Awesome experience
Naveen and the driver were very welcoming and they were to go out of their way in picking me up at an Airbnb.
They made sure I was I had the accommodations I needed as we headed out to Ella area. It was a full day of having a tour guide all around the Nine Arch Bridges, waterfall, look outs and so forth. Definitely recommend Apple vacations.
事業者からの返答
Dear Alexl,
What a joy it is to read about your incredible experience with us! Naveen and our dedicated driver always go above and beyond to ensure our guests feel not just welcomed, but truly cared for right from the moment of pick-up, even at your Airbnb.
It's delightful to hear that the accommodations provided were to your liking as we set off to explore the breathtaking Ella area. Our team takes immense pleasure in curating full-day tours that immerse guests in the stunning beauty of Nine Arch Bridges, cascading waterfalls, and the mesmerizing viewpoints. These natural wonders never fail to captivate, and we're thrilled that you found them as enchanting as we do.
Your recommendation means the world to us! Knowing that we've contributed to creating lasting memories during your journey fills us with immense pride. Whether it's a return visit to Ella or an exploration of other destinations, we'd be honored to be part of your future adventures with Apple Vacations.
Thank you once again for choosing us to be a part of your travel experience. We eagerly await the opportunity to host you again and continue crafting unforgettable moments together.
Warmest regards,
Jeev
Apple Vacations Team
Overpriced
Booked this tour as we had not had the opportunity to use the trains and wanted to do this scenic ride. We paid £90 for the 2 of us but that did not include entry into Hortons Plain which was another £33.
Driver was excellent and took us up some pretty tricky roads very carefully. The walk around the plains was enjoyable even if the weather didn't fully play it's part with the visibility at Worlds End. Our driver accompanied us on the walk and was helpful though not necessarily insightful.
We then set off for the train journey. On the website we were informed that we would be travelling from Nanu Oya to Ella, when in fact we were taken to Ohiya which is about half the distance / experience than expected. We arrived at 11.30, with a train due at 11.48, to be told that we could not get on as it as reservations only. This meant we had to wait 2 hours for the 13.48 train. Our driver also waited as he couldn't purchase the tickets sooner than 10 minutes before the train arrived. We were given 2nd class tickets that cost 25p each and had to fight it out in a crammed carriage, whilst another reserved carriage stayed half empty.
This is where I question the value. What i am getting in benefits for using this company? I thought at least they would be able to book an advanced ticket for us or gain some advantage, but clearly not. Couple that with the fact that we didn't even go to the station we expected, I would advise people to just get a car and driver and buy your own train ticket. You'll probably reduce this cost by 50%.
事業者からの返答
Dear Customer!
Greetings Behalf of Apple Vacations,
First of all, thank you for taking the time to write to us. We’re always delighted to hear from a happy customer!
Thanks so much for the feedback.
Furthermore, you have always been a source of support for us to reach our company goals.
Your review is very important as we are constantly looking for ways to improve our customer satisfaction.
We take these situations very seriously indeed. we have mentioned the inclusions and exclusions clearly in our sight, As per your booking, we have provided the services.
You have confirmed the booking in the last minute where you have supposed to travel on the 10th morning but the booking has been done on 9th evening. Getting the train tickets on the last minute is quite challenging for us,
and we hope you will understand the problems raised against us.
CHEERS!
With Love,
Apple Vacations
