The tour guide never showed up, they cancelled last minute without even notifying me. I had to find out from calling trip advisor while I was outside the place. This is a scam
事業者からの返答
Thank you for your feedback. We sincerely apologize for the inconvenience caused. Unfortunately, on the day of the tour, the guide was involved in an accident, and our team immediately went to assist him. Due to this unexpected emergency, the tour had to be cancelled at the last minute.
A full refund was issued promptly. We understand your frustration and disappointment, but we would like to clarify that this was an unfortunate emergency situation, not a scam. If that were the case, refunds would not have been processed. We truly regret the impact this had on your experience and appreciate your understanding.
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Chris D
December 13, 2025 · via Tripadvisor
Pitti Palace and Palatine Gallery: A Royal Art and History Tour
We had our tour cancelled approximately 1 hour before starting. We had confirmed we would like to proceed a few days before our arrival. This was a disappointing experience.
事業者からの返答
Thank you for your feedback. We’re very sorry for the disappointment caused by the cancellation. Unfortunately, the Royal Apartments were unexpectedly closed due to renovation works, a decision made by the museum management and completely outside of our control. As soon as we were informed, we immediately notified all affected guests to avoid unnecessary inconvenience.
We understand how frustrating this was, especially after confirming your participation, and we sincerely regret the situation. Thank you for your understanding, and we hope to have the opportunity to welcome you to another experience in the future under better circumstances.
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Alison_B
July 29, 2025 · via Viator
Tour guide was...
Tour guide was phenomenal! There were only 6 in our tour, and we had fantastic explanations! Our guide grew up near the palace and was able to give us many first hand accounts of changes.
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed the small group experience and that your guide’s personal connection to the Pitti Palace added an extra layer of insight. We’re thrilled you had a memorable visit and we hope to welcome you again soon!
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Lisa_M
December 21, 2024 · via Viator
Must do!
Guido was the best tour guide ever! He was very knowledgeable, nice, easy to understand. We had a great time!
事業者からの返答
Thank you for your fantastic review! We’re so happy to hear that Guido made your experience at the Palatina Gallery and Pitti Tour memorable. It’s great to know that his knowledge, kindness, and clear communication contributed to your enjoyable visit.
We truly appreciate your kind words and hope to welcome you again for another amazing tour in the future!
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David_A
June 19, 2024 · via Viator
Best way to do Pitti Palace
Our guide was Lara, who was amazingly knowledgeable about the history of Florence and the Medici family, as well as the artwork and history of the Pitti Palace. My wife and I got very lucky, and did the tour solo with Lara, who was very sweet and engaging. She guided us through the significant works of the many rooms, and also explained how the different rooms were used by the Medici family over the years, even through Napoleon’s (unfortunate) rule of the area.
We wanted to do the Boboli Gardens also, but am glad now we didn’t book as a combo - it’s too much for one single visit. I recommend doing them separately.
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Roger_H
October 29, 2023 · via Viator
A fantastic palace tour with art and history.
The Pitti Palace is very impressive and the art collection is amazing. Numerous paintings by Raphael, Titian and Rubens… incredible. And the history, including ties with Napoleon and multiple Popes make the whole experience quite interesting. More ornate than the Vecchio Palace. And our guide was extremely knowledgeable and passionate about the subject matter of the entire tour.
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ADRIAN_R
October 14, 2023 · via Viator
Great tour of the Palatina Gallery
We really enjoyed the tour, the guide was informative and provided some very interesting information about the paintings she pointed out to us.
A
Angela_D
July 5, 2023 · via Viator
Great tour. The guide was...
Great tour. The guide was very informative and the art work was magnificent. Highly recommend it. Regrettably we didn’t leave enough time to see the gardens, make time they looked beautiful.
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Victoria_F
June 7, 2023 · via Viator
The best guide!
Lara is by far the best guide we have ever had! We travel a lot and we have never met a more knowledgeable, articulate and passionate about art guide. Next time we come back to Florence, we will try finding Lara for our next cultural experience.
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Sam_B
May 15, 2023 · via Viator
EXTREMELY DISAPPOINTED!!!!!
Very, Very disappointed! My wife and I could not hear the guide’s commentary and discussion as we were taken through the tour. There were no headsets provided. Even though there were only 4 on the tour, the place was very crowded, the guide spoke at regular volume, and you couldn’t stand close enough to really hear her. I requested a 75% refund as a result, and the company refused. Shame on them! I would urge prospective customers to beware — you may not get what you paid for and the company doesn’t stand behind their product.
Florenceの類似ツアーを比較
最安値: フィレンツェのピッティ宮殿にあるパラティヌスとモダンアートギャラリー — $31
最高評価: Pitti Palace, Palatina Gallery and the Medici : Arts and Power in Florence. — 4.7 (234 件のレビュー)
