Meet at hotel - driver was helpful with our cases - lovely car - reclined our seats and turned the massage function on - felt safe with his driving - he then helped unload at cruise terminal - highly recommend the service - may be a little bit more expensive but worth every penny.
事業者からの返答
Dear guest,
Thank you for your review of our transfer from your hotel to Shanghai Wusongkou Cruise Terminal (Baoshan Port)!
We are glad our driver was helpful with your luggage, assisted with unloading at the terminal, and that you felt safe with his driving. We will share your nice comments with our driver. We appreciate your note that the service was well worth the cost.
Best wishes,
Trippest Customer Service Team
M
MaryPatricia_T
April 19, 2026 · via Viator
The driver was at our...
The driver was at our hotel early and found us by using a card with my name on it. He did an wonderful jpb getting us to the port on time and safely
事業者からの返答
Dear Mary,
Thank you for your kind words about our driver’s professionalism and friendly service! We’re delighted to hear he ensured a smooth and timely transfer to the port. We take pride in providing reliable transportation across China and look forward to serving you again on your next trip!
Best regards,
Trippest Customer Service Team
W
Wendyjoubert1
November 5, 2019 · via Tripadvisor
Private transfer
Punctual and on time. Effortless and easy to arrange.
Professional and helpful in every way. Definately recommend
G
George_G
September 17, 2019 · via Viator
Terrible Experience
Our tranfser from our hotel to the cruise port started off amicably, but this all changed as we approached our destination. Firstly, the driver, who used a Chinese/English phone app, requested we pay for toll charges, which we declined as we had already paid the entire trip through Viator. Then he demanded we pay him a tip - which we usually do, but as it was asked so rudely we remained silent. Upon arrival at the port, the driver locked all the doors, preventing us from exiting the car, until we paid him a tip. We felt absolutely intimidated and quite scared, it was only because we demanded he open the doors and let us out that we were able to get out. The driver then threw our cases on the ground. We have never experienced such terrible service and has totally put us off ever using Viator again.
事業者からの返答
Dear George,
Thanks much for your feedback and I’m extremely sorry for your poor experience. It’s always our goal to see our guests have a great time. I totally understand and I would be disappointed as well if such a thing happened to me. We have never received any complaint like it before. That’s why I contacted you directly to confirm it again.
It’s indeed the driver’s dereliction of duty. Our policy forbids any driver or guide to demand or even suggest a tip. We’re sorry it happened to you.
We have remedied this with you though it had happened.
Again, we apologize for the inconvenience it caused you. And thank you for your feedback, as this will help us to review our services and to make necessary changes for improvement in the future.
C
CarolA_G
March 28, 2018 · via Viator
We arranged a private transfer from...
<p>We arranged a private transfer from the cruise terminal to our hotel. The driver was not there at the scheduled time so I started to get nervous. I then found out that there was a major traffic jam getting to the pier. OK, that is understandable. The cruise terminal had an information office and they were so helpful and contacted the tour company to find out where they were and since they were stuck in traffic they arranged for another driver who was in the area dropping someone off at the pier to pick us up so we did not have to wait for the driver who was stuck in traffic. So in the end all worked out fine but it was a little scary not knowing if they were coming.</p>
S
shirley_d
August 30, 2016 · via Viator
Great service, received a phone call...
<p>Great service, received a phone call the night before to confirm everything<br/>
We were skeptical using Viator, but would not have any qualms in using their service again</p>
