Easy to get tickets. Forget the lines just enter. I bought the tickets in the cab ride over to the palace, very easy and quick.
事業者からの返答
Dear Thomas,
Thank you for your great feedback! We're happy to hear that the process was quick and smooth for you. Skipping the lines and getting instant access is exactly what we aim to provide — glad it made your visit easier!
We hope to see you again soon in Istanbul!
Warm regards,
The Istanbul Tourist Pass® Team
D
dobrik768
May 25, 2025 · via Tripadvisor
Good Customer Service, Bad App Functionality
I had several issues with the mobile application. It crashed frequently, and on May 23rd, 2025, we didn’t receive the QR codes for entry at all. After contacting support, they eventually sent us codes for the Dolmabahçe Palace visit, but we had to wait about 20 minutes for that. Later the same day, at Galata Tower, we again didn’t receive any QR codes. Thankfully, a kind and helpful guide (I wish I knew where I could give him a 5-star rating!) let us in using his own code.
While the app itself is quite unreliable, I must say the WhatsApp support team did their best to fix the situation. Overall, due to the app problems but good customer support, my maximum rating is 3 stars.
事業者からの返答
Dear Sir,
Thank you very much for taking the time to share your experience with us.
We sincerely apologize for the inconvenience you encountered with the mobile application, particularly regarding the QR code delivery on May 23rd. We completely understand how frustrating it must have been to experience such technical difficulties during your visit.
Please rest assured that we are currently working on improving the functionality of our mobile app to ensure these technical issues do not occur again. Our aim is to enhance the overall experience for all our customers.
That said, we are pleased to know that our WhatsApp support team was able to assist you promptly, and we truly appreciate your kind words about the helpfulness of the guide at Galata Tower. If you are able to provide further details about the guide, we would be happy to pass along your feedback.
Your comments are valuable to us, and we hope to have the opportunity to serve you better on your next visit.
Kind regards,
The Istanbul Tourist Pass® Team