After booking more than a month in advance. They tell us the night before that they have no availability of tickets despite having the reservation confirmed. Very careful because you're fooled
事業者からの返答
Buenos días,
Lamentamos mucho este inconveniente. Desafortunadamente, tuvimos algunos problemas técnicos relacionados con el sistema.
Nos encantaría, si así lo desean, ofrecerles otra experiencia como disculpa.
Por este motivo, no duden en contactarnos en el siguiente correo electrónico: customer@voxcity.com
Un cordial saludo,
VoxCity
C
caroj0705
November 28, 2025 · via Tripadvisor
Interesting to visit
It is interesting, I recommend downloading the app for the audio before the visit to not waste time.
It doesn't take more than an hour to go through.
事業者からの返答
¡Buenos días!
Muchas gracias por tu comentario. Es un placer saber que la audioguía ha cumplido con tus expectativas.
Atentamente,
VoxCity
C
Claudia_G
May 23, 2025 · via Viator
This was terrible. No one...
This was terrible. No one met us for the tour. Had to keep messaging to get someone to acknowledge us. The so called audio didnt even work when we did finally get something via text. Just buy your own ticket to enter.
事業者からの返答
Dear Claudia,
We're truly sorry to hear about your experience and completely understand how frustrating it must have been to feel unsure about where to go and not receive timely assistance. That is certainly not the level of service we aim to provide, and we appreciate you taking the time to share your feedback.
It sounds like there may have been confusion around the meeting instructions. We always aim to send clear directions via confirmation emails and messages, but if those were unclear or if our team was not easily identifiable at the location, we sincerely apologize. We're actively reviewing how we communicate meeting points to ensure this doesn’t happen again.
Regarding the audio guide, we're sorry to hear that it didn’t work as expected. Our digital audio experiences require a smartphone, internet connection, and headphones, and they should be simple to use. If technical issues prevented you from accessing the content despite reaching out for help, that’s something we take seriously and are committed to improving.
We’re also disappointed to learn that our support team didn’t meet expectations during your visit. While we try to respond quickly to all guest inquiries in real time, we clearly did not provide the level of responsiveness you deserved, and for that, we apologize.
We appreciate your feedback as it helps us advocate for better conditions at popular sites and improve the communication we provide to future guests.
Kind regards,
Vox City
5
587francescoe
May 22, 2025 · via Tripadvisor
Good value for money
The pantheon is lovely, despite not being very big. Lines outside were quick, in about 10 minutes you are in. Tickets are sent via whatsapp and the app worked well. Not bad for 10€ ticket.
事業者からの返答
Good morning,
thank you for leaving us this very important feedback.
We are enthusiastic and happy that you enjoyed our service. We hope to have another opportunity to see you again!
Best regards,
VoxCity
L
L2855YQanne
May 22, 2025 · via Tripadvisor
Worth the convenience
I was in Italy for a work trip, and back to Rome, my happy place! I’ve never managed to see the Pantheon because of the long queues, so this was a really nice opportunity.
事業者からの返答
Good morning,
thank you for leaving us this very important feedback.
We are enthusiastic and happy that you enjoyed our service. We hope to have another opportunity to see you again!
Best regards,
VoxCity
H
hleigh86
May 22, 2025 · via Tripadvisor
The interior will leave you speechless
Definitely worth the visit! The Pantheon is absolutely stunning — the interior will leave you speechless. The audio guide brought the whole experience to life; without it, I think we’d have missed a lot. Definitely buy your tickets in advance — the regular line was so long.
事業者からの返答
Good morning,
thank you for leaving us this very important feedback.
We are enthusiastic and happy that you enjoyed our service. We hope to have another opportunity to see you again!
Best regards,
VoxCity
S
Sharon_K
February 22, 2025 · via Viator
Good Service, but not all information was accurate
Poor instructions on the audio guide , spent a lot of time trying to figure out how it all worked, we eventually gave up so I sent a message on WhatsApp asking how to do it only to be told they don’t do the audio guide, it’s only for the colosseum, even though our tickets stated the audio guide was included. Disappointing as kids were looking forward to following the guide
事業者からの返答
Good afternoon,
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced.
To access the audio tour, guests can scan the QR code on their Viator voucher and download it directly to their mobile phone. We include this information both on the tour page on Viator's website and again in the confirmation voucher. That said, we completely understand how disappointing and frustrating it must have been not to have this process go smoothly during your visit.
We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers.
Many thanks,
VoxCity
Z
Zaid_M
February 13, 2025 · via Viator
Skip-the-line entry is...
Skip-the-line entry is good. Audio guide could be better. Purchasing the ticket is easy but be sure to have it out and ready before you get to the guard!
事業者からの返答
Good afternoon,
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced.
To access the audio tour, guests can scan the QR code on their Viator voucher and download it directly to their mobile phone. We include this information both on the tour page on Viator's website and again in the confirmation voucher.
That said, we completely understand how disappointing and frustrating it must have been not to have this process go smoothly during your visit.
We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. We always try to do our best to ensure good experiences.
Many thanks,
VoxCity
M
Marlene_F
September 26, 2024 · via Viator
Pantheon was incredible
The Pantheon itself was more than expected but out app didn’t work so we walked around and only read placards. It was awesome to get in so quickly with skip the line. Highly recommend that.
事業者からの返答
Good afternoon,
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced.
To access the audio tour, guests can scan the QR code on their Viator voucher and download it directly to their mobile phone. We include this information both on the tour page on Viator's website and again in the confirmation voucher. That said, we completely understand how disappointing and frustrating it must have been not to have this process go smoothly during your visit.
We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers.
Many thanks,
VoxCity
K
Kelly_V
September 14, 2024 · via Viator
Great way to see this magnificent site.
Breath taking. Wonderful at your own pace. Great historical site. No waiting so immediately we were able to enter.
事業者からの返答
Good morning,
thank you for leaving us this very important feedback.
We are enthusiastic and happy that you enjoyed our service. We hope to have another opportunity to see you again!
Best regards,
VoxCity
