.
Your comments are very important to us and will be taken into consideration as we continue to improve our services and guest experience.
We hope to have the opportunity to welcome you again in the future for a more enjoyable visit.
Kind regards,
Vox City
M
Maria M
April 1, 2026 · via Tripadvisor
100% recommend
Skipped a long line! Our guide was great. Learned a lot about the inside of the duomo in half an hour
事業者からの返答
Good morning,
Thank you for sharing your feedback with us. Our goal is always to provide a great experience, and we are committed to selecting high-quality elements that, when combined, ensure a valuable and enjoyable activity. We hope to welcome you again soon.
See you soon!
T
Tom_F
October 24, 2025 · via Viator
Easy entry which was...
Easy entry which was wonderful. Our guide was so pleasant and knowledgeable. Very worthwhile if you are short with time.
1人が参考になったと回答
事業者からの返答
Good morning,
Thank you for your review.
We’re glad you enjoyed our service and hope to have the pleasure of seeing you again!
Best regards,
VoxCity
